Error Codes On Scan Jobs - Toshiba e-STUDIO287CS User Manual

CHECKING THE EQUIPMENT STATUS WITH TopAccess

Error codes on scan jobs

Memo
1
The error indications on scan jobs are done as follows:
• On TopAccess log list, messages indicating the status are displayed.
• On the touch panel of the equipment, error codes are displayed. See the listings below.
Error Code
Email
2C10, 2C12, Wrong Job status
2
2C13,
2C20-2C22
Not enough memory
2C11, 2C62
Invalid parameter specified
2C14
2C15 Mail size exceeded limit or maximum size
3
Disk access error
2C30-2C33
Failed to convert image file format
2C40
4 Encryption error. Failure to create a file
2C43
Creating a file was not allowed
2C44
Failure in making meta data
2C45
HDD full failure during processing
5
2C60
Failure to read Address Book
2C61
2C63 Terminal IP address unset
2C64 Terminal mail address unset
Failure to connect to SMTP server
2C65, 2C66,
6 2C69
Failure to send Email message
2C6A
Invalid address specified in From: field
2C6B
Invalid address specified in To: field
2C6C
7
2C70 SMTP service is not available
SMTP authentication error
2C71
POP Before SMTP error
2C72
2CC0 Job canceled
Power failure occurred
2CC1
Problem Description Corrective Action
A system error has occurred during the sending of an Email. Try it again. If
the error still persists, contact your service representative.
Complete any running jobs first before reperforming the job in error. If the
error still persists, turn the power OFF and then back ON, and then try
again.
If you are using a template, create it again. If the error still persists, turn
the power OFF and then back ON, and then try again.
You are sending too many documents at a time. Send them separately.
Complete any running jobs first before reperforming the job in error. If the
error still persists, turn the power OFF and then back ON, and then try
again.
This error occurs when conversion to a highly compressed PDF format
fails. Do the scanning again. If the error still persists, Use the normal PDF
format. When this error occurs in conversion other than to a highly
compressed PDF format, turn the power OFF and then back ON. Then try
to scan again. If the error still persists, contact your service representative.
If the error still persists after reattempting, turn the power OFF and then
back ON. Then make another effort.
Creating an unencrypted file was not allowed. Configure the encryption
settings and try again. To create an unencrypted file, consult the
administrator.
Make sure that the template setting is correct, and do the scanning again.
If the error still persists, turn the power OFF and then back ON, and then
try again.
Reduce the number of pages of the problem job and try again. Check
whether the server or local disk has sufficient space in its capacity.
Turn the power OFF and then back ON. Try the problem job again. Reset
the data in the Address Book and reattempt it. If the error still persists,
contact your service representative.
Ask your administrator to set the IP address of the equipment.
Ask your administrator to set the Email address of the equipment.
Make sure that the SMTP server is correctly working or the SMTP server
address has been set correctly.
Turn the power OFF and then back ON. Try scanning again. If the error
still persists, contact your service representative.
Ask your administrator to check the SMTP Authentication method or if
there is an unpermitted character in the Terminal mail address. Set the
correct SMTP Authentication method or delete the unpermitted character
in the Terminal mail address.
Make sure that there is no unpermitted character in the Destination mail
address. Delete any unpermitted character and reset the appropriate
Destination mail address, then try again.
Ask your administrator whether the SMTP service is enabled.
Confirm that the login name and password are correct. If SSL is enabled,
make sure that the SSL port number is correctly set.
Confirm that the POP Before SMTP settings and POP3 settings are
correct.
The job was canceled.
Make sure that the power cable is connected properly and is inserted
securely. Resend the job.
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