Page 1 REFERENCEGUIDE ®...
Page 3: Table Of Contents
Accessing the online User Guide ......2 Gateway contact information ......3 Gateway model and serial number .
Page 4 Additional tips ......... . .59 www.gateway.com...
Page 5 Chapter 7: Maintaining Your Notebook ..61 Caring for your notebook ....... . 62 Cleaning your notebook .
Page 6 Telephone support ........103 Before calling Gateway Customer Care ....103 Telephone numbers .
Page 7: Chapter 1: About This Reference
CHAPTER 1 About this reference • About this guide • Accessing the online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...
Page 8: About This Guide
CHAPTER 1: About this reference About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing the online User Guide In addition to this guide, the online User Guide has been included on your hard drive.
Page 9: Gateway Contact Information
The label on the bottom of your notebook Important The label shown in this contains information that identifies your section is for notebook model and its features. Gateway informational Customer Care will need this information if you purposes only. Label information varies by call for assistance.
Page 10: For More Information
CHAPTER 1: About this reference For more information For more information about your notebook, visit Gateway’s Support page at the Web address shown on your notebook’s label. The Support page also has links to additional Gateway documentation and detailed specifications.
Page 11: Chapter 2: Checking Out Your Notebook
CHAPTER 2 Checking Out Your Notebook • Front • Left • Right • Bottom • Keyboard area...
Page 12: Front
CHAPTER 2: Checking Out Your Notebook Front Component Icon Power indicator Battery charge indicator Left Power connector Monitor port Docking port Component Icon Power connector Battery Power charge indicator indicator Description LED on - notebook is on. ■ LED blinking - notebook is in Standby ■...
Page 13 Warning: Power is passed through this port. This docking connection is certified to UL 1950 for use only with port replicators designed for your Gateway notebook. Helps cool internal components. Warning: Do not work for long periods with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin.
Page 14: Right
CHAPTER 2: Checking Out Your Notebook Right Component Icon USB ports Ethernet jack Modem jack IEEE 1394 port Headphone jack Microphone jack Kensington™ lock slot Ethernet Modem USB ports jack jack IEEE 1394 port Description Plug USB devices (such as a CD or DVD drive, diskette drive, flash drive, printer, scanner, camera, keyboard, or mouse) into these ports.
Page 15: Bottom
Bottom Memory bay Battery latch Speaker Hard drive Component Icon Hard drive Speakers Memory bay Battery latch Battery Battery Description The hard drive is located in this bay. For more information, see “Replacing the hard drive kit” on page Provide audio output when headphones or amplified speakers are not plugged in.
Page 16 Caution: Provide adequate space around your notebook so air vents are not obstructed. Do not use the notebook on a bed, sofa, rug, or other similar surface. Includes the Customer Care contact information. For more information, see “Gateway contact information” on page...
Page 17: Keyboard Area
Keyboard area Status indicators Component Icon Power button Keyboard Touchpad Status indicators Touchpad Description Press to turn the power on or off. You can also configure the power button for Standby/Resume mode. For more information on configuring the power button mode, see “Changing notebook power settings”...
Page 18 CHAPTER 2: Checking Out Your Notebook...
Page 19: Chapter 3: Using Your Gateway Notebook
CHAPTER 3 Using Your Gateway Notebook • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a cable or DSL modem or to a network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook •...
Page 20: Connecting The Ac Adapter
CHAPTER 3: Using Your Gateway Notebook Connecting the AC adapter You can run your notebook using an AC adapter Warning Do not attempt to or your notebook’s battery. The battery was disassemble the AC shipped to you partially charged. You should use adapter.
Page 21: Protecting From Power Source Problems
Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, “Gateway contact information” on page Protecting from power source problems During a power surge, the voltage level of...
Page 22: Connecting The Dial-Up Modem
CHAPTER 3: Using Your Gateway Notebook Connecting the dial-up modem Your notebook has a built-in 56K modem that Warning To reduce the risk of you can use to connect to a standard telephone fire, use only No. 26 line. AWG or larger telecommunications line cord.
