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Before Calling Service Technician
When you encounter troubles, check the items listed below.
General operation
Phenomenon
The equipment does not work at
all.
The button does not respond to
my operation.
The LCD screen is too light/dark.
A message is displayed on the
LCD screen.
"SAVING ENERGY" appears on
the LCD screen.
The LCD screen is dim.
Scanning stops before it is
finished. ("MEMORY IS FULL
PRESS ANY KEY" appears on
the LCD screen.)
Copying or printing stops before it
is finished. ("CLEAR PAPER
OUTPUT TRAY PRESS START
KEY." appears on the LCD
screen.)
Copy functions cannot be set.
Even when the equipment is
connected with a PC by a USB
cable, it is not recognized.
Toner-related items
Phenomenon
"TONER NEAR EMPTY" appears
on the LCD screen.
"TONER EMPTY" appears on the
LCD screen.
"TONER NOT RECOGNIZED"
appears on the LCD screen.
"TONER NEAR EMPTY" does not
appear on the LCD screen,
although toner is nearly empty.
The equipment does not become
ready for copying after the toner
cartridge is inserted.
Usual cause
The power of the equipment is not
turned ON.
The power cable is not plugged in
securely.
It has been a short time since the
power was turned ON.
The contrast of the LCD screen is
not adjusted properly.
The equipment has detected an
error status.
The equipment is in the low
power mode.
The equipment is in the sleep
mode.
The built-in memory of the
equipment has become full.
Approx. 250 sheets of paper have
continuously exited and the
equipment stops copying or
printing to prevent the paper from
overflowing from the tray.
Some copy functions that cannot
be set simultaneously with others
have been set.
This cable is not certified
according to the USB2.0 Hi-
Speed.
The equipment is connected with
a PC via a USB hub.
Usual cause
There is only a little toners
remaining in the toner cartridge.
The toner in the toner cartridge
has run out.
The toner cartridge is not
installed. Or it is not installed
correctly.
A toner cartridge not
recommended by TOSHIBA is
being used.
A toner cartridge not
recommended by TOSHIBA is
being used.
The toner cartridge inserted is not
usable for this equipment.
Countermeasure
Turn ON the power of the equipment.
Plug in the power cable securely.
Wait for the completion of warm-up and then try again.
Adjust the contrast of the LCD screen.
P.132 "Setting the LCD contrast"
See the meaning of the message referring to the listing below.
P.140 "When This Message Appears"
The equipment enters into the low power mode after a
specified time has passed since its last use. Copying is
enabled.
The equipment enters into the sleep mode after a specified
time has passed since its last use. For how to cancel this
mode, see the following page.
P.27 "Saving energy when not in use - Energy saving
mode -"
Press any button on the control panel. The scanned pages are
cancelled.
Remove the paper from the receiving tray, and then press the
[START] button. Copying or printing resumes.
Press the [CLEAR/STOP] button to end the copy or print job.
"CANCEL JOB?" appears on the LCD screen. Select "YES",
and then press the [SETTING/OK] button.
Some copy functions cannot be set together with others.
P.165 "Copying Function Combination Matrix"
Use a USB2.0 Hi-Speed certified cable.
When the equipment is connected with a PC via a USB hub, it
may not be recognized. Connect it with a PC directly by a USB
cable.
Countermeasure
There is still some toner in the toner cartridge. Do not replace
the toner cartridge until "TONER EMPTY" appears.
Replace the toner cartridge with a new one.
Install the toner cartridge correctly.
If you are using a toner cartridge other than the one we
recommend, the equipment may not be able to detect whether
it is installed or not.
P.13 "Recommended toner cartridges"
P.13 "Recommended toner cartridges"
Check the product name of the toner cartridge. If you can see
"T-1800", it is usable.
Before Calling Service Technician
6 TROUBLESHOOTING
153
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