Customer Assistance Information - Chevrolet 2010 Avalanche Owner's Manual

Section 8
Customer Assistance and Information . . . . . . . . . . . 8-2
Customer Satisfaction Procedure . . . . . . . . . . . . . . . 8-2
Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-5
Customer Assistance for
Text Telephone (TTY) Users . . . . . . . . . . . . . . . . . . 8-6
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . 8-6
GM Mobility Reimbursement Program . . . . . . . . . . . 8-7
Roadside Assistance Program . . . . . . . . . . . . . . . . . . 8-7
Scheduling Service Appointments . . . . . . . . . . . . . 8-10
Courtesy Transportation Program . . . . . . . . . . . . . . 8-10
Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . 8-11

Customer Assistance Information

Reporting Safety Defects . . . . . . . . . . . . . . . . . . . . . . . . 8-15
Reporting Safety Defects to the
Reporting Safety Defects to the
Reporting Safety Defects to General Motors . . . 8-16
Service Publications Ordering Information . . . . . 8-16
Vehicle Data Recording and Privacy . . . . . . . . . . . . . 8-17
Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . 8-18
OnStar
Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
Radio Frequency Identification (RFID) . . . . . . . . . 8-19
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 8-19
I n f o r ma t i o n P r o v i d e d b y :
United States Government . . . . . . . . . . . . . . . . . . 8-15
Canadian Government . . . . . . . . . . . . . . . . . . . . . . . 8-15
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. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8-19
8-1