Auto Attendant; Changing The Greeting; Recording Greetings; Manual Ring Plan Mode Service - Samsung OfficeServ 500 User Instruction

AUTO ATTENDANT

The auto attendant will answer and process incoming calls without human inter-
vention. The caller is answered and hears a message prompting him/her to dial
numbers to reach extensions in the phone system or follow other options provid-
ed by the AA card.
Your installation and service company has already designed and programmed
these options for you, including the greetings and messages that play at different
times while the call is being processed.
The only administration associated with this card is the greeting change. Different
day and night greetings may be programmed. These change when the OfficeServ
100 or the OfficeServ 500 system switches from normal day operation to evening
operation. Additionally, an alternate greeting may be recorded to indicate a holi-
day, an emergency or another temporary closure. From time to time, it may be nec-
essary to manually change the active greeting from the current (day or night) to
the alternate (holiday).

RECORDING GREETINGS

To record greetings (or prompts) you must have an AA RECORD key programmed
on your keyset. Select a quiet place where you will not be disturbed. Each AA card
has 2 minutes of recording time.
Press the AA RECORD key
Enter the passcode (this can be supplied by your installation and service com-
pany)
Lift the handset and press HANDSET softkey
Dial the first AA port (this will usually be 3951)
Enter the number of the prompt to record (if in doubt get a list of the prompts
from your installation and service company)
Begin recording after the tone, when finished press the AA RECORD key
Repeat as necessary

PLAYING GREETINGS

You may play the greetings to check that you are happy with the quality and con-
tent. To do this you must have an AA PLAY key programmed on your keyset.
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Press the AA PLAY key
Dial the first AA port (this will usually be 3951)
Enter the number of the prompt to play (if in doubt get a list of the prompts
from your installation and service company)
The prompt will begin to play along with all subsequent prompts

CHANGING THE GREETING

The AA card allows the system administrator to call in and change the current
operating ring plan with its associated greeting to a different ring plan mode with
or without an alternate greeting.
Call the auto attendant and dial a special passcode while you are listening to
the present operating ring plan's associated greeting. Your service company
technician programs the special passcode for you.
Dial 1 for the first ring plan with its preprogrammed greeting, 2 for the second
ring plan with its preprogrammed greeting, 3 for the third ring plan with its
preprogrammed greeting, 4 for the fourth ring plan with its preprogrammed
greeting, 5 for the fifth ring plan with its preprogrammed greeting, or 6 for the
sixth ring plan with its preprogrammed greeting.
Dial a 0 to leave the greeting for that ring plan or a 1 to enable your alternate
greeting.
Hang up. The selected ring plan with its associated greeting is set.

MANUAL RING PLAN MODE SERVICE

When the phone system changes from one of its ring plans, the AA greeting
associated with that ring will also change.
When the ring plan of the phone system is changed remotely the ring plan sta-
tus of the OfficeServ 100 or OfficeServ 500 phone system is also changed. This
means that a customer who needs to put the system in a different ring plan
can call in remotely and do it.
When the alternate greeting is set, the OfficeServ 100 or OfficeServ 500 system
will go into the ring plan selected. If a RTO or a RP key is programmed on the
OfficeServ 100 or the OfficeServ 500 and alternate greeting is enabled, then
the RTO or RP key will FLASH.

AUTO RING PLAN SERVICE

Manually changing an Auto Attendant to a different ring plan without an alter-
nate greeting. The greeting will change the OfficeServ 100 or the OfficeServ
500 system ring plan until the next scheduled change by the automatic time
tables program.
AAUCD
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