Sample Ucd Report - Samsung OfficeServ 500 User Instruction

Enter ID code via keypad (e.g. 1234) and press RIGHT soft key to move cursor.
AGENT PIN (005)
ID:1234 :GRP:
Enter group number 501 to 519 (e.g., 505) or press UP or DOWN key to select
group or press the ANS/RLS to select all UCD groups and press RIGHT soft key.
AGENT PIN (005)
ID:1234 :GRP:505
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SAMPLE UCD REPORT

=======================================================
UCD GROUP 530 : SALES
FROM: SUN 02 Feb 00:00
TO : SUN 02 Feb 02:54
CALL STATISTICS
===============
AVERAGE RING TIME(TIME TO ANSWER)......00:40
NUMBER OF TIMES ALL AGENTS BUSY........00002
AVERAGE TIME IN QUEUE..................00:51
TOTAL CALLS RECEIVED...................00011
LONGEST QUEUE TIME (TODAY).............02:14
TOTAL CALLS ABANDONED..................00004
AGENT STATISTICS
================
MEMBER AGENT NAME
--------------------------------------------------------
01 210 JOHN
02 211 SAM
03 208 MIKE
04 207 PETER
AAUCD
Table of Contents
CALLS AVERAGE RING
ANSWERED CALL TIME TIME
0002 01:55 00:05
0001 02:18 00:06
0003 01:22 00:04
0001 03:16 00:05
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