Panasonic AW-HE40HWP Operating Instructions Manual page 51

Troubleshooting
Symptom
The authentication
screen appears
repeatedly
Screens displays take
a while to appear and
operations are slower
Cannot access the
camera from a mobile
terminal
(continued)
Cause and remedial action
● Has the user name or password been changed?
 If you change the user name and password of the user currently
logged in from a separate web browser while the unit is being
accessed, the authentication screen appears each time the screen
display is changed. Close the web browser, and initiate access to
the unit again.
● Has the method for user authentication been changed?
 If you change the [User auth.]  [Authentication] setting, close the
web browser and initiate access again.
● Is the unit on the same local network and being accessed via
proxy?
 Configure the web browser settings so that access is not
performed via proxy.
● Are multiple users accessing the unit's IP videos at the same
time?
 When multiple users access the unit's IP videos at the same time,
image display and operations may take some time to occur, and
the refresh speed of the IP videos may drop.
● Is the URL correct? Has "/mobile" been entered at the end of the
URL?
 Check whether the URL has been entered correctly. When
accessing the unit from a mobile terminal, "/mobile" must be added
to the end of the URL used to access the unit from a personal
computer.
Reference
pages
<Operations and
Settings>
P.78
<Operations and
Settings>
P.78
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<Operations and
Settings>
P.90
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