Contacting Customer Service; Treadmill Warranty - Spirit XT 8 Service Manual

t is the responsibility of the Dealer to assemble and setup any Spirit product they have sold, as
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well as diagnose problems and perform service, regardless of the product's location. Recognizing
the importance of insuring the consumer's satisfaction, Spirit technical support will always be
available to assist the Dealer in diagnosing a problem. All warranties are valid from the original
date of purchase by the original purchaser.
PARTS ORDERS
Fax your order using a completed parts purchase order to (870) 930-9013. Please do not call to
place your parts orders, fax only. Service technicians are available to assist in the repair of
treadmills. If taking parts orders by telephone, technical service calls will go unanswered.
Standard shipping is UPS ground. If you need an order shipped by another method, you must
pay for shipping.
CUSTOMER SERVICE
Calling from Store Location
Dial 1 to reach the first available technician, or select the extension number for one technician. You
must have the serial number of the machine.
Eddie Greene, Customer Service Supervisor ext. 630
Jerry Savage, Customer Support ext. 632
Travis Lawrence, Customer Support ext. 633
Kevin Thomas, Customer Support ext. 628
If the technician you choose is unavailable, leave a detailed message. Leave only one message. Do
not call another extension. Do not leave multiple messages. This results in a duplication of effort
and keeps our technicians from assisting you and other customers in a prompt manner.
Calling from Customer Location
Dial 0 for an operator. Relay to the operator you are a dealer and in a customer's home. You will
be assisted by the first available technician.

TREADMILL WARRANTY

Spirit Manufacturing Inc. warrants all its treadmills' parts for a period of 5 years from the date of
retail sale, as determined by sale receipt, or eighteen (18) months from the original factory shipping
date, whichever comes first. Spirit's responsibilities include providing new or remanufactured
parts, at Spirit's option, and technical support to our independent dealers and servicing
organizations. In the absence of a dealer or service organization, these warranties will be
administered by Spirit directly to a consumer. An extended warranty period applies to the
following components:
XT 8
Frame - Lifetime
Motor - 20 years
All parts - 3 years
Labor - 1 year

CONTACTING CUSTOMER SERVICE

Fax 870-930-9013
Call 800-258-4555
Frame - Lifetime
Motor - 30 years
All parts - 3 years
10
XT 9 & XT 10
Labor - 1 year