ACD_ENABLE
Value Format
Description
Value Range
Default Value
ACD_CCSTATUS_ENABLE
Value Format
Description
Value Range
Default Value
ACD_REASONCODE_ACTIVE[1-10]
Value Format
Description
Value Range
Default Value
ACD_REASONCODEAME[1-10]
Value Format
Description
Value Range
Default Value
ACD_REASONCODE_VALUE[1-10]
Value Format
Description
Value Range
Document Version 2014-04
Boolean
Specifies whether to enable the ACD function.
•
Y (Enable ACD function)
•
N (Disable ACD function)
N
Boolean
Specifies whether to enable the Call Center Status function.
•
Y (Enable ACD Call Center status)
•
N (Disable ACD Call Center status)
Y
Boolean
Specifies whether to enable the reason code setting when user change
the ACD state to unavailable.
•
Y (Enable reason code)
•
N (Disable reason code)
N
String
Specifies the name of the reason code when user change the ACD state
to unavailable.
Max. 32 characters
Empty string
String
Specifies the value of the reason code when user change the ACD state
to unavailable.
Max. 32 characters
5.7.2 Per Line - Call Control Settings
Administrator Guide
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