Educate The Customer - KVH Industries M7 Installation Manual

18

Educate the Customer

Before you leave the vessel, test the system to
verify the antenna works properly. Then give the
Customer Welcome Kit to the customer and be
sure the customer understands the following:
• The receiver(s) must be activated before it can
decode satellite TV signals. Refer to Figure 42
for activation details for North America.
• Keep the radome installed on the antenna at
all times. The radome protects the antenna's
moving parts from wind, rain, and debris.
WARNING
It is dangerous to watch TV while piloting a
vessel. While under way, the system is
intended for passenger entertainment only.
• The antenna must have a clear view of the
sky to receive satellite TV. Common causes of
blockage include trees, buildings, bridges,
and onboard equipment (see Figure 43).
Heavy rain or snow may also temporarily
interrupt reception.
• Clean the antenna regularly. Dirt buildup on
the radome can affect reception.
• DISH 1000 modes only: You might need to
change the operating mode when traveling
between regions (see "Choose an Operating
Mode" on page 17).
• Linear only: If the system does not have Auto
Skew capability, you might need to adjust the
skew angle of your antenna's LNB when you
travel to other geographic locations, (see "Set
the LNB Skew Angle" on page 24).
• The vessel must be located within the
selected satellite's coverage area to receive its
satellite TV signals. To view satellite coverage
maps, visit www.kvh.com/footprint.
• Please register the system with KVH. The
registration process is quick, easy, online, and
ensures the best possible service from KVH.
Visit www.kvh.com/register
Product Registration Form for details.
• Refer to the User's Guide for operation and
troubleshooting information.
Figure 42: North American Receiver Activation Information
Service:
DIRECTV
DISH Network
Bell TV
Figure 43: Example of Satellite Blockage
or refer to the
Call to Activate:
1-866-551-8004
(24 hours, 7 days a week)
1-866-399-8509
(Mon.-Fri., 8:30am - 5pm ET)
1-888-759-3474 (SKY-DISH)
(24 hours, 7 days a week)
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