Avaya one-X 9620L User Manual
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Avaya one-X 9620L User Manual

Avaya one-X 9620L User Manual

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Avaya one-X
Deskphone Edition for
9620/9620C/9620L IP Telephone User
Guide
16-300699
Issue 5
February 2009

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Summary of Contents for Avaya one-X 9620L

  • Page 1 ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide 16-300699 Issue 5 February 2009...
  • Page 2 Information identifying Third Party Components and the Third Party Avaya, Avaya's agents, servants and employees against all claims, Terms that apply to them is available on the Avaya Support Web site: lawsuits, demands and judgments arising out of, or in connection with, http://support.avaya.com/ThirdPartyLicense/...

  • Page 3: Table Of Contents

    Chapter 1: Introduction to the 9620/9620C/9620L IP Telephone..........5 Overview................................5 Scrolling and Navigation..........................7 About Icons..............................8 Telephone Stand..............................9 Chapter 2: Avaya Menu......................11 Options & Settings............................12 Setting Go To Phone Screen on Calling......................12 Setting the Go To Phone Screen on ringing....................13 Changing the voice dialing setting........................13 Changing the voice dialing language......................14...
  • Page 4 Chapter 17: About Logging In to and Out of Your Telephone..........61 Logging in to your telephone extension......................61 Logging in as a guest user..........................62 Logging out of your telephone extension......................62 Index............................63 ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 5: Chapter 1: Introduction To The 9620/9620C/9620L Ip Telephone

    Not all functions and features described in this user guide may be available on your telephone. If you find that a function or feature is not available, please contact your system administrator. Overview ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...
  • Page 6 Press the OK button for a shortcut to an action. For example, when you select a call log entry, pressing OK dials the number. Phone Press Phone to view and manage your calls. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 7: Scrolling And Navigation

    Press Call Log to view a list of your outgoing, incoming, and missed calls. Avaya Menu Press Avaya Menu to configure options and settings, access the browser, log out, or view network information. Home Press Home to configure options and settings, access the browser, log out, access your favorite contacts, or view network information.

  • Page 8: About Icons

    Team icon indicating this team member is not on a call but is forwarding incoming calls. Team icon indicating this team member is busy on a call and is forwarding incoming calls. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 9: Telephone Stand

    (on the front of the phone). This will keep the handset seated in the correct position. You will need a small screwdriver to lift this tab out. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...
  • Page 10 Introduction to the 9620/9620C/9620L IP Telephone ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 11: Chapter 2: Avaya Menu

    Chapter 2: Avaya Menu You can use the Avaya Menu to adjust and customize options and settings for your telephone, access additional Web-based applications, get information about your phone and network settings, and log out. When you press the Avaya Menu button, you see the following menus,...

  • Page 12: Options & Settings

    Setting Go To Phone Screen on Calling Set Go To Phone Screen on Calling to Yes to automatically display the Phone screen when you place a call. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.

  • Page 13: Setting The Go To Phone Screen On Ringing

    Setting the Go To Phone Screen on ringing Set Go To Phone Screen on Ringing to Yes to automatically display the Phone screen when you get an incoming call. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.

  • Page 14: Changing The Voice Dialing Language

    Avaya Menu Changing the voice dialing language 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Select Voice Dialing Language..6. Press Change or OK. 7. Select the language you will speak to search for and dial your contacts.

  • Page 15: Configuring Call Timers

    Configuring call timers You can set your call settings to display the duration of calls. You can turn the call timer display on or off. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.

  • Page 16: Setting The Audio Path

    If your system administrator has set up auto-answer, incoming calls are also answered on the default audio path you designate here. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK.

  • Page 17: Adjusting The Brightness Or Contrast Of The Display

    Adjusting the brightness or contrast of the display Adjusting the brightness or contrast of the display 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Screen & Sound Options. 5. Press Select or OK.

  • Page 18: Turning Error Tones On Or Off

    Your telephone beeps if you make a mistake or take an action that is not allowed. If you do not want to hear error beeps, set your error tone to Off. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings.