Page 23: Connecting To A Cable Or Dsl Modem Or To A Network
Connecting to a cable or DSL modem or to a network Connecting to a cable or DSL modem or to a network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet network.
Page 24: Starting Your Notebook
CHAPTER 3: Using Your Gateway Notebook Starting your notebook Warning Do not work for long periods with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution...
Page 25: Restarting (Rebooting) Your Notebook
Restarting (rebooting) your notebook If your notebook does not respond to keyboard, Important If your notebook does touchpad, or mouse input, you may have to not turn off close programs that are not responding. If immediately, closing unresponsive programs does not restore complete the following your notebook to normal operation, you may...
Page 26: Using The Status Indicators
CHAPTER 3: Using Your Gateway Notebook Using the status indicators Status indicators inform you when a drive is Important If none of the being used or when a button has been pressed indicators are on, you that affects how the keyboard is used. The status may need to press indicators are located below the touchpad.
Page 27: Using The Keyboard
Using the keyboard Your notebook features a full-size keyboard that Tips & Tricks You can attach an functions the same as a desktop computer external keyboard to keyboard. Many of the keys have been assigned the notebook using a alternate functions, including shortcut keys for USB port.
Page 28: Key Types
CHAPTER 3: Using Your Gateway Notebook Key types The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Icon Function keys System...
Page 29: System Key Combinations
System key combinations When you press the F the same time, your notebook performs the action identified by the text or icon on the key. Press and hold F , then press this system key... key and a system key at To...
Page 30 CHAPTER 3: Using Your Gateway Notebook Press and hold F , then press this system key... To... Turn the optional Bluetooth feature on or off. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.
Page 31: Using The Ez Pad Touchpad
Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad and two Tips & Tricks For instructions on buttons. how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other touchpad settings, see “Changing the mouse or touchpad settings”...
Page 32 CHAPTER 3: Using Your Gateway Notebook To... Do this... Move the pointer on the screen. Select an object on the screen. Start a program or open a file or folder. Access a shortcut menu or find more information about an object on the screen.
Page 33: Adjusting The Volume
To... Do this... Move an object on the screen. Adjusting the volume You can use the volume control to adjust the Tips & Tricks For instructions on overall volume of your notebook. how to adjust the volume in Windows, see “Adjusting the Volume”...
Page 34: Turning Your Wireless Radio On Or Off
CHAPTER 3: Using Your Gateway Notebook Turning your wireless radio on or Your Gateway notebook may have a Warning Radio frequency factory-installed wireless networking card. wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be...
Page 35 Tips & Tricks For more information about using your notebook on a wireless network, see “Wireless Networking” in the online User Guide. Tips & Tricks For more information about using Bluetooth, click Start, All Programs, My Bluetooth Places. When the My Bluetooth Places window opens, click Help, then click...
Page 36 CHAPTER 3: Using Your Gateway Notebook...
Page 37: Chapter 4: Using Accessories
CHAPTER 4 Using Accessories • Using the memory card reader • Adding and removing a PC Card • Installing a printer or other peripheral device • Viewing the display on a projector or monitor • Ordering accessories...
Page 38: Using The Memory Card Reader
CHAPTER 4: Using Accessories Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your notebook. You can also use the memory card reader to transfer data between your notebook and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.
Page 39: Removing A Memory Card
Removing a memory card Important Do not use the remove hardware icon in the taskbar to remove the memory card. If you use the remove hardware icon, your notebook may not recognize your memory card reader until you restart your notebook.
Page 40 CHAPTER 4: Using Accessories Important If the remove hardware icon does not appear on the taskbar, click the show hidden icons button. To insert a PC Card: Push the card firmly into the PC Card slot, ■ label-side up, until the outer edge of the card is flush with the side of your notebook.
Page 41: Using An Optional Port Replicator
Using an optional port replicator Although you can attach devices directly to your notebook, a port replicator lets you make all of those connections at one time. When you travel with your notebook, you merely disconnect from the port replicator instead of unplugging all the devices.
