Troubleshooting Guide - Razor E100 Series Owner's Manual

TROUBLESHOOTING GUIDE

Unit should be fully charged prior to doing any troubleshooting and must be done by an adult ONLY .
Problem
Does not work out of the box
No longer works
Short run time/runs slow
Runs intermittently
For more troubleshooting tips, a list of available replacement parts or to locate an authorized Service Center in your area,
visit our web site at www.razor.com or call toll free 866-467-2967 to speak to a live Customer Service Representative
Possible Cause
Unit must be traveling up to 3 mph/5 kmh
before motor will engage
Loose connection(s)
Loose connection(s)
Charger not working
Tripped reset button
Battery will not hold a charge
Rider weight
Riding conditions
Battery not fully charged
Old/damaged battery
Tire is not properly inflated
Improper battery maintenance
Brake dragging
Loose connection(s)
Solution
Kick start to 3 mph/5 kmh while twisting throttle to engage motor.
Check for loose connections/wires underneath the deck plate.
Check for loose connections/wires underneath the deck plate.
Check power to wall outlet and/or try a different outlet.
Check lights on charger:
Plugged into wall - Green
Plugged into wall & unit - Red (charging)
Plugged into wall & unit - Green (charging complete)
No lights/Blinking lights - Replace Charger
With no weight on the unit, carefully lift up the back end; manually (and
carefully, of course) spin rear wheel and apply throttle to engage the
motor. If motor engages - Replace Battery.
The reset button will trip if the motor is overloaded. An excessive
overload may be caused, for example, by too heavy a rider, too steep
a hill, etc. Wait a few seconds then press reset button. Correct riding
conditions to prevent overload.
If motor does not engage, but makes a clicking sound - Replace Battery.
If motor does not engage, no clicking sound - Replace Control Module.
Do not exceed 120 lb (54 kg) maximum weight limit.
Use only on flat, dry surfaces. Avoid inclines and areas with heavy debris.
Charge unit for a full 12 hours.
With no weight on the unit, carefully lift up the back end; manually (and
carefully, of course) spin rear wheel and apply throttle to engage the
motor. If motor engages - Replace Battery.
Charge battery periodically when not in use.
Tire will lose some pressure over time. Verify correct tire pressure.
Do not store unit in freezing or below freezing temperatures. Freezing
will permanently damage the battery and greatly reduce ride time.
Refer to page 4 Charging the Battery
Refer to adjusting the brake on page 6.
Check the wires around the throttle and connectors underneath the
deck plate.
Replace - twist grip throttle.
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