Error Codes On Scan Jobs - Toshiba e-STUDIO 206L Troubleshooting Manual

7.CHECKING THE EQUIPMENT STATUS WITH TopAccess
Error Code
Offramp security error
3C60
Power failure
3C70
3C90 OffRamp Fax transmission disable error
Destination address error
3D10
Exceeding maximum offramp destinations
3D20
3D30 Fax unit is not installed
POP3 server communication error
3E10
POP3 server communication timeout
3E20
POP3 login error
3E30
POP3 login type error
3E40
File I/O error
3F10, 3F20
 Error codes on scan jobs
The error indications on scan jobs are done as follows:
 On TopAccess log list, messages indicating the status are displayed.
 On the touch panel of the equipment, error codes are displayed. See the listings below.
Error Code
Email
Wrong Job status
2C10, 2C12,
2C13,
2C20-2C22
Not enough memory
2C11
Invalid parameter specified
2C14
Mail size exceeded limit or maximum size
2C15
Disk access error
2C30-2C33
Failed to convert image file format
2C40
Encryption error. Failure to create a file
2C43
Problem Description
Problem Description
7 CHECKING THE EQUIPMENT STATUS WITH TopAccess
Corrective Action
Confirm that the specified fax numbers are registered in the address
book of the equipment. If not, register the fax numbers in the address
book and ask the sender to resend the Email with the correct fax
numbers.
Confirm that the job is recovered or not. If not, ask the sender to resend
the Email.
Confirm if the Fax Send Function of MFP setting is disable or not.
Ask your administrator whether the DNS and mail server settings are
correctly set. If they are, ask the sender to confirm that the destination
address is correct.
Ask the sender to specify up to 40 destinations for one offramp gateway
job. The equipment cannot perform offramp gateway transmission for
more than 40 destinations.
Make sure that the Fax unit is installed, or connected correctly.
Ask your administrator whether the POP3 server address is correctly set,
and whether the POP3 server works properly. If SSL is enabled, make
sure that SSL port number is correctly set.
Ask your administrator whether the POP3 server works properly and the
LAN cable is connected to the server.
Ask your administrator whether the POP3 user name and password are
set correctly.
Ask your administrator whether the POP3 login type (Auto, POP3, APOP)
is set correctly.
Ask the sender to resend the Email. If the error still occurs, contact your
service representative.
A system error has occurred during the sending of an
Email. Try it again. If the error still persists, contact your
service representative.
Complete any running jobs first before reperforming the
job in error. If the error still persists, turn the power OFF
and then back ON, and then try again.
If you are using a template, create it again. If the error
still persists, turn the power OFF and then back ON,
and then try again.
You are sending too many documents at a time. Send
them separately.
Complete any running jobs first before reperforming the
job in error. If the error still persists, turn the power OFF
and then back ON, and then try again.
This error occurs when conversion to a highly
compressed PDF format fails. Do the scanning again. If
the error still persists, Use the normal PDF format.
When this error occurs in conversion other than to a
highly compressed PDF format, turn the power OFF
and then back ON. Then try to scan again. If the error
still persists, contact your service representative.
If the error still persists after reattempting, turn the
power OFF and then back ON. Then make another
effort.
Corrective Action
Error Codes 119