Handling Calls; Placing A Call On Hold; When On Hold; Automatic Hold - Mitel 6865i User Manual

HANDLING CALLS

When you are connected to a call, you can use the hard keys to place a call on hold, and
programmable keys to transfer calls or create conference calls.

PLACING A CALL ON HOLD

You can place an active call on hold by pressing the
only your phone can retrieve the call.
When a call is on hold, the icon displays on-hook as follows.
For on-hold calls, the timer displays as running and the Line and Message Waiting Indicator
(MWI) LEDs flash.
IP PHONE UI
1. Connect to the call (if not already connected).
2. Press the
The line/call appearance light begins to flash slowly and after a short time the phone beeps
softly to remind you that you still have a call on hold. The screen displays
number the call is held at the phone.
Note: If you are connected to another call, the phone does not beep to remind you that
you still have a call on hold.

WHEN ON HOLD

To let your caller know that they are still on hold, music plays softly (if this has been set up for
your system). The call/line appearance light for the line you are on flashes to indicate that you
are still connected.

AUTOMATIC HOLD

When juggling between calls, you do not have to press the
the next. The phone automatically puts your current call on hold as soon as you press a new
line/call appearance key. If you have more than one call on hold, you can reconnect to a held
L1 Call held
01:25
key.
L1 Martha Gold
555-1234
01:35
Handling Calls
key. When you place a call on hold,
Call held
key to go from one call to
with the line
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