  • Page 19: Changing The Ring Pattern

    Changing the ring pattern Changing the ring pattern 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Select Screen & Sound Options. 4. Press Select or OK. 5. Select Personalized Ringing. 6. Select a displayed ring pattern, or press Other to select from a list of eight alternative ring patterns.

  • Page 20: Personalizing Button Labels

    Press Clear to clear all text fields and start over. 11. Press Save or OK. 12. You may revert back to the default button labels by selecting Avaya Menu > Options & Settings > Application Settings > Restore Default Button Labels and pressing Default.
  • Page 21 Setting dialing options 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings. 3. Press Select or OK. 4. Select Call Settings. 5. Press Select or OK. 6. Select Edit Dialing. If your telephone does not display this option, your administrator has not made this feature available.
  • Page 22 Avaya Menu ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 23: Chapter 3: Browser

    The items available through the Web browser vary depending upon how your telephone is administered. Contact your system administrator with any questions. Access the browser through the Avaya Menu. If you don't see the Browser option on the Avaya Menu, no Web applications are available for your phone.
  • Page 24 Browser ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 25: Chapter 4: Features Menu

    “Hill”, press 4, 4, 5, 5. 3. Select Next to view the next name alphabetically in the directory, if necessary. 4. Press OK or enter the next letter. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 26: Configuring Simultaneous Ringing For Multiple Telephones (Ec500)

    1. From the Phone screen, scroll right to access the Features menu. 2. Select EC 500. 3. Press OK to turn simultaneous ringing on or off. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 27: Chapter 5: Answering A Call

    • To automatically display the Phone screen whenever you receive an incoming call, set the Go to Phone Screen on Ringing option to Yes. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...
  • Page 28 Answering a Call ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 29: Chapter 6: Making A Call

    2. To end the emergency call, press the Drop softkey or press the Speaker button. Clearing a number Press Clear to erase all dialed digits and enter a new number. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 30: Redialing A Number

    Sam Jones at his primary number you can simply say “Sam Jones”. To reach Sam Jones at home, you might say “Call Sam Jones at home.” ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 31: Making A Call Using Edit Dialing

    2. To edit the number press the Bksp softkey to erase the previous character, one character at a time. To remove the entire number, press Clear. 3. Press Send or OK. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 32: Calling A Person From The Contacts List

    3. Press the Call softkey or the OK button. Depending on administration, returning a Missed Call may result in that Call Log entry being deleted when the calls goes through. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 33: Chapter 7: Muting A Call

    When the call is muted, the Mute button light is on and the top line displays the Mute icon. 1. Press Mute during a call so that the other person cannot hear you. 2. Press Mute again to unmute the call. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...
  • Page 34 Muting a Call ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 35: Chapter 8: Putting A Call On Hold

    A hold timer may display when you put a call on hold. For more information, see Configuring call timers on page 15 . 4. Press Resume or the line button of the held call to retrieve the call. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...
  • Page 36 Putting a Call on Hold ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 37: Chapter 9: Transferring A Call

    4. If unattended transfers have been administered, you can hang up now if you do not want to announce the call. Otherwise, press Complete or OK to transfer the call. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...
  • Page 38 Transferring a Call ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 39: Chapter 10: Forwarding Calls

    3. Press Select or OK to turn the call forwarding feature on. When you turn on the Call Forwarding feature, you hear a tone prompting you to enter the forwarding number. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...
  • Page 40 After you enter the forwarding number, you hear a confirmation tone. 5. Press Select or OK to turn the call forwarding feature off if it is already on. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 41: Chapter 11: Conference Calls

    3. Select the call on hold that you want to add to the conference. 4. Press Resume to take the call off hold. 5. Press Join to add the person to the conference call. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 42: Putting A Conference Call On Hold

    1. From the Phone screen, select your active call. 2. Press Drop. Dropping a person from a conference call This feature is not available on all systems. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...
  • Page 43 Dropping a person from a conference call 1. From the Phone screen, select your active call. 2. Press More then Details. 3. Select the person you want to drop. 4. Press Drop. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...
  • Page 44 Conference Calls ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 45: Chapter 12: Bridged Calls

