Educate The Customer - KVH Industries TracVision RV1 Installation Manual

17

Educate the Customer

Before you leave the vehicle, test the system to
ensure the antenna works properly. Fill out the
Installation Checklist (provided in the Welcome
Kit) and return it to KVH. Refer to the
instructions on the form.
Give the Welcome Kit to the customer, provide
any passwords and static IP addresses you set
up, and explain how to use the system. Ensure
the customer understands the following.
• How to:
• Turn on the system
• Access the web interface
• Switch satellites (see Figure 42)
• Select a master receiver (see Figure 43)
• Interpret TV-Hub status
• Download software and satellite library
updates (using web interface and/or
mobile app)
• Perform general troubleshooting
• Keep the radome installed on the antenna at
all times. The radome protects the antenna's
moving parts from wind, rain, and debris.
CAUTION
In the unlikely event that you need to
remove the radome, remove power from the
antenna first because the antenna's moving
parts can cause injury.
• The antenna must have a clear view of the
sky to receive satellite TV. Common causes of
blockage include trees, buildings, bridges,
overpasses, and mountains (see Figure 44).
The TracVision system will not work inside a
garage. Heavy rain or snow might also
temporarily interrupt reception.
• Clean the antenna regularly. Dirt buildup on
the radome can affect satellite TV reception.
• You must be located within the satellites'
coverage area to receive TV signals. Visit
www.kvh.com/footprint
• Please register the system to ensure the best
possible service from KVH. Visit
www.kvh.com/register
26
for coverage maps.
for details.
Figure 42: Satellite Switching Selection on Home Page
Figure 43: Master Receiver Selection
Figure 44: Blockage Example
Blocked!
WARNING
It is dangerous to watch TV while driving a
vehicle. While the vehicle is in motion, the
system is intended for passenger use only.