Resetting A Phone; Clearing A Phone; Site Specific Option Number - Avaya IP Office H.323 Telephone Installation Manual

3.4 Resetting a Phone

Resetting a phone resets all the system values and most of the system initialization values. The procedure does not affect
user-specified data and settings (e.g. Contact data, Options settings, login extension or password, etc.). To remove all
such data, refer to

Clearing a Phone

1600, 4600 and 5600 Series Phones
1. While the phone is on-hook and idle, press the following sequence: MUTE 7 3 7 3 8 # (MUTE R E S E T #).
Reset values? is displayed.
2. To cancel this procedure press *. To continue press #.
· WARNING
As soon as you press #, all static information will be erased without any possibility of recovering the data.
3. Whilst the system values are reset to their defaults, Resetting values is displayed.
4. Once the system values are reset, Restart phone? is displayed.
· To end the procedure without restarting the phone, press *.
· To restart the phone, press #. The remainder of the procedure then depends on the status of the boot and
application files. See
9600 Series Phones
1. While the phone is on-hook and idle, press the following sequence: MUTE 2 7 2 3 8 # (MUTE C R A F T #).
2. Scroll the menu and select Reset Values.
3. Press Reset to confirm the action. The phone user settings are reset as the phone restarts.
3.5 Clearing a Phone
Clearing all system initialization values back to their default settings and deleting all user-specific data is intended
primarily for repair and for use when the phone is given to a new user. This returns the phone near to its original, out-of-
box state. The phone will yet retain the firmware files it has already downloaded.
Note: Some parameters, such as button clicks, error tones, and personalized ringing, may be set for a specific user via
the MENU. These user settings will be restored when you register the user to the phone because those parameters
are configured in IP Office. All other settings (e.g. Contact data, Options settings, etc.) will be cleared from the phone.
1600, 4600 and 5600 Series Phones
1. While the phone is on-hook and idle, press the following sequence: MUTE 2 5 3 2 7 # (MUTE C L E A R #).
Clear all values? is displayed.
2. To cancel this procedure press *. To continue press #.
· WARNING
As soon as you press #, all static information will be erased without any possibility of recovering the data.
3. Whilst the system values are reset to their defaults, Clearing values is displayed.
4. Once all values are cleared, the phone will restart as if it is a new phone.
9600 Series Phones
1. While the phone is on-hook and idle, press the following sequence: MUTE 2 7 2 3 8 # (MUTE C R A F T #).
2. Scroll the menu and select Clear.
3. Press Clear again to confirm the action. The phone settings are cleared and the phone restarts.

3.6 Site Specific Option Number

The Site Specific Option Number (SSON) is used by IP phones to request information from a DHCP server that is specific
to the phones and not to other IP devices being supported by the DHCP server. The number must match a similarly-
numbered 'option' set on the DHCP server that defines the various settings required by the phone.
H.323 Telephone Installation
IP Office
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Restart Scenarios .
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Static Administration Options: Self-Test Procedure
15-601046 Issue 17e (Wednesday, November 14, 2012)
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