    When you make a call on a bridged line, you are using another person’s line. The caller ID may show the call as coming from you or coming from the person whose line you are using. If ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...
  • Page 46 2. Press OK to get a dial tone. 3. Dial the telephone number, or call the person from the Contacts list, or call the person from the Call Log list. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 47: Chapter 13: Contacts

    3. Press Call to call the person or press More then Edit to edit contact information. Viewing Contacts details 1. Press Contacts. 2. Select the contact you want to view. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 48: Adding A New Contact

    5. Enter the telephone number and press Primary if applicable. The primary number is the one that will always display without having to go into contact details. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 49: Editing A Contact

    Deleting a contact 1. Press Contacts. 2. Select the contact you want to delete. 3. Press More > Delete . 4. Press Delete to confirm or Cancel to cancel. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...
  • Page 50 Contacts ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 51: Chapter 14: Using Usb Flash Drives With Your Phone

    Note: The 9620L IP Telephone does not have a USB interface. ™ Avaya offers a PC application called Avaya one-X Deskphone USB Companion to help set up your USB device/phone options. Your administrator has certain setup responsibilities and can then help you determine which options are available to you and how to use the tool to set them up.

  • Page 52: Replacing Your Contacts List With An External File

    Avaya also provides a spreadsheet tool that uses macros to convert your Outlook contacts into the Contacts format the telephone uses. For information on this tool, search for "Avaya one-X USB Companion" on the Avaya support site at http://www.avaya.com/support.

  • Page 53: Copying Your Contacts List To A Usb Flash Drive

    Any changes or updates you make to your contacts list while the USB device is connected affect only the temporary file on the USB device, and not your “regular” telephone contacts list. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 54: Using Pictures From Your Usb Device As A Screensaver

    320 pixels. Your administrator can help you set up this feature. Your administrator can also disable this feature, in which case the ”My Pictures” option will not appear on the Avaya Menu. In addition to the features described in the...

  • Page 55: Chapter 15: Call Log

    Viewing call log details 1. Press Call Log. 2. Select the number you want to view. 3. Press Details. 4. Press Back to return to the list view. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 56: Adding An Entry From The Call Log To Your Contacts List

    2. Select the list you want to delete. 3. Press Clear All to delete all of the entries in the list you are viewing. 4. Press Clear All or OK to confirm. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 57: Turning Off Call Logging

    You can turn call logging on or off. If you have bridged call appearances on your phone, you can choose whether or not to include calls to your bridged lines in your call log. 1. Press Avaya Menu. 2. Select Options & Settings or Phone Settings.
  • Page 58 Call Log ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 59: Chapter 16: Getting Your Messages

    Contact your system administrator with any questions. Logging into your voicemail 1. To log in to your voicemail, press the Message button. 2. Follow the voice prompts from your voicemail system. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...
  • Page 60 Getting Your Messages ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 61: Chapter 17: About Logging In To And Out Of Your Telephone

    Log in from the initial screen when it prompts you for your extension. 1. Enter your extension. 2. Press Enter or OK. 3. Enter your password. 4. Press Enter . ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

  • Page 62: Logging In As A Guest User

    8. Press Enter or OK. Logging out of your telephone extension 1. Press Avaya Menu . 2. Log Out. 3. Press Log Out or OK. 4. Press Log Out to confirm.

  • Page 63: Index

    ..........on-hook ..............setting up ............. Auto-answer ............... Contacts ........– – Avaya Menu using temporary USB files ........about ..............about ..............options ..............adding a new ............text size ..............adding from the call log ........
  • Page 64 Muting Calls ..............Telephone display icons about ..............Telephone Stand Navigation Arrows about ..............right & left ............... Text Size up & down .............. turning off ............. ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...
  • Page 65 ............USB files ............Voice dialing ............merging with contacts list ........changing setting ........... pictures ..............Voicemail USB flash drives logging in .............. working with ............™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...
  • Page 66 Index ™ Avaya one-X Deskphone Edition for 9620/9620C/9620L IP Telephone User Guide February 2009...

This manual is also suitable for:

One-x 9620cOne-x 9620

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