Reporting Problems; Repair And Service - Motorola PTP 600 series User Manual

Region and country
Asia, Pacific and China:
Australia
Singapore
All other countries

Reporting problems

If any problems are encountered when installing or operating this equipment, follow
this procedure to investigate and report:
1. Search this document and the software release notes of supported releases.
2. Visit the Motorola website at
3. Ask for assistance from the Motorola product supplier.
4. Gather information from affected units such as:
o
o
o
o
5. Escalate the problem to Motorola as follows:
o
o

Repair and service

If unit failure is suspected, visit
Return Material Authorization (RMA) process.
phn-0896_012v000
Jul 2010
4Gon www.4Gon.co.uk info@4gon.co.uk Tel: +44 (0)1245 808195 Fax: +44 (0)1245 808299
The IP addresses and MAC addresses
The software releases
The configuration of software features
Any available diagnostic downloads
Either: send e-mail to support.ptp@motorola.com
Or: call Wireless Broadband Technical Support.
http://www.motorola.com/ptp/support
Support telephone number
800 457 439
64 155 110
+420 533 336 946
http://www.motorola.com/ptp.
Contacting Motorola
for details of the
7