Troubleshooting And Warranty; Troubleshooting - PRESONUS StudioLive 16.0.2 USB Owner's Manual

8

Troubleshooting and Warranty

8.1

Troubleshooting

8 Troubleshooting and Warranty
8.1 Troubleshooting
No Output on a Channel
Fader Movements Have No Effect on Audio
No Internal Effects in the Main Bus
No Output on the Solo Bus While Monitoring
Buttons/Knobs Are Not Functioning
Can't Hear Main Mix in Headphones
Monitor Bus Controls Not Changing Routing
Please check the PreSonus Web site (www.presonus.com) regularly
for software information and updates, firmware updates, and support
documentation, including frequently asked questions.
Online technical support is available from within your My PreSonus
user account. Please register your mixer at www.PreSonus.com.
PreSonus telephone technical support is available to customers in the USA on
Monday through Friday from 9 a.m. to 5 p.m. Central Time by calling 1-225-
216-7887. Customers outside of the USA should contact their national or
regional distributor for telephone technical support. A list of international
distributors is provided at www.presonus.com/buy/international_distributors.
Press the Input button in the Metering section and verify that there is
signal on that channel. If no signal is present, check the cable and the input
source. Verify that the trim control is set at an appropriate level. Make sure
the channel is not muted. Make sure that if your device requires phantom
power, phantom power is engaged for the channel. If you are using an analog
input, verify that the USB Return button for that channel is not engaged.
If signal is present, press the Select button for the channel in question. Make sure that
the channel is assigned to the main output in the Assign section of the Fat Channel.
Verify that your StudioLive is not locked by navigating to Page 5: Lockout, in the
System menu. Verify that your StudioLive is not in Fader Locate mode. Select Output
in the Metering section and verify that your fader movements are affecting the
output signal. If so, make sure your channels are assigned to the main outputs.
Make sure the assign to Mains button is enabled in the FX section.
Press the FXA or FXB button in the Encoder section and verify the
send levels of each channel. If the levels look adequate, use the FX
Output knob to increase the master level for the effects mix.
Verify that both the Solo bus level and the headphone, or monitor, volume
is at a reasonable level for comfortable listening. Make sure that you
only have Solo selected in the Monitor section of your StudioLive.
If your StudioLive is passing audio but you have no Fat Channel,
fader, or menu control, verify that the StudioLive is not locked
by navigating to Page 5: Lockout, in the System menu.
Verify that the Main mix is enabled in the Monitor bus and that
the Headphone output control is at a sufficient level.
Verify that your monitors are connected to the Control Room outputs
on the rear panel of your StudioLive, not the Main outputs.
StudioLive™ 16.0.2 USB
Owner's Manual
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