Introduction; Error Conditions - Avaya 4600 Series Administrator's Manual

Troubleshooting Guidelines
P

Introduction

This chapter describes problems that may occur during operation of the 4600 Series IP
Telephones and possible ways of resolving these problems.

Error Conditions

Table 5-1 below identifies some of the possible operational problems that might be encountered
after successful installation of a 4600 Series IP Telephone. Problems that might be encountered
during installation, and how to conduct a Self-Test of the telephone, are discussed in the
Troubleshooting chapter of the 4600 Series IP Telephone Installation Guide.
Most of the problems reported by users of a 4600 Series IP Telephone are likely not to be
problems with the telephone itself. More likely, the problems will be centered on the LAN,
where Quality of Service, server administration, and other issues can impact end-user
perception of IP Telephone performance.
Table 5-1. Some Error Conditions in Operation of 4600 Series IP Telephones
Condition
The message light on the telephone turns on and off
intermittently, but the telephone never registers.
The telephone stops
working in the middle of
a call,
AND No lights are lit on
the phone and the
display is not lit.
5
5
5
Cause/Resolution
CAUSE: This is a hardware fault.
RESOLUTION: The telephone must be
returned to Avaya for repair.
CAUSE: Loss of power
RESOLUTION: Check the connections
between the telephone, the power
supply, and the power jack.
5

Introduction

5-1