Related Manuals for THOMSON SPEEDTOUCH 546 - VERSION 6
Summary of Contents for THOMSON SPEEDTOUCH 546 - VERSION 6
- Page 1 SpeedTouch™546 (v6) Residential ADSL Gateway Installation and Setup Guide Release R5.4...
- Page 3 SpeedTouch™ (v6) Installation and Setup Guide R5.4...
- Page 4 Distribution and copying of this document, use and communication of its contents is not permitted without written authorization from THOMSON. The content of this document is furnished for informational use only, may be subject to change without notice, and should not be construed as a commitment by THOMSON. THOMSON assumes no responsibility or liability for any errors or inaccuracies that may appear in this document.
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Page 5: Table Of Contents
Contents Contents About this Installation and Setup Guide ....1 1 Introducing the SpeedTouch™........3 2 Basic Installation ............5 Setting up your SpeedTouch™............6 Installing your SpeedTouch™............7 2.2.1 Guided Installation......................8 2.2.2 Manual Installation ......................16 The SpeedTouch™ Setup CD............18 SpeedTouch™... - Page 6 Contents 4 Internet Connection Troubleshooting....... 25 Checking the Hardware..............26 LED Diagnostics ................27 Web Diagnostics ................29 SpeedTouch™ Setup CD Troubleshooting ........31 Easy Setup Troubleshooting ............34 E-DOC-CTC-20051017-0068 v1.0...
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Page 7: About This Installation And Setup Guide
About this Installation and Setup Guide About this Installation and Setup Guide Used symbols The following symbols are used in this Installation and Setup Guide: note provides additional information about a topic. provides an alternative method or shortcut to perform an action. - Page 8 About this Installation and Setup Guide E-DOC-CTC-20051017-0068 v1.0...
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Page 9: Introducing The Speedtouch
(v6) This Installation and Setup Guide will show you how to set up your SpeedTouch™ and how to connect a computer or a local area network (LAN) to the Internet. Identifying your The label on the bottom of your SpeedTouch™ informs you about the SpeedTouch™... - Page 10 - if necessary - your computer. The Home Install Wizard was designed for Microsoft Windows operating systems and Mac OS X - in the latter case provided you use a wired connection to your SpeedTouch™. You can start the SpeedTouch™ Home Install Wizard: Automatically from the SpeedTouch™...
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Page 11: Basic Installation
Chapter 2 Basic Installation 2 Basic Installation Before you begin Make sure you read the safety instructions and regulatory notices first. You can find the safety instructions on the Setup CD (see “2.2 Installing your SpeedTouch™” on page 7). They may also be provided as a printed booklet. -
Page 12: Setting Up Your Speedtouch
Basic Installation 2.1 Setting up your SpeedTouch™ Setup possibilities You can mount the SpeedTouch™ on a wall, set it up upright or simply place it on a desk. Wall mount Proceed as follows to mount the SpeedTouch™ on a wall or other vertical surface: Drill two holes in the wall or other vertical surface where you want to place the SpeedTouch™. -
Page 13: Installing Your Speedtouch
Chapter 2 Basic Installation 2.2 Installing your SpeedTouch™ Internet connectivity setup There are different ways to set up your SpeedTouch™. The best way depends on your operating system. If you use the following the recommended way to set up your operating system SpeedTouch™... -
Page 14: Guided Installation
Chapter 2 Basic Installation 2.2.1 Guided Installation Introduction On the CD, a Quick-Install Wizard is provided that will guide you through the first installation and setup of your SpeedTouch™. The Quick-Install Wizard will: Provide important safety and regulatory information. Show you how to make the necessary connections to your SpeedTouch™. - Page 15 Select your SpeedTouch™ from the list of supported devices and click Next. A product picture helps you to easily identify your SpeedTouch™. If you are not sure what device you have, check the label on the bottom of your SpeedTouch™.
- Page 16 Chapter 2 Basic Installation Scroll down and read all the instructions carefully, select I have read and I fully understand the Safety Instructions and Regulatory Information to confirm your reading, and then click Next. Your SpeedTouch™ is designed and tested to meet the latest safety standards.
- Page 17 Basic Installation Home Install Wizard The SpeedTouch™ Home Install Wizard guides you through your local network connections and prepares the SpeedTouch™ to connect to the Internet. Proceed as follows: On the Welcome page, click Next to continue. The Software License Agreement window appears.
- Page 18 Once the hardware is installed and connected to the SpeedTouch™, the procedure continues with configuring your Internet connection. If the wizard does not detect a connection, an error message will be displayed. Refer to “ The wizard does not detect a connection” on...
- Page 19 Next whenever requested. Your connection to the Internet connectivity is set up: Select the VPI/VCI - and, if required, the Connection Type - as specified by your Internet Service Provider and click Next. Enter the User Name and Password for your Internet account settings as specified by your Internet Service Provider and click Next.
- Page 20 Depending on the selected service profile and your ISP’s requirements, you computer) may have to fill in some additional settings during the Home Install Wizard, like Dynamic DNS Service, Time Configuration or other. Enter the information provided by your ISP and click Next whenever requested.
- Page 21 The computer’s networking interface used during the Home Install Wizard procedure will be configured for obtaining its IP configuration dynamically in the most cases. This is the most convenient configuration and should not be changed. For fixed or advanced IP configurations, please follow the instructions of your ISP.
