Printer Does Not Print; Printer Paper Jam; Keypad Does Not Respond; Transactions Fail To Process - VeriFone VX 680 Installation Manual

Printer Does Not
Print
Printer Paper
Jam
WARNING
Keypad Does
Not Respond
Transactions
Fail To Process
•
Replace the telephone cable that connects the terminal with a cable you know
is working correctly.
•
If the problem persists, contact your local VeriFone service provider.
If the printer does not work properly:
•
Make sure the battery is properly installed in the terminal. The printer will not
print if there is no battery in the terminal.
•
Check battery status or terminal power connection. The printer will not print if
there is an insufficient charge remaining in the battery to complete the print
operation.
•
Check if the printer is out of paper (slow red blinking light) and that the roll is
properly installed. Open the paper roll cover and install a new roll of printer
paper or ensure that the roll is feeding correctly. A solid red indicator light
indicates a printer error.
•
Verify that the printer door is properly latched.
•
If the problem persists, contact your VeriFone distributor or service provider.
If paper jams inside the printer:
•
Press the button at the bottom of the terminal to unlatch the paper roll cover,
then open the cover.
•
Remove the damaged paper from the paper roll and clear the feed
mechanism.
•
Install a roll of printer paper, as described in
•
If the problem persists, it may be due to poor paper quality. Install a new roll of
higher-quality paper.
Poor-quality paper may jam the printer. To order high-quality VeriFone paper,
refer to Accessories and
If the keypad does not respond properly:
•
Check the terminal display. If it displays the wrong character or nothing at all
when you press a key, follow the steps outlined in
Process.
•
If pressing a function key does not perform the expected action, refer to the
user documentation for that application to ensure you are entering data
correctly.
•
If the problem persists, contact your local VeriFone representative.
There are several reasons why the terminal may not be processing transactions.
Use the following steps to troubleshoot failures.
Installing the Paper
Documentation.
T G
ROUBLESHOOTING

Printer Does Not Print

Roll.
Transactions Fail To
VX 680 I G
NSTALLATION UIDE
UIDELINES
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