Getting Help; Obtaining Assistance - Dell Latitude D820 Technical Manual

Getting Help

Obtaining Assistance

Problems With Your Order
Product Information
Returning Items for Warranty Repair or Credit
Before You Call
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Obtaining Assistance
CAUTION: If you need to remove the computer covers, first disconnect the computer
power and modem cables from all electrical outlets.
1. Complete the procedures in Troubleshooting.
2. Run the Dell Diagnostics (see
3. Make a copy of the
4. Use Dell's extensive suite of online services available at Dell Support (support.dell.com) for
help with installation and troubleshooting procedures.
5. If the preceding steps have not resolved the problem, contact Dell (see
NOTE: Call support from a telephone near or at the computer so that a support representative can
assist you with any necessary procedures.
NOTE: Dell's Express Service Code system may not be available in all countries.
When prompted by Dell's automated telephone system, enter your Express Service Code to route the
call directly to the proper support personnel. If you do not have an Express Service Code, open the
Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.
For instructions on using the support service, see
NOTE: Some of the following services are not always available in all locations outside the continental
U.S. Call your local Dell representative for information on availability.
Online Services
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL
SUPPORT page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
•
World Wide Web
www.dell.com/
www.dell.com/ap/ (Asian/Pacific countries only)
www.dell.com/jp (Japan only)
www.euro.dell.com (Europe only)
www.dell.com/la/ (Latin American countries)
www.dell.ca (Canada only)
•
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user: anonymous, and use your e-mail address as your password.
•
Electronic Support Service
mobile_support@us.dell.com
support@us.dell.com
apsupport@dell.com (Asian/Pacific countries only)
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
•
Electronic Quote Service
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
AutoTech Service
Dell's automated support service—AutoTech—provides recorded answers to the questions most
frequently asked by Dell customers about their portable and desktop computers.
When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your
questions.
Dell Diagnostics).
Diagnostics Checklist and fill it out.
"Support Service."
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