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Frequently Asked Questions
Supporting an Installation
Problem
Possible Solution
Cannot use Admin
Check if the password to the Administrator account has
been changed. Ask your System Administrator to check
your user account, using Admin.
Check if your user account has the right to log on to Admin.
Ask your System Administrator to check your user account,
using Admin.
Confirm which IP address should be used for the site.
Have the installers recorded the details of the installation in
Appendix D, Site Information
Confirm access to the Rapid Eye database from your PC.
Contact your network administrator for help with rogue
paths to a destination, mapped drives, a missing IP
address, and so on.
Having trouble booting the system
Try using the recovery system boot option. Contact
technical support if you are still having trouble booting the
unit.
Document 800-07766V4 Rev A
01/2013
This appendix describes some typical installation questions and provides possible
solutions. If you are still having difficulty, please call Honeywell Technical Support (see the
back cover of this manual for contact information).
Table A-1
Installation FAQs
Checklists?
Refer to ...
Rapid Eye™ Hybrid HD and Hybrid LT
Digital Video Recorders System
Administrator Guide
Rapid Eye™ Hybrid HD and Hybrid LT
Digital Video Recorders System
Administrator Guide
Your network administrator
Recording the Installation Details
page
27
Rapid Eye™ Hybrid HD and Hybrid LT
Digital Video Recorders System
Administrator Guide
Recording the Installation Details
page
27
Booting with Primary or Recovery
Operating System
on page
A
on
on
31
67
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