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Page 22: Manual Installation
Chapter 2 Basic Installation 2.2.2 Manual Installation Web-based Easy Setup With the help of the Easy Setup, your Internet connection is set up in a few clicks. The Easy Setup is Operating System independent. Preconditions Make sure that: Your SpeedTouch™ is correctly set up and turned on. - Page 23 In the Pick a task list, click Set Up. Using Easy Setup In the Easy Setup wizard: Click Next to proceed. If for some reason you want to abort the wizard, click Cancel. Choose the Service provided by your ISP (Router or Bridge) and click Next.
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Page 24: The Speedtouch™ Setup Cd
2.3 The SpeedTouch™ Setup CD SpeedTouch™ Setup CD Your SpeedTouch™ comes with a Setup CD. If you insert the Setup CD into a Microsoft Windows PC or Mac OS X computer, an intuitive CD Menu guides you through the features and contents of the Setup CD and allows you to easily browse for user documentation, SpeedTouch™... -
Page 25: Speedtouch™ Connection Essentials
SpeedTouch™. It is recommended to wait to make any of these connections until the wizard prompts you to do so. See “2.2 Installing your SpeedTouch™” on page 7 more information. -
Page 26: Connections Overview And Powering
To turn on the SpeedTouch™, press the power button on the SpeedTouch™ rear panel. During the start-up procedure, the power LED on the front panel is lit red for some seconds. As soon as the power LED is solidly lit green, your SpeedTouch™ is ready for service. -
Page 27: Basic Security
In the left pane, choose Toolbox > User Management. In the Pick a task list, click Change my password. Enter a new password and confirm. Do not forget this logon information or you will be forced to reset the SpeedTouch™ back to its default configuration. E-DOC-CTC-20051017-0068 v1.0... - Page 28 Chapter 2 Basic Installation E-DOC-CTC-20051017-0068 v1.0...
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Page 29: Web-Based User Interface
The default user name is Administrator and the default password is blank. The SpeedTouch™’s home page will be displayed in your browser. From here - depending on the rights of your user account - you have access to the other pages. Tasks Among others, you can: View the SpeedTouch™’s current settings and status. - Page 30 Chapter 3 Web-Based User Interface Site Map The following Site Map gives you an overview of the main pages: SpeedTouch Information Configuration Event Logs Broadband Connection DSL Connection Internet Services Toolbox Remote Assistance Game & Application Sharing Parental Control Firewall...
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Page 31: Internet Connection Troubleshooting
The first things to check if you cannot access the Internet, are: Power Hardware connections LEDs If the suggestions in this chapter do not resolve the Internet connection problem, please contact your Internet Service Provider. For other problems (Security, Management, ...), refer to the SpeedTouch™ User’s Guide. -
Page 32: Checking The Hardware
Internet Connection Troubleshooting 4.1 Checking the Hardware Check the wiring Plug in properly all the cables you need. Make sure that the cables between your SpeedTouch™, computers and telephone socket are plugged in firmly. Loose connections can affect your Internet connection. -
Page 33: Led Diagnostics
Chapter 4 Internet Connection Troubleshooting 4.2 LED Diagnostics Checking the LEDs After establishing a connection with the Internet, at least the following LEDs should solidly light green: Power, DSL, Internet. LED status Possible solutions No LEDs are lit The SpeedTouch™ is not turned on, or turned off. - Page 34 If you continue to get password failures, contact your ISP. The wrong service profile was selected. Restart the setup of your SpeedTouch™, and make sure to select the correct service profile. You can find a comprehensive LED overview in the SpeedTouch™ User’s Guide. E-DOC-CTC-20051017-0068 v1.0...
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Page 35: Web Diagnostics
In the Internet Service to Check box, select the Internet service you want to check. Click Check Connectivity. If the test is successful, you will see a list of green check marks as shown in the example below: Otherwise a red cross will help you to diagnose the problem:... - Page 36 During IP address negotiation, there was an IPCP error or a DHCP error. No Internet This test sends 1 ping to each address of a configured list of IP addresses. The test succeeds if all addresses can be reached. If your primary and secondary DNS server are part of the list, reaching one of both is enough.
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Page 37: Speedtouch™ Setup Cd Troubleshooting
On your desktop, double-click the CD icon. Double-click Menu. The wizard does not detect If the Home Install Wizard does not detect a connection to your SpeedTouch™, an a connection error window appears. If this is the case, check whether: The SpeedTouch™... - Page 38 This might be due to the reconfiguration of the SpeedTouch™’s IP settings. In this case, the last window of the Home Install Wizard will not be shown. Your SpeedTouch™ is correctly set up though and you will be able to surf the Internet.
- Page 39 You can now view or print the SpeedTouch™ documentation pages. This warning will be displayed every time you consult the documentation. If you do not want this message to be shown in the future, you must allow CDs to run active content on your computer: In the Internet Explorer menu, select Tools >...
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Page 40: Easy Setup Troubleshooting
Konqueror (2.2 and later) Disable proxy server The Easy Setup only works if the proxy server is disabled or bypassed for local addresses. For more information, refer to the Help of your Web browser. Proceed as follows to disable a proxy server in Internet Explorer: In the Internet Explorer menu, choose Tools >... - Page 42 Need more help? Additional help is available online at www.speedtouch.com...