Mercedes-Benz Sprinter 2012 Service An Warranty Information page 29

Roadside Assistance
How to claim for towing
reimbursement
1 . Claims must be submitted to Mercedes-
Benz Roadside Assistance within thirty
(30) days of the date of the breakdown .
2 . Indicate the cause and the location of
the breakdown . Towing claims must be
accompanied by the original towing bill
and a photocopy of the detailed repair
bill . We recommend that you retain a
copy of all receipts for your records .
3 . A cheque is sent upon receipt and
confirmation of information (please
allow 4-6 weeks for processing) .
4 . Reimbursement applies for breakdowns
occurring anywhere in Canada or the
continental United States and is subject
to the terms and conditions set forth by
Mercedes-Benz Canada Inc .
5 . For reimbursement, please address
claims to: Mercedes-Benz Roadside
Assistance, 248 Pall Mall Street, P .O .
Box 5845, London, Ontario, N6A 4T4 .
What To Do In The Event Of An
Accident
In the case of personal injury, call 911
or the police immediately. If there is
any doubt whether your Mercedes-Benz
vehicle can be operated safely or without
incurring further damage, call Roadside
Assistance at 1-800-387-0100 and they
will dispatch a tow truck to take your
vehicle to a Mercedes-Benz authorized
repair shop, where possible (charges
will apply) . Remember, it is your right to
choose the repair facility .
Service and Warranty
Liability and Limitations
Mercedes-Benz reserves the right to
limit services and reimbursement to
an owner or driver under the program
described herein when, in the sole
judgment of Mercedes-Benz, the claims
become excessive in frequency or type of
occurrence . Mercedes-Benz also reserves
the right to revise or discontinue the
described benefits/services at any time,
without notice, at its sole discretion .
All service operators providing service
are independent contractors and are not
employees of Mercedes-Benz Canada Inc .
Therefore, the Mercedes-Benz Roadside
Assistance Program cannot and does not
assume any liability or responsibility for
any loss or damage to your Mercedes-
Benz or your personal property resulting
from the rendering of such service .
Service operators may decline providing
service if the vehicle is unattended .
Should service be rendered, the service
operator will not be liable for any theft or
damage of the vehicle and/or its contents
while it is left unattended .
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