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5.13 Setting the Outside Line Prefix
This option is only used with systems set to PBX mode. It sets the digit which, when dialed at the start of a number,
indicates that the call is intended to be external. The options are to use 0, 9 or no prefix.
Note that the setting also changes the digits used for calls to the first extension on the system. Normally, in addition to
the extension's extension number, the number 0 can be used to call that extension. If the number 0 is set as the outside
line prefix, the number 9 is used for the first extension.
Setting the System's Outside Line Prefix
1. Click on System in the menu bar.
2. In the System Parameters, set the Outside Line setting to the required option.
· 9 (Operator is 0)
The prefix 9 is used for external calls. The digit 0 is used for calls to the operator extension (the first
extension in the system). This is the default setting for systems with the Country setting United States.
· None
No prefix is used for external calls. Any dialing that does not match an internal dial plan number is
assumed to be an external call. This is the default setting for systems with the Country setting other then
Germany or United States. The digit 0 is used for calls to the operator extension (the first extension in
the system).
· 0 (Operator is 9)
The prefix 0 is used for external calls. The digit 9 is used for calls to the operator extension (the first
extension in the system). This is the default setting for systems with the Country setting Germany.
3. Click Save.
5.14 Music on Hold
The phone system supports an external music on hold source. This connects to the Audio port on the rear of the system's
control unit. You can configure whether the input to this port is played to callers when they are put on hold.
The music on hold input can also be played to callers being transferred rather than ringing tone. That behaviour is
controlled by the system's Ring on Transfer setting.
The port is a 3.5mm stereo jack socket suitable for use with the most standard audio leads and connection to the
'headphone' output socket of most audio systems. The use of a 'headphone' socket allows simple volume adjustment.
Connection via a 'Line Out' socket may require additional equipment in order to adjust the volume level.
Enabling Music on Hold
1. Click System in the menu bar and then click Auxiliary Equipment.
2. In the Music on Hold panel, select the required option.
· On
This is the default. If enabled, the system will use the external music source connected to the phone system for
its music on hold.
· Off
If not enabled, the system provides a double beep tone repeated every 5 seconds.
3. Click Save.
Using Music on Hold for Call Transfers
Calls being transferred normally hear ringing while the transfer process is in progress. This can be changed to hearing the
system's music on hold source.
1. Click on System in the menu bar and then click on Switch.
2. Click on the Advanced button.
3. The Ring on Transfer setting controls whether callers hear ringing or music on hold while being transferred.
4. Click Save.
IP Office Basic Edition - Quick Mode Installation
IP Office 8.0
Initial Configuration Using IP Office Web Manager: Setting the Emergency Numbers
15-601042 Issue 24i (20 December 2011)
Page 95
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