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ServerGuide problems
The following table lists problem symptoms and suggested solutions.
Table 4. ServerGuide Setup and Installation CD
Symptom
The ServerGuide Setup and
Installation CD will not start.
The SCSI RAID program cannot
view all installed drives, or the
operating system cannot be
installed.
The operating-system
installation program
continuously loops.
The ServerGuide program will
not start the operating-system
CD.
The operating system cannot be
installed; the option is not
available.
Suggested action
v Make sure that the server supports the ServerGuide program and has a
startable (bootable) CD-ROM (or DVD-ROM) drive.
v If the startup (boot) sequence settings have been altered, make sure that the
CD-ROM drive is first in the startup sequence.
v If more than one CD-ROM drive is installed, ensure that only one drive is set as
the primary drive. Start the CD from the primary drive.
v Make sure that there are no duplicate SCSI IDs or IRQ assignments.
v Make sure that the hard disk drive is connected correctly.
Make more space available on the hard disk.
Make sure that the operating-system CD is supported by the ServerGuide program.
See the ServerGuide Setup and Installation CD label for a list of operating-system
versions that support the ServerGuide program.
Make sure that the operating system is supported on your server. If the operating
system is supported, there is no logical drive defined (SCSI RAID systems). Run
the ServerGuide program and make sure that setup is complete.
Chapter 5. Solving problems
43
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