Sample Of Ucd Embedded Report - Samsung OfficeServ 7200 General Description Manual

4.6 SAMPLE OF UCD EMBEDDED REPORT

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UCD GROUP 529 : SALES
FROM: SUN 02 Feb 00:00
TO : SUN 02 Feb 02:54
CALL STATISTICS
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AVERAGE RING TIME(TIME TO ANSWER)......00:40
NUMBER OF TIMES ALL AGENTS BUSY........00002
AVERAGE TIME IN QUEUE..................00:51
TOTAL CALLS RECEIVED...................00011
LONGEST QUEUE TIME(TODAY)..............02:14
TOTAL CALLS ABANDONED..................00004
AGENT STATISTICS
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MEMBER AGENT NAME
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01 210 JOHN
02 211 SAM
03 208 MIKE
04 207 PETER
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UCD GROUP 515 : SUPPORT
FROM: MON 03 Jan 08:30
TO : SUN 02 Jan 02:54
CALL STATISTICS
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AVERAGE RING TIME(TIME TO ANSWER)......00:07
NUMBER OF TIMES ALL AGENTS BUSY........00005
AVERAGE TIME IN QUEUE..................01:06
TOTAL CALLS RECEIVED...................00023
LONGEST QUEUE TIME(TODAY)..............01:02
TOTAL CALLS ABANDONED..................00001
AGENT STATISTICS
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MEMBER AGENT NAME
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01 223 FRED
02 213 JANE
CALLS AVERAGE
ANSWERED CALL TIME
0002 01:55
0001 02:18
0003 01:22
0001 03:16
CALLS AVERAGE
ANSWERED CALL TIME
0012 02:33
0010 01:04
4.45
RING
TIME
00:05
00:06
00:04
00:05
RING
TIME
00:08
00:04