Dell Latitude D820 Technical Manual page 3

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Service Tag and Express Service Code
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Microsoft Windows License Label
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Solutions — Troubleshooting hints and
tips, articles from technicians, and online
courses, frequently asked questions
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Community — Online discussion with
other Dell customers
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Upgrades — Upgrade information for
components, such as memory, the hard
drive, and the operating system
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Customer Care — Contact information,
service call and order status, warranty,
and repair information
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Service and support — Service call
status and support history, service
contract, online discussions with
technical support
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Reference — Computer documentation,
details on my computer configuration,
product specifications, and white papers
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Downloads — Certified drivers, patches,
and software updates
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Notebook System Software (NSS)— If
you reinstall the operating system for
your computer, you should also reinstall
the NSS utility. NSS provides critical
updates for your operating system and
support for Dell™ 3.5-inch USB floppy
drives, Intel® Pentium® M processors,
optical drives, and USB devices. NSS is
necessary for correct operation of your
Dell computer. The software
automatically detects your computer and
operating system and installs the
updates appropriate for your
Service Tag and Microsoft® Windows® License
These labels are located on the bottom of your computer.
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Use the Service Tag to identify your computer
when you use support.dell.com or contact
support. It is recommended that you keep a copy
of the Service Tag in a secure location in case
your computer is lost or stolen.
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Enter the Express Service Code to direct your call
when contacting technical support.
Dell Support Website — support.dell.com
NOTE: Select your region to view the appropriate support
site.
NOTE: Corporate, government, and education customers
can also use the customized Dell Premier Support website
at premier.support.dell.com.
To download Notebook System Software:
1. Go to support.dell.com→ Downloads.
2. Enter your Service Tag or product model.
3. In the Download Category drop-down menu, click
All.
4. Select the operating system and operating system
language for your computer, and click Submit.
5. Under Select a Device, scroll to System and
Configuration Utilities, and click Dell Notebook
System Software.