Page 42: Connecting A Usb Printer, Scanner, Or Digital Camera
CHAPTER 4: Using Accessories Connecting a USB printer, scanner, or digital camera Your notebook has a two USB ports for Important USB devices may have connecting devices such as a diskette drive, flash special installation drive, printer, scanner, camera, keyboard, or instructions.
Page 43: Viewing The Display On A Projector Or Monitor
Viewing the display on a projector or monitor You can use your notebook for giving Important Press F +F4 to switch presentations by connecting an external between viewing the monitor or projector to your monitor (VGA) port. display on the LCD Your notebook supports simultaneous LCD and panel and viewing the display on the...
Page 44: Ordering Accessories
See page 43 additional battery. Carrying cases Gateway has large-capacity carrying cases if you need additional space for accessories or supplies. Disc drives Your notebook does not have a built-in CD or DVD drive.
Page 45 Ordering accessories Port replicators Although you can attach devices directly to your notebook, a port replicator lets you make all of those connections at one time. When you travel with your notebook, you merely disconnect from the port replicator instead of unplugging all the devices.
Page 46 CHAPTER 4: Using Accessories...
Page 47: Chapter 5: Managing Power
CHAPTER 5 Managing Power • Monitoring the battery charge • Recharging the battery • Recalibrating the battery • Extending battery life • Changing notebook power settings...
Page 48: Monitoring The Battery Charge
CHAPTER 5: Managing Power Monitoring the battery charge Your new Gateway notebook is designed to Important If the power cord or provide an exceptional balance of performance battery icon does not and portability. Your notebook uses the latest appear on the taskbar,...
Page 49: Changing Batteries
Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device may present a fire or chemical burn hazard if mishandled.
Page 50: Recalibrating The Battery
Important If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, “Gateway contact information” on page 3...
Page 51: Extending Battery Life
Notebook” on page Click the Power Schemes tab. Click the arrow button to open the Power Schemes list, then click Portable/Laptop. Click the Alarms tab. Click to select the Low battery alarm and Critical battery alarm check boxes. Dim the display as low as is comfortable.
Page 52: Using Alternate Power Sources
CHAPTER 5: Managing Power Using alternate power sources To extend battery life, use alternate power sources whenever possible. Changing power modes You can use the following power modes to lengthen the life of your notebook’s battery: If traveling internationally, take electrical ■...
Page 53: Changing Notebook Power Settings
Using power saving modes Always save your work before using Standby mode. In Standby mode, your notebook reduces or turns off the power to most devices except memory. However, the information in memory is not saved to the hard drive. If power is interrupted, the information is lost.
Page 54: Changing The Power Scheme
CHAPTER 5: Managing Power Changing the power scheme Power schemes (groups of power settings) let you Help and Support change power saving options such as when the For more information display or hard drive is automatically turned off. about changing the You can select one of the defined power power scheme, click Start, then click Help...
Page 55 Changing notebook power settings To change the power scheme: Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Performance and Maintenance. Click/Double-click the Power Options icon. The Power Options Properties dialog box opens.
Page 56: Changing Alarm Options
CHAPTER 5: Managing Power Changing alarm options Alarms can alert you when the battery charge is Help and Support low. For more information about changing the alarm options, click Start, then click Help and Support. Type the keyword alarm options in the Search box, then click the arrow.
Page 57: Changing Advanced Settings
Changing advanced settings Advanced power settings let you assign different Help and Support power saving modes to the power button and For more information Standby system key. You can also select which about changing the power saving mode is activated when you close power management settings, click Start, the LCD panel.
Page 58: Activating And Using Hibernate Mode
CHAPTER 5: Managing Power Activating and using Hibernate mode Hibernate (also called save to disk) writes all Help and Support current memory (RAM) information to the hard For more information drive, then turns your notebook completely off. about using Hibernate The next time you turn on your notebook, it mode, click Start, then click Help and...
Page 59 Changing notebook power settings in the Power Options Properties dialog box and in the Shut Down Windows dialog box. To use Hibernate mode: As an automatic power savings mode: ■ Open the Power Options Properties dialog box, then click the Power Schemes tab. Click the arrow button to open a System hibernates list, then click the time you want to use.
