Konica Minolta BIZHUB 164 User Manual page 113

11.2 Troubleshooting table
Description of problem
The image is printed at an angle
The printed page is curled
The edge of the printed image is
dirty
A message saying "Printer is not
connected" or "Print Error" ap-
pears on the computer screen.
Print processing on the compu-
ter finished, but printing does
not start.
Cannot select items in the print-
er driver.
A "conflict" message saying
"unable to configure" or "func-
tion will be canceled" appears.
bizhub 164
Check points/Cause
Is the original positioned correct-
ly?
Are the Lateral Guide incorrectly
positioned against the edges of
the paper?
Was curled paper loaded into the
paper tray?
Was paper that curls easily (as
with recycled paper) used?
Is the Original Pad dirty?
Was the selected paper size larg-
er than the original?
(With a zoom ratio setting of
100%)
Is the size or orientation of the
original different from that of the
paper?
(With a zoom ratio setting of
100%)
Was the copy reduced to a size
smaller than the paper?
(With a reduced zoom ratio spec-
ified)
The printer driver specified when
printing may not be supported by
the printer controller.
The USB cable may be discon-
nected.
An error may have occurred on
this machine.
Memory may be insufficient.
The printer driver specified when
printing may not be supported by
the printer controller.
The USB cable may be discon-
nected.
An error may have occurred on
this machine.
Unprocessed jobs may remain
on this machine and be waiting
to be processed.
Memory of the computer may be
insufficient.
Some functions cannot be com-
bined.
You are trying to configure the
functions that cannot be com-
bined.
Remedy
Correctly position the original
against the Original Scale.
(p. 3-6)
Slide the Lateral Guide against
the edges of the paper.
Flatten the paper before loading
it.
Remove the paper from the pa-
per tray, turn it over, then load it
again.
Replace with new dry paper.
(p. 3-4)
Clean the Original Pad with a
soft cloth dampened with a mild
detergent. (p. 10-9)
Select a paper size that is the
same size as the original.
Or, make an enlarged copy at a
zoom ratio appropriate to fit the
paper size. (p. 5-5)
Select a paper orientation that is
the same as that of the original.
Select a zoom ratio that adjusts
the original size to the selected
paper size.
Or, make a reduced copy at a
zoom ratio appropriate to fit the
paper size. (p. 5-5)
Check the specified printer
name.
Check that the cable is correctly
connected.
Check the Display of this ma-
chine.
Perform a test printing to check
whether printing is possible.
Check the specified printer
name.
Check that the cable is correctly
connected.
Check the Display of this ma-
chine.
Wait until the unprocessed job is
processed.
Perform a test printing to check
whether printing is possible.
Grayed out items cannot be con-
figured.
Check carefully the functions you
have specified, then specify the
functions that can be combined.
11
11-5