Dell Latitude D820 Technical Manual page 99

Express Service Code:
Return Material Authorization Number (if provided by Dell support technician):
Operating system and version:
Devices:
Expansion cards:
Are you connected to a network? Yes No
Network, version, and network adapter:
Programs and versions:
See your operating system documentation to determine the contents of the system's start-up files. If
the computer is connected to a printer, print each file. Otherwise, record the contents of each file
before calling Dell.
Error message, beep code, or diagnostic code:
Description of problem and troubleshooting procedures you performed:
Contacting Dell
To contact Dell electronically, you can access the following websites:
•
www.dell.com
•
support.dell.com (support)
•
premiersupport.dell.com (support for educational, government, healthcare, and
medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
NOTE: In certain countries, support specific to Dell XPS portable computers is available at a separate
telephone number listed for participating countries. If you do not see a telephone number listed that is
specific for XPS portable computers, you may contact Dell through the support number listed and your
call will be routed appropriately.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided
in the following table. If you need assistance in determining which codes to use, contact a local or an
international operator.
Country (City)
E-mail (Australia): au_tech_support@dell.com
E-mail Customer Care (Australia and
New Zealand): apcustserv@dell.com
Australia
Home and Small Business
(Sydney)
Government and Business
International
Preferred Accounts Division (PAD)
Access Code:
0011
Customer Care (after sales)
Support (portables and desktops)
Country Code: 61
Support (servers and workstations)
City Code: 2
Corporate Sales
Transaction Sales
Fax
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
1-300-655-533
toll-free: 1-800-633-559
toll-free: 1-800-060-889
toll-free 1-333-55(option 3)
toll-free: 1-300-655-533
toll-free: 1-800-733-314
toll-free: 1-800-808-385
toll-free: 1-800-808-312
toll-free: 1-800-818-341