ShoreTel 115 User Manual
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ShoreTel 115 User Manual

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ShoreTel 115 IP Phone User Guide

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Summary of Contents for ShoreTel 115

  • Page 1 ShoreTel 115 IP Phone User Guide...

  • Page 2: Version Information

    ShoreTel, Inc. ShoreTel, Inc. reserves the right to make changes without notice to the specifications and materials contained herein and shall not be responsible for any damage (including consequential) caused by reliance on the materials presented, including, but not limited to, typographical, arithmetic, or listing errors.

  • Page 3: Table Of Contents

    Contents GETTING STARTED ..........5 Logging In .

  • Page 5: Getting Started

    GETTING STARTED Welcome to your ShoreTel™ IP phone! Indicator LED LCD Display Handset Flashing light 1 x 16 characters alerts user to incoming calls and unheard voice messages. Handset Jack Function Keys Perform core telephony functions. Transfe r Confe renc e...

  • Page 6: Logging In

    Your extension number appears on the display, alternating with the time and date. You can log in to any ShoreTel IP phone on your network to change your extension assignment to that phone. See “Changing Extension Assignment” on page 11 for more information.

  • Page 7: Phone Operation

    The Intercom function allows you to connect with another party without ringing the party through a call line. You and the recipient must be using ShoreTel IP phones and must have permission to use this feature. To intercom another party: Step 1 Lift the handset.

  • Page 8: Redialing And Checking Missed Calls

    Step 2 Dial the party’ s extension. Step 3 Hang up to end the call. Redialing and Checking Missed Calls You can use the Redial function to dial the last number you called. The number being dialed will be displayed on the phone. To redial a call: Step 1 Lift the handset.

  • Page 9: Paging

    Send message, forward to recipient’s Find Me destination, if enabled Send message, transfer to auto-attendant Hanging up sends the message. NOTE Paging If your phone and other phones at your site are configured for paging, you can speak a message that will be heard on a connected speaker, usually overhead. If you have access to the paging function (set by your administrator), dial the number given to you by your administrator and wait for the confirmation tone, then begin speaking into the handset.

  • Page 10: Answering Call Waiting

    Answering Call Waiting With the appropriate permissions (set by your administrator), you can receive up to 16 incoming calls at once by repeatedly pressing Hold . You can then narrow the number of incoming calls you want to receive using Personal Call Manager.

  • Page 11: Parking And Unparking Calls

    Parking and Unparking Calls With the appropriate permissions (set by your administrator), you can park a connected call on another extension by doing the following: Hold Press . The call is put on hold. Step 1 Step 2 Dial followed by the extension number to park the call.

  • Page 12: Toggling The Hunt Group Status

    Step 3 Press to re-assign the extension. Press to assign the extension. • Press to unassign the extension. The phone reverts to the extension • originally assigned to it. You can also use Personal Call Manager or Web Access to unassign an extension. NOTE If you assign your extension to a phone that is normally occupied by another user, calls to the original user’...

  • Page 13: Voice Mail

    VOICE MAIL A steadily flashing light on your phone’ s corner LED and stutter dial tone signifies that you have unheard messages. Logging Into the Main Menu Voice Mai l To log in to the main voice mail menu, lift the handset, press , then dial your password followed by .

  • Page 14: Sending Messages From Voice Mail

    Choose one of the following options: Reply with a voice message Reply with a call back Return to the previous menu Hear the envelope information (time and date sent, user’s name recording) Move back While listening to a message, you may “rewind” to several seconds earlier in the message.
  • Page 15 Mark / unmark urgent Request return receipt Listening to Saved Messages From the Main Menu, you can listen to saved messages by pressing . To interact with saved messages, press any one of the options under “Listening to and Interacting with New Messages” on page 13 (except for option 2). Mailbox Options Press to access various options for your personal mailbox, then press one...
  • Page 16 Custom Cancel Reassign extension If you have the proper permission, you can assign your extension to any system phone. The following options are available: Assign the extension Unassign the extension (The phone reverts to the extension originally assigned to it.) Set your password Enter your new password, followed by and repeat to confirm.
  • Page 17 Cancel Additional options The following additional options are available: Enable or disable Outlook automated call handling Change e-mail delivery options Disable e-mail delivery Enable e-mail delivery Enable email delivery with voice message attached Mark voice messages heard after e-mail delivery Change agent state Log in and assign extension Log out...

  • Page 18: Troubleshooting

    TROUBLESHOOTING Problem: The voice mail system is notifying your callers that your mailbox has exceeded its limit and is unable to accept new messages. Solution: Your mailbox is full. You must delete messages you no longer need: At the Main Menu prompt, press to replay the message.

  • Page 19: Rebooting Your Phone

    Rebooting Your Phone To reboot your phone, follow these steps: With the phone on hook, press Step 1 The LED should not light and you shouldn't hear any tones; if this isn't the case, lift and replace the handset. Step 2 Dial the digits on the keypad that correspond with R-E-S-E-T, then press .

  • Page 20: Quick Reference Of Common Tasks

    QUICK REFERENCE OF COMMON TASKS Confe renc e Confe renc e Making a Conference Call + ext. + Using the Intercom + ext. Paging number provided by administrator Answering Calls lift handset Adjusting the Volume Hold Answering Call Waiting Picking Up a Remote Extension + ext.
  • Page 21 Logging Into Voice Mail Voice Mai l + password + Logging Into Voice Mail from + ext. + password + Another Extension Logging Into Voice Mail from an access number + + ext. + password + External Phone Listening to and Interacting with New Messages Replay the Message Save the Message...
  • Page 22 Additional Options Log Off Return to Auto-Attendant Hear Mailbox Status...

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