Cd/Dvd Drive - Gateway 3350 User Manual

CD/DVD drive

The computer does not recognize a disc or the CD/DVD drive
The disc may not be properly seated in the tray. When you place a disc
on the tray, make sure that you press the disc firmly onto the spindle so
that the retaining clips hold the disc in place.
The CD/DVD drive may not be completely inserted into the drive bay.
Press the drive into the bay, then try to access the disc again.
Make sure the disc label is facing up.
Try a different disc. Occasionally discs are flawed and cannot be read by
the drive.
Clean the disc. For more information, see "To clean a CD or DVD:" on
page 232.
Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
An audio CD does not produce sound
Make sure the CD label is facing up.
Click the speaker icon in the lower right corner of the taskbar and make
sure the volume controls are turned up.
Make sure mute controls are turned off by double-clicking the speaker
icon in the lower right corner of the taskbar and making sure that the
Master Out
selected. For more information about setting the mute control, see
"Adjusting the volume" on page 72.
Clean the CD. For more information, see "To clean a CD or DVD:" on
page 232.
Your computer may be experiencing some temporary memory problems.
Shut down and restart your computer.
Reinstall the audio device drivers. For more information, see "Reinstalling
Device Drivers" on page 205.
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Troubleshooting
231