Accu-Chek Aviva Owner's Booklet page 25

Troubleshooting Checks
6. Did you follow all of the testing instructions?
7. Did you choose the correct control solution
level, either 1 or 2, when you ran the test?
8. Does the code number on the meter display
match the code number on the test strip
container?
9. If you are still unsure of the problem...
Chapter 2: Control Testing
Action
Read Chapter 2, "Control Testing" and test again.
If you still have problems, call the ACCU-CHEK
Customer Care Service Center at 1-800-858-8072.
If you chose the wrong control solution level, you
can still compare the control result to the range
printed on the test strip container.
If they don't match, insert the correct code key in
the meter and test again.
Repeat the control test with a new test strip. If
you still have problems, call the ACCU-CHEK
Customer Care Service Center at 1-800-858-8072.
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