Uniform Call Distribution (Ucd) - Panasonic KX-TD816 Features Manual

Uniform Call Distribution (UCD)

Description
Allows incoming calls to be distributed uniformly to a specific group of extensions called an
UCD group. Calls to an UCD group hunt for an idle station in a circular way. This UCD feature
is particularly helpful when a certain extension receives a high volume of calls compared with
other extensions.
If all extensions in an UCD group are busy or not available, the incoming outside call will be
handled by the UCD Time Table.
The UCD Time Table is the same as the Time Table of the Ring Group.
An outline sketch of an UCD is shown below.
1. When a number of calls have arrived at an UCD group, the 1st call is sent to extension A
first.
Calls have arrived at an UCD group.
3rd call in queue
2nd call in queue
1st call in queue
UCD group
Features Guide
Extension A
(When extension A is busy
or UCD log out has been
set at extension A, the call
is sent to extension B.)
Extension B
(When extension B is busy
or UCD log out has been
set at extension B, the call
is sent to extension C.)
Extension C
(When extension C is busy
or UCD log out has been
set at extension C, the call
is sent to extension A.)
General Features
287