Troubleshooting And Warranty; Troubleshooting; Presonus Studiolive - PRESONUS StudioLive 24.4.2 Owner's Manual

10

Troubleshooting and Warranty

10.1 Troubleshooting

10.0 Troubleshooting and Warranty
10.1
Troubleshooting
Many technical issues can arise when using a standard computer as a digital
audio workstation (DAW). PreSonus can only provide support for issues that
directly relate to the StudioLive interface, Capture™ audio-recording software,
Studio One™ digital audio workstation software, Universal Control control-
panel software, and VSL™ mixer-control software. PreSonus does not provide
support for computer hardware, operating systems, and non-PreSonus hardware
and software, and it may be necessary to contact the manufacturer of these
products for technical support. Please check our Web site (www.presonus.
com) regularly for software information and updates, firmware updates, and
support documentation for frequently asked questions. You can get individual
technical assistance by calling PreSonus at 225-216-7887, Monday through Friday,
between the hours of 9 a.m. and 5 p.m. Central Time. PreSonus technical support
is available via email during the same hours at techsupport@presonus.com.
Pops and Clicks
Pops and clicks in your audio could be caused by momentary losses
of synchronization between the StudioLive and its clock source. This
can be due to a FireWire card that is not suited for FireWire audio
devices or to a lack of CPU resources or available memory. Try closing
all unnecessary programs, increasing the buffer size in the Universal
Control console, and optimizing your operating system for audio.
Other known causes of this issue are wireless networks and running other FireWire
devices (Fire Wire 400 or FireWire 800) in parallel to your StudioLive. Because of
this, it is recommended that PC users disable their wireless network from their
System Control Panel and Mac users turn AirPort off while the StudioLive is
connected to their computer. If other FireWire devices, such as external hard drives,
need to be connected to your computer at the same time, connect them to the
auxiliary FireWire port on the back of your StudioLive or install a dedicate FireWire
bus on your computer for either the StudioLive or your FireWire peripherals.
Recommended FireWire Chipsets
The StudioLive will work with a wide range of FireWire cards and configurations.
However, due to the plethora of FireWire chipsets currently on the market, it is not
possible to thoroughly test each one for compatibility. Most users will not need to
alter their current PC configuration to use their StudioLive. The following FireWire
chipsets, however, have been tested and approved for use with the StudioLive:
Agere/LSI FW323-06
TI TSB43AB23
VIA VT6308
VIA VT6306 (On some older motherboards, this chipset will only
support a limited number of playback channels: 32 channels
at 44.1 or 48 kHz; 16 channels at 88.2 or 96 kHz.)
170

PreSonus StudioLive

™ 24.4.2 Owner's Manual
As of the publication of this manual, PreSonus only
recommends the following Express cards:
ADS Pyro 1394a
StarTech EC13942
Known Incompatible Hardware
ATI Radeon 9000/9001 IGP video chipset. Symptoms are consistent clicks
and pops during audio playback. This video chipset is only found in PC
laptops and is entirely integrated as the computer's only video controller.
PreSonus strongly recommends that users do not purchase a system with
this chipset, as there is currently no workaround for this incompatibility.
USB/FireWire and s400/s800 combo cards. Symptoms usually include
no audio recording/playback, even though the device will install
and sync, as well as erratic audio performance. Rarely, combo cards
will prevent the device from installing or achieving a stable sync. We
recommend FireWire cards that have s400 FireWire connections only.
FireWire cards with NEC chipsets. Symptoms include installation
issues, erratic audio, and extraneous static and noise.
Motherboards with nForce4 chipsets. Symptoms include reduced or very
poor performance, especially if using the onboard FireWire connection.
Installing a PCIe (not PCI) FireWire 400-only card with an approved
chipset is a known workaround but may not allow full performance.
StudioLive Control Panel Will Not Launch
The StudioLive Control Panel will not launch if the StudioLive is not connected
and synced to your computer. Verify that your FireWire cable is connected
both to your computer and to your StudioLive. Navigate to Page 3: Digital in
the StudioLive System menu and verify that the FireWire status is locked.
No Output on a Channel
Press the Input button in the Metering section and verify that there is signal on
that channel. If no signal is present, check the cable and the input source. If signal
is present, press the Select button for the channel in question. Make sure that the
channel is assigned to the main output in the Assign section of the Fat Channel.
Fader Movements Have No Effect on Audio
Verify that your StudioLive is not locked by navigating to Page 5: Lockout in the
System menu. Verify that your StudioLive is not in Fader Locate mode. Select
Output in the Metering section and verify that your fader movements are affecting
the output signal. If so, make sure your channels are assigned to the main outputs.
Troubleshooting and Warranty 10
Troubleshooting 10.1
171