IBM System x3200 Type 4362 Problem Determination And Service Manual page 125

v Follow the suggested actions in the order in which they are listed in the Action column until the problem
is solved.
v See Chapter 3, "Parts listing, System x3200 Types 4362 and 4363," on page 27 to determine which
components are customer replaceable units (CRU) and which components are field replaceable units
(FRU).
v If an action step is preceded by "(Trained service technician only)," that step must be performed only by a
trained service technician.
Error code Description
00012000 Processor machine check error.
00019701 Microprocessor 1 failed the built in self-test
(BIST).
01298001 No update data for microprocessor 1.
01298101 Bad update data for processor 1.
Action
1. (Trained service technician only) Reseat the
microprocessor.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
1. (Trained service technician only) Reseat the
microprocessor.
2. Replace the following components one at a time,
in the order shown, restarting the server each
time:
a. (Trained service technician only)
Microprocessor
b. (Trained service technician only) System
board
1. Update the BIOS code again (see "Updating the
firmware" on page 15).
2. (Trained service technician only) Reseat the
microprocessor.
3. (Trained service technician only) Replace the
microprocessor.
1. Update the BIOS code again (see "Updating the
firmware" on page 15).
2. (Trained service technician only) Reseat the
microprocessor.
3. (Trained service technician only) Replace the
microprocessor.
107
Chapter 5. Diagnostics