Dell Latitude D820 Technical Manual page 50

software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing
the drive.
Test the drive —
•
Insert another floppy disk, CD, or DVD to eliminate the possibility that the original one is
defective.
•
Insert a bootable floppy disk and restart the computer.
Clean the drive or disk — See
Ensure that the CD is snapped onto the spindle
Check the cable connections
Check for hardware incompatibilities — See
Run the Dell Diagnostics — See
CD and DVD drive problems
NOTE: High-speed CD or DVD drive vibration is normal and may cause noise, which does not
indicate a defect in the drive or the CD or DVD.
NOTE: Because of different regions worldwide and different disc formats, not all DVD titles work
in all DVD drives.
Problems writing to a CD/DVD-RW drive
Close other programs — The CD/DVD-RW drive must receive a steady stream of data when writing. If
the stream is interrupted, an error occurs. Try closing all programs before you write to the CD/DVD-
RW.
Turn off Standby mode in Windows before writing to a CD/DVD-RW disc — See
search for the keyword standby in the Windows Help and Support Center for information on power
management modes.
Change the write speed to a slower rate — See the help files for your CD or DVD creation software.
If you cannot eject the CD, CD-RW, DVD, or DVD+RW drive tray
1. Ensure that the computer is turned off.
2. Straighten a paper clip and insert one end into the eject hole at the front of the drive; push
firmly until the tray is partially ejected.
3. Gently pull out the tray until it stops.
If you hear an unfamiliar scraping or grinding sound
•
Ensure that the sound is not caused by the program that is running.
•
Ensure that the disk or disc is inserted properly.
Cleaning Your Computer.
Resolving Software and Hardware
Dell Diagnostics.
Incompatibilities.
Standby Mode or