Printer Driver Malfunctions - Oki C911dn User Manual

Printer driver malfunctions

Memo
z If the problem is not solved using the following explanation, contact your designated customer service center.
z For problems arising from the applications, contact the application development company.
USB Connection Problems
„ For Windows
Cause
Icon of the printer is not created in the [Devices
and Printers] folder.
Even when installation of multiple printer drivers
is selected, only the initial printer driver is
installed.
Error message such as "Printer driver installation
failed" appears.
Solution procedure
Printer driver is not installed correctly.
Install the second and subsequent printer
drivers according to the following procedure.
1. Insert the "Software DVD-ROM" in the
computer.
2. Click [Run Setup.exe], and follow the
instructions provided on the screen.
3. Select [Custom Install], select the printer
drivers you want to install on the [Install
Software] screen, and then click the [Install]
button.
4. When the [Installing] screen appears, click
[Install on other ports].
5. Select [FILE] on the [Select Port] screen, and
then click [Next].
6. Follow the instructions displayed on the
screen to finish the installation.
7. In [Devices and Printers], right click on the
icon of driver you installed, and select [Printer
properties] (or [OKI C9xx (*)] if installing
multiple printer drivers).
8. From the list of the [Port] tab, select
[USBxxx].
9. Click the [OK] button.
*: Select the type of driver you would like to set.
Use plug and play. Follow the procedure given
below.
1. Check that power supply of the printer and
computer is turned off.
2. Connect the USB cable.
3. Turn on the power supply of the printer.
4. Turn on the power supply of the computer.
5. When the [Search new software] wizard
appears, set up according to the instructions
displayed on the screen.
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Printing Troubles
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Reference
pages
Basic
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