Page 60 CHAPTER 5: Managing Power...
Page 61: Chapter 6: Traveling With Your Notebook
CHAPTER 6 Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips...
Page 62: Packing Your Notebook
CHAPTER 6: Traveling with Your Notebook Packing your notebook Traveling by air Dial-up modem Remove all peripheral devices and cables. ■ Remember to pack those you will need while traveling. Pack your notebook securely into a ■ briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food.
Page 63: Radio Frequency Wireless Connections
Radio frequency wireless connections Radio frequency wireless connections Take a telephone line tester to check for ■ unsafe lines, especially if you are traveling internationally. Take remote access information with you ■ so you can connect to your ISP while outside of your usual calling area.
Page 64: Files
CHAPTER 6: Traveling with Your Notebook Files Security Copy your working files from your desktop ■ computer to your notebook before you travel. If you need to access your desktop ■ computer files from your notebook while traveling, set up your desktop computer for remote access.
Page 65: Power
If you forget your password, you must return your notebook to Gateway for service. Power Additional tips Use a startup password to restrict access to ■ your notebook. The startup password is set using the BIOS utility.
Page 66 CHAPTER 6: Traveling with Your Notebook Carry proof of ownership or a merchandise ■ passport when traveling internationally. Consult your insurance company and ■ credit card company to learn about emergency travel assistance if your notebook is lost or damaged. Take an external optical drive and your ■...
Page 67: Chapter 7: Maintaining Your Notebook
CHAPTER 7 Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Cleaning CDs or DVDs...
Page 68: Caring For Your Notebook
CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: Be careful not to bump or drop your ■ notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight.
Page 69: Cleaning Your Notebook
Cleaning your notebook Keeping your notebook clean and the vents free from dust helps keep your notebook performing at its best. You may want to gather these items and put together a notebook cleaning kit: Cleaning the exterior Always turn off your notebook and other Warning When you shut down peripherals before cleaning any components.
Page 70: Cleaning The Keyboard
CHAPTER 7: Maintaining Your Notebook Cleaning the keyboard You should clean the keyboard occasionally by using an aerosol can of air with a narrow, straw-like extension to remove dust and lint trapped under the keys. If you spill liquid on the keyboard, turn off your notebook and turn the notebook upside down.
Page 71: Chapter 8: Upgrading Your Notebook
CHAPTER 8 Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit...
Page 72: Preventing Static Electricity Discharge
CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge The components inside your notebook are Warning To avoid exposure to extremely sensitive to static electricity, also dangerous electrical known as electrostatic discharge (ESD). voltages and moving parts, turn off your Before installing or replacing components, notebook, unplug the power cord, modem...
Page 73: Adding Or Replacing Memory Modules
Your notebook uses memory modules called Important Use only memory SO-DIMMs (Small Outline Dual Inline Memory modules designed for Modules). The modules are available in various your Gateway capacities and any module can be placed in any notebook. slot. Tools Required...
Page 74 CHAPTER 8: Upgrading Your Notebook Loosen the captive memory bay cover screw (this screw cannot be removed). Screw Gently press outward on the clip at each end of the memory module until the module tilts upward. Clip Clip...
Page 75 Important Use only memory modules designed for your Gateway notebook. Adding or replacing memory modules Pull the memory module out of the slot. Hold the replacement module at a 30-degree angle and slide it into the empty memory slot. This module is keyed so it can only be inserted in one direction.
Page 76: Replacing The Hard Drive Kit
Drivers and Applications Recovery disc. Hard drive Important If your hard drive has failed, Gateway will send a replacement hard drive already loaded with your operating system, drivers, and applications. Contact Gateway Customer...
Page 77 Turn your notebook over so the bottom is facing up, then remove the battery. For more information, see batteries” on page Remove the two hard drive bay cover screws. Screw Screw Slide the hard drive bay cover, then remove it. The hard drive is attached to the back of the cover.
Page 78 CHAPTER 8: Upgrading Your Notebook Remove the metal shield covering the old drive. Insert the new drive label side up onto the cover so the screw holes line up. Replace the metal shield. Replace the screws that secure the cover to the drive.
