Dell Latitude D820 Technical Manual page 49

Dell Support Utility
The Dell Support Utility is installed on your computer and available from the Dell Support,
the taskbar or from the Start button. Use this support utility for self-support information, software
updates, and health scans of your computing environment.
Accessing the Dell Support Utility
Access the Dell Support Utility from the
If the Dell Support icon does not appear in your taskbar:
1. Click Start→ All Programs→ Dell Support→ Dell Support Settings.
2. Ensure that the Show icon on the taskbar option is checked.
NOTE: If the Dell Support Utility is not available from the Start menu, go to support.dell.com and
download the software.
The Dell Support Utility is customized for your computing environment.
The icon in the taskbar functions differently when you click, double-click, or right-click the icon.
Clicking the Dell Support Icon
Click or right-click the
•
Check your computing environment
•
View the Dell Support Utility settings
•
Access the help file for the Dell Support Utility
•
View frequently asked questions
•
Learn more about the Dell Support Utility
•
Turn the Dell Support Utility off
Double-Clicking the Dell Support Icon
Double-click the icon to manually check your computing environment, view frequently asked
questions, access the help file for the Dell Support Utility, and view Dell Support settings.
For more information about the Dell Support Utility, click the question mark (?) at the top of the Dell™
Support screen.
Drive Problems
CAUTION: Before you begin any of the procedures in this section, follow the safety
instructions in the Product Information Guide.
Fill out the Diagnostics Checklist (see
Ensure that Microsoft® Windows® recognizes the drive — Click the Start button and click My
Computer. If the floppy, CD, or DVD drive, is not listed, perform a full scan with your antivirus
icon on the taskbar or from the Start menu.
icon to perform the following tasks:
Diagnostics Checklist) as you complete these checks.
, icon on