Operational Errors And Status Messages - Avaya one-X 9610 Installation And Maintenance Manual

Troubleshooting Guidelines
Table 3: Possible Error and Status Messages During Installation of 9600 Series IP
Telephones (continued)
Message
Waiting for
LLDP
Wrong Set Type

Operational Errors and Status Messages

Table 4 identifies some of the possible operational problems that might be encountered after
successful 9600 Series IP Telephone installation. The user guide for a specific telephone model
also contains troubleshooting for users having problems with specific IP telephone applications.
Most of the problems reported by 9600 Series IP Telephone users are not likely to be problems
with the telephone itself. Problems are more likely LAN-based, where Quality of Service, server
administration, and other issues can impact end-user perception of IP telephone performance.
Table 4: Operational Error Conditions for 9600 Series IP Telephones
Condition
The telephone continually reboots, or
reboots continuously about every 15
minutes.
The message light on the telephone turns
on and off intermittently, but the telephone
never registers.
68 9600 Series IP Telephones Release 3.1 SP4 Installation and Maintenance Guide
Cause/Resolution
CAUSE: No File Server and/or Call Server has been administered, so
the telephone is expecting to get the missing data via LLDP.
RESOLUTION: Administer the missing data by one of the following
methods: statically, dynamically in DHCP, in the 46xxsettings file (for
Call Server addresses), or by LLDP. For more information, see
Troubleshooting.
CAUSE: The call server does not recognize the set type.
RESOLUTION: Ensure the call server is properly administered to
expect the appropriate telephone for the IP Address and extension.
Cause/Resolution
CAUSE: The telephone cannot find the call
server.
RESOLUTION: Ensure that MCIPADD is
administered either manually or through DHCP
or HTTP, as appropriate.
CAUSE: This might be a firmware fault because
the MAC address in memory is corrupted.
RESOLUTION: Return the telephone to Avaya
for repair.
CAUSE: This is a hardware fault.
RESOLUTION: The telephone must be
returned to Avaya for repair.
LLDP
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