Page 79: Chapter 9 Troubleshooting
CHAPTER 9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support...
Page 80: Safety Guidelines
CHAPTER 9: Troubleshooting Safety guidelines While troubleshooting your notebook, follow Warning Do not try to these safety guidelines: troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician.
Page 81: Troubleshooting
If an error message appears on the screen, ■ write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. If you added or removed peripheral ■ devices, review the installation procedures you performed and make sure that you followed each instruction.
Page 82: Display
CHAPTER 9: Troubleshooting Display The screen is too dark Adjust the brightness using the system keys. Tips & Tricks For more information about adjusting the The screen resolution is not correct brightness, see “System key combinations” on page To check IRQ usage: Click Start, then click Control Panel.
Page 83 This condition is normal and inherent in the TFT technology used in active-matrix LCD screens. Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.
Page 84: External Dvd Drives
CHAPTER 9: Troubleshooting External DVD drives Your notebook does not recognize a disc An audio CD does not produce sound Tips & Tricks For more information about using your volume control, see “Adjusting the volume” on page The disc may not be seated correctly in the ■...
Page 85 Shut down and restart your notebook. Reinstall the audio device drivers. For more ■ information, see “Gateway Web site” in the online User Guide. Make sure that the label or side you want ■ to play is facing up, then try again.
Page 86: File Management
CHAPTER 9: Troubleshooting File management A file was accidentally deleted Caution If a file was deleted while holding down the S key, or if the HIFT Recycle Bin has been emptied, the file cannot be restored. Help and Support For more information about restoring deleted files, click Start, then click Help...
Page 87: Internet
The hard drive cannot be accessed, or you see a “General failure reading drive C” error message Tips & Tricks For more information about removing your hard drive, see “Replacing the hard drive kit” on page You see a “Non-system disk” , “NTLDR is missing”...
Page 88: Keyboard
CHAPTER 9: Troubleshooting Double-check the URL or try a different URL. If the error message still appears, disconnect from the ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties.
Page 89: Media Center
Media Center To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. The Media Center video display looks bad on your TV Try a keyboard that you know works to ■...
Page 90 VGA port. Quality of video cables—Poor ■ quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from the Gateway Accessory Store.
Page 91 1024 × 768 for computer monitors and 800 × 600 for the Gateway 42inch Plasma TV. Many TVs cannot display this high of a resolution and may shift, scramble, or scroll the picture. For a...
Page 92 VGA display device and automatically changes the display settings for the type of display device you are using. For more information, review the FAQ topic at www.gateway.com. Adjust the display device brightness, ■ contrast, hue, and saturation. For more information review the FAQ topic at www.gateway.com.
Page 93: Memory
You want to know whether you can burn videos that were recorded with your Media Center computer to a DVD You want to know whether you can play recorded videos on other computers You want to know whether you can play recorded videos on your home DVD player Memory You see a “Memory error”...
Page 94: Memory Card Reader
CHAPTER 9: Troubleshooting Memory card reader Drive letter for the memory card slot does not appear in the My Computer window Modem (cable or DSL) The modem does not connect Tips & Tricks For the location of your network jack, see “Right”...
Page 95 To check the dialing properties: Click Start, then click Control Panel. The Control Panel window opens. If your Control Panel is in Category View, click Printers and Other Hardware. Click/Double-click the Phone and Modem Options icon, then click the Dialing Rules tab. Click the location from which you are dialing, then click Edit.
Page 96 CHAPTER 9: Troubleshooting You cannot connect to the Internet Your 56K modem does not connect at 56K Current FCC regulations restrict actual data transfer rates over public telephone lines to 53K. Other factors, such as line noise, telephone service provider equipment, or ISP limitations, may lower the speed even further.
Page 97 Help and Support For more information about modem troubleshooting, click Start, then click Help and Support. Type the keyword modem troubleshooting in the Search box, then click the arrow. If the modem shares the telephone line ■ with another device, make sure that the telephone line is not in use (for example, someone is on the telephone, or another modem is in use).
