Panasonic AW-HE40HWP Operating Instructions Manual page 50

Troubleshooting
Symptom
The settings on the
web setting screen
are not updated or
displayed properly
It is not possible to
download the setting
files
50
(continued)
Cause and remedial action
[When using Windows]
● Press the [F5] key on the keyboard of the personal computer to
request that the settings be acquired.
[When using Mac]
● Press the [Command] + [R] keys on the keyboard of the personal
computer to request that the settings be acquired.
● Follow the steps below to delete the temporary Internet files
(Cache).
[When using Windows]
A In Internet Explorer, select [Tools]  [Internet Options].
B Click the [General] tab, and click the [Delete...] button in
"Browsing history".
C In the [Delete Browsing History] dialog box, set the check box of
[Temporary Internet files] to ON, and click the [Delete] button.
D Click the [OK] button.
[When using Mac]
A In Safari, select [Safari]  [Empty Cache...].
B Click the [Empty] button in "Are you sure you want to empty the
cache?" pop-up.
[When using Windows]
● If "Every time I visit the webpage" is not selected for "Check for
newer versions of stored pages" in the Temporary Internet Files
settings, the web setting screen may not be displayed properly.
 Follow the steps below.
A In Internet Explorer, select [Tools]  [Internet Options].
B Click the [General] tab, and click the [Settings] button in
"Browsing history".
C In the [Temporary Internet Files and History Settings] dialog
box, under "Check for newer versions of stored pages", set the
radio button ON for [Every time I visit the webpage].
D Click the [OK] button.
● The unit's ports may be filtered by the firewall or other function of
the anti-virus software.
 Change the HTTP port number of the unit to a port number which
will not be filtered.
[When using Windows]
● Has the file download function been disabled?
 Follow the steps below.
A In Internet Explorer, select [Tools]  [Internet Options].
B Click the [Security] tab, and click the [Custom level...] button in
"Security level for this zone".
C In the [Security Settings] dialog box, under "File download", set
the [Enable] radio button to ON.
D <For Internet Explorer 8 only>
Set the [Enable] radio button of "Automatic prompting for file
downloads" to ON.
E Click the [OK] button.
F Click the [OK] button.
Reference
pages
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