Upgrade Troubleshooting - THOMSON 716 User Manual

7.1.3 Upgrade Troubleshooting

Introduction
Upgrade via Setup CD
E-DOC-CTC-20050803-0002 v2.0
While upgrading your SpeedTouch™ via the Upgrade Wizard on the Setup CD, you
might encounter one of following problems.
If the Upgrade Wizard in step 4, as described in
does not find any SpeedTouch™ on the network, an error window will appear, stating
your SpeedTouch™ has not been found.
In this case check that:
The SpeedTouch™ is turned on and fully initialised.
Your computer is correctly connected to the SpeedTouch™.
Your computer has a valid IP address. To check this in Windows:
In the Windows task bar, click Start.
1
Select Run...
2
Type cmd in the Open field.
3
Click OK. A black window will appear with a flashing cursor.
4
Type ipconfig and then press Enter.
5
Verify that your computer has a valid IP address, that is any address but
6
0.0.0.0.
No dedicated firewall device or router is placed between your computer and
the SpeedTouch™.
No personal firewall software is running on your computer.
To repeat the search for your SpeedTouch™, click Back or restart the wizard. As soon
as the wizard finds your SpeedTouch™, you can continue with the Upgrade Wizard.
" Upgrade procedure" on page
Chapter 7
Troubleshooting
113,
119