Page 98: Mouse
CHAPTER 9: Troubleshooting The modem is noisy when it dials and connects When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols.
Page 99: Networks (Wired)
The external mouse works erratically Networks (wired) You cannot see the other computers on your Help and Support wired Ethernet network For more information about network troubleshooting, click Start, then click Help and Support. Type the keyword network troubleshooting in the Search box, then click the arrow.
Page 100 CHAPTER 9: Troubleshooting Your wired Ethernet network is running slower than you expect You cannot connect to your company network Every network is unique. Contact your company computer department or network administrator for help. Internet Explorer is unable to access the Internet You cannot connect to your home network Caution...
Page 101: Networks (Wireless)
Networks (wireless) You turned wireless networking on, but it takes a while to connect Your connection on the network seems Important Note any antenna intermittent or your wireless network is placement constraints running slower than you expect in the access point user guide because the speed of a wireless network is related to...
Page 102 CHAPTER 9: Troubleshooting You are in a wireless network, you can see the network, but cannot communicate, send files, print, or get to the Web You are in a wireless network, but no available networks are listed in the Windows XP Wireless Networking utility Your wireless network is listed as a preferred network, but it has an “x”...
Page 103 Internet Explorer is unable to access the Internet You cannot see other computers on your network You cannot connect to your network Caution If your notebook was a member of a domain before you join a workgroup, it is disjoined from the domain and your computer account disabled.
Page 104: Passwords
The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your...
Page 105: Printer
Your notebook is not working on battery power Tips & Tricks For instructions on inserting your battery, “Changing batteries” on page Tips & Tricks For instructions on recalibrating your battery, see “Recalibrating the battery” on page Printer The printer will not turn on Help and Support For more information...
Page 106 CHAPTER 9: Troubleshooting You see a “Printer queue is full” error message Check the port and cable for bent or ■ broken pins. If the printer you want to print to is not the ■ default printer, make sure that you have selected it in the printer setup.
Page 107: Sound
You see a “Printer is out of paper” error message After adding paper, make sure that the printer is online. Most printers have an online/offline button that you need to press after adding paper. Sound You are not getting sound from the built-in Tips &...
Page 108: Touchpad
CHAPTER 9: Troubleshooting Touchpad Touchpad is not working The notebook is not responding when you click or tap on the touchpad The pointer moves unexpectedly Video The projector or external monitor is not working Make sure the touchpad is turned on. For ■...
Page 109: Telephone Support
If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources. If you have “how to” questions about using ■...
Page 110: Telephone Numbers
CHAPTER 9: Troubleshooting Telephone numbers Gateway offers a wide range of customer service, customer care, and information services. Automated troubleshooting system Service description Use an automated menu system and your telephone keypad to find answers to common problems. Telephone numbers...
Page 111: Self-Help
Search box, then click the arrow. Tutoring Answers by Gateway service that provides answers to all of your “How do I” questions on Gateway computers. For more information, go to www.gateway.com/answers. Service description Get support for your...
Page 112: Training
CHAPTER 9: Troubleshooting Training Gateway provides the following computer-based training: Resource Service description Gateway A variety of courses Learning and tutorials are Libraries available on CD. Select from several easy-to-use learning libraries. Online More than Training 450 online courses from Learn...
Page 113: Appendix A: Safety, Regulatory, And Legal Information
APPENDIX A Safety, Regulatory, and Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices...
Page 114: Important Safety Information
APPENDIX A: Safety, Regulatory, and Legal Information Important safety information Your Gateway notebook is designed and tested Warning Always follow these to meet the latest standards for safety of instructions to help information technology equipment. However, to guard against ensure safe use of this notebook, it is important...
Page 115 safety feature. If you are unable to insert the plug into an outlet, contact an electrician to install the appropriate outlet. If you use an extension cord with this ■ notebook, make sure that the total ampere rating on the products plugged into the extension cord does not exceed the extension cord ampere rating.
Page 116: Regulatory Compliance Statements
APPENDIX A: Safety, Regulatory, and Legal Information Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements Wireless guidance Low power, Radio transmitting type devices Warning Radio frequency (radio frequency (RF) wireless communication wireless...
