Appendix A Frequently Asked Questions; Supporting An Installation; Table A-1 Installation Faqs - Honeywell Rapid Eye LT Installation Manual

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Frequently Asked Questions

Supporting an Installation

Problem
Possible Solution
Cannot use Admin
Check if the password to the Administrator account has
been changed. Ask your System Administrator to check
your user account, using Admin.
Check if your user account has the right to log on to Admin.
Ask your System Administrator to check your user account,
using Admin.
Confirm which IP address should be used for the site.
Have the installers recorded the details of the installation in
Appendix D, Site Information
Confirm access to the database from your PC.
Contact your network administrator for help with rogue
paths to a destination, mapped drives, a missing IP
address, and so on.
Cannot connect from a remote PC running View to a Multi-Media LT DVR
Cannot log on
Check to see if your user account is valid.
Site is not listed Information is missing in the database or you are using the
wrong database to log on. Quit View and log on again,
making sure that the correct database is in use. If it is, ask
your System Administrator to check the database.
Document 800-07766V1 Rev A
02/11
This appendix describes some typical installation questions and provides possible
solutions. If you are still having difficulty, please call Honeywell Technical Support (see the
back cover of this manual for contact information).
Table A-1
Installation FAQs
Checklists?
Refer to ...
Rapid Eye™ Multi-Media Digital Video
Recorder System Administrator Guide
Rapid Eye™ Multi-Media Digital Video
Recorder System Administrator Guide
Your network administrator
Recording the Installation Details
page
25
Rapid Eye™ Multi-Media Digital Video
Recorder System Administrator Guide
Recording the Installation Details
page
25
Rapid Eye™ Multi-Media Digital Video
Recorder System Administrator Guide
Rapid Eye™ Multi-Media Digital Video
Recorder System Administrator Guide
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