Sample Ucd Report - Samsung Office Serv 500 General Description Manual

Sample UCD Report

UCD GROUP 529 : SALES
FROM: SUN 02 Feb 00:00
TO : SUN 02 Feb 02:54
CALL STATISTICS
===============
AVERAGE RING TIME(TIME TO ANSWER)......00:40
NUMBER OF TIMES ALL AGENTS BUSY........00002
AVERAGE TIME IN QUEUE..................00:51
TOTAL CALLS RECEIVED...................00011
LONGEST QUEUE TIME(TODAY)..............02:14
TOTAL CALLS ABANDONED..................00004
AGENT STATISTICS
================
MEMBER AGENT
--------------------------------------------------------
01 210
02 211
03 208
04 207
UCD GROUP 515 : SUPPORT
FROM: MON 03 Jan 08:30
TO : SUN 02 Jan 02:54
CALL STATISTICS
===============
AVERAGE RING TIME(TIME TO ANSWER)......00:07
NUMBER OF TIMES ALL AGENTS BUSY........00005
AVERAGE TIME IN QUEUE..................01:06
TOTAL CALLS RECEIVED...................00023
LONGEST QUEUE TIME(TODAY)..............01:02
TOTAL CALLS ABANDONED..................00001
AGENT STATISTICS
================
MEMBER AGENT
--------------------------------------------------------
01 223
02 213
NAME CALLS AVERAGE
ANSWERED CALL TIME
JOHN 0002 01:55
SAM 0001 02:18
MIKE 0003 01:22
PETER 0001 03:16
NAME CALLS AVERAGE
ANSWERED CALL TIME
FRED 0012 02:33
JANE 0010 01:04
RING
TIME
00:05
00:06
00:04
00:05
RING
TIME
00:08
00:04
4-41