Page 117 Gateway believes these wireless device. devices are safe for use. Regardless of the power levels, care should be taken to minimize human Warning contact during normal operation.
Page 118: United States Of America
APPENDIX A: Safety, Regulatory, and Legal Information Caution Only use drivers approved for the country in which the device will be used. See the Gateway System Restoration Kit, or contact Gateway Customer Care for additional information. Important Every country has...
Page 119 The FCC has set a general guideline of 8 inches Caution In order to comply with (20 cm) separation between the device and the FCC requirements this body, for use of a wireless device near the body transmitter must not (this does not include extremities).
Page 120 Responsible party: Caution Changes or Gateway Companies, Inc. modifications not expressly approved by 610 Gateway Drive, North Sioux City, SD 57049 Gateway could void (605) 232-2000 Fax: (605) 232-2023 the FCC compliance and negate your authority to operate Product: W230UI1 the notebook.
Page 121 Regulatory compliance statements Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems) Your modem complies with Part 68 of the Code of Federal Regulations (CFR 47) rules. On the computer or modem card is a label that contains the FCC registration number and Ringer Equivalence Number (REN) for this device.
Page 122: Canada
APPENDIX A: Safety, Regulatory, and Legal Information When programming or making test calls to emergency numbers: The United States Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device to send any message via a telephone fax machine unless such message clearly contains, in a margin at the top or bottom of each transmitted page or on the first page of the...
Page 123 (20 cm) from the body when wireless devices are to use it. Contact Gateway for service. on. The power output of the wireless device (or devices), which may be embedded in your notebook, is well below the RF exposure limits as...
Page 124: Japan
APPENDIX A: Safety, Regulatory, and Legal Information single-line individual service may be extended by means of a certified connector assembly. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier.
Page 125: Laser Safety Statement
Japanese Modem Notice Laser safety statement All Gateway systems equipped with CD and DVD Use of controls or drives comply with the appropriate safety adjustments or standards, including IEC 825. The laser devices in performance of these components are classified as “Class 1 Laser...
Page 126 In some cases, your “end of life” product ■ may be “traded in” for credit towards the purchase of new Gateway equipment. Call Gateway to see if this program is available in your area. If you need further assistance in recycling, ■...
Page 127: Notices
For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
Page 128 Trademark Acknowledgments Gateway and the Black-and-White Spot Design are trademarks or registered trademarks of Gateway, Inc. in the U.S. and other countries. SpotShop, Spotshop.com, and Your:)Ware are trademarks of Gateway, Inc. Intel, Intel Inside logo, and Pentium are registered trademarks and MMX is a trademark of Intel Corporation.
Page 129: Index
Index AC adapter connecting connector international adapters accessories purchasing safety precautions acoustic handset coupler alarms application key arrow keys audio adjusting volume headphone jack microphone jack muting troubleshooting volume down button volume up button audio CD cleaning automobile power adapter battery alternate power sources changing...
Page 130 USB port digital video camera connecting IEEE 1394 port directional keys display properties switching troubleshooting docking port double-clicking dragging drives hard drive replacing hard drive troubleshooting DSL modem cleaning troubleshooting DVD drive www.gateway.com...
Page 131 (ESD) EmPower power adapter Ethernet connecting jack external DVD drive purchasing external monitor EZ Pad touchpad See touchpad faxes troubleshooting files opening transferring troubleshooting Firewire port Fn key folders opening function keys Gateway model number serial number...
Page 132 LCD/CRT system key line protector line tester lock cable Kensington cable maintenance cleaning Media Center troubleshooting memory www.gateway.com installing purchasing removing replacing troubleshooting memory card reader locating memory cards supported using microphone jack Microsoft Certificate of Authenticity...
Page 133 Num Lock status indicator system key numeric keypad status indicator using opening files folders programs shortcut menu password PC Card adding eject button inserting...
Page 134 Caps Lock drive activity hard drive location numeric keypad Pad Lock power toggle on or off troubleshooting surge protector Suspend system identification