Paper Feed Is Poor - Oki C911dn User Manual

Paper feed is poor

Memo
z If the problem is not solved using the following methods, Contact your designated customer service center.
Symptom
Paper jam occurs frequently.
Multiple papers are pulled in
simultaneously.
Papers are pulled in inclined
direction.
Paper is not fed.
Device is not restored even after
removing the jammed paper.
Paper gets curled. Creases
appear on the paper.
Paper winds around the roller
of the fuser unit.
Cause
Device is tilted.
Feed paper roller is dirty
Position of the paper guide is
not aligned.
Papers are not set correctly.
Papers are either too thin or
too thick.
Paper contains moisture or
static electricity.
Paper has creases, folds, or
curls.
Paper with the printed back is
used.
Papers are not aligned properly. Flip through the papers, and set
Only one paper is set.
Papers are added to the tray
while keeping the existing
papers as it is.
Papers are not set straight.
In the case of envelopes, there
are curls or bulge.
Selection of [Paper Source] of
the printer driver is incorrect.
Manual feeding is specified in
the printer driver.
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Paper contains moisture or
static electricity.
Thin paper is used.
Type and thickness setting of
paper is inappropriate.
Thin paper is used.
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Troubleshooting
Install on a stable and a flat surface.
Clean the feed paper roller.
Align the paper guide to the
position of the paper size set.
Remove papers from the tray,
and set them in tray after flipping
through.
Use the papers compatible with
the device.
Use the papers stored at
appropriate temperature and
humidity.
Use the papers compatible with the
device. Correct if there are curls.
Already printed paper cannot be
printed again from the tray. Print
from the MP tray.
after aligning them in all directions.
Set multiple papers.
Remove the papers that are already
there in the tray, and set after
aligning them in all directions with
the papers to be added.
Align the paper guide and paper
stopper of the tray with the paper.
Or, align the manual feed guide of
the MP tray with the paper.
Use the envelopes compatible with
the device. Use the envelopes
after correcting curls or bulge.
Check the paper tray, and select
the correct tray in [Paper Source]
of the printer driver.
Disable the Multipurpose tray is
handled as manual feed setting.
Open the toner replacement cover
at once, and the close it again.
Use the papers stored at
appropriate temperature and
humidity.
Correct [Media Weight] in the
operation panel to the appropriate
value. Or, change [Media Weight]
to a thicker value than the present
value.
Correct [Media Weight] in the
operation panel to the appropriate
value. Or, change [Media Weight]
to a thicker value than the present
value.
Please use thicker paper.
Printing Troubles
1
Reference
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Advanced
Advanced
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Advanced
Advanced
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