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Troubleshooting
Problem
Cause and Solution
▶ C heck if the camera and peripheral devices are
properly connected.
Controller does not work.
▶ V erify the setups of ID, protocol, and baud rates.
▶ C heck if power cable is securely connected to the
camera and the monitor.
Check if the video cable is properly connected.
Consult the operation manual of the system
No picture is displayed on
controller connected to the camera.
monitor.
▶ Check if the iris of the lens is closed.
Adjust the menu for the iris of the lens.
▶ C heck the camera's fixed shutter speed.
Adjust the camera's shutter menu.
The picture is too dark/
▶ Check the camera's Brightness menu.
bright.
Adjust the camera's Brightness menu.
The monitor displays a
▶ C heck if the iris of the lens is open.
white image.
Adjust the menu for the iris of the lens.
▶ C heck if the dome cover or the camera lens is
dirty or smudged. If it is, clean the dirt off.
▶ V erify the distance between the camera and the
subject, as well as the subject's surroundings.
Camera may have difficulty focusing on a subject
against a white background.
Picture is out of focus.
▶ If Auto Focusing is having difficulty focusing on a
particular subject, set Focus Mode to Manual and
adjust the focus by yourself.
▶ Use the camera's reset menu to restore the
camera settings in order to default.
▶ Adjust Sharpness level.
▶ Check if the video cable is properly connected.
▶ M ake sure that the power cable and video cable
Digital noise appears in
do not exceed the recommended maximum
picture.
lengths.
▶ Adjust Sharpness level.
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SPEED DOME CAMERA
User's Manual
PAGE
Picture's colors are not
good.
34
23~32
The picture is flickering.
20~21
Afterimages appear in
picture.
Camera switches between
49
color and B&W modes
frequently.
49
A circular object appears on
screen when the camera is
49
pointing straight down.
49
-
Pan, tilt, zoom, and/or focus
do not work.
-
46~47
The camera's position
differs from the position
83
defined in a preset.
57
Sequence configuration of
the camera does not work.
-
The upper side of the
33
picture is dark when the
camera is on the horizontal
57
reference point.
Troubleshooting
▶ Check the White Balance.
▶ Adjust Color Menu in Image Adj.
▶ Check if the dome cover or the camera lens is
dirty or smudged. If it is, clean the dirt off.
▶ Check if the camera is pointing directly at a
fluorescent light or sunlight. If so, change the
camera's direction to remove the flickering.
▶ Check Sens-Up settings.
▶ A djust Duration and Dwell Time in Day & Night
menu.
▶ Y ou are seeing a pinpoint-like injection artifact on
the dome cover.
The camera is functioning normally.
▶ C heck if power cable is securely connected to the
camera and the monitor.
Check if the video cable is properly connected.
Consult the operation manual of the system
controller connected to the camera.
▶ C heck if Pan Limit and/or Tilt Limit are set.
If so, remove the limit(s).
▶ A motor or the lens may be overheated.
If so, contact your service personnel or system
provider for assistance.
▶ T his phenomenon may happen, since the motors
have a margin error of ±0.1˚.
▶ C heck if Preset or another operation mode has
been set.
▶ Check the Auto Refresh settings.
▶ Y ou are seeing the camera's internal cover. The
camera is functioning normally.
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SPEED DOME CAMERA
User's Manual
48
57
-
-
49
56
-
20~21
68
-
-
59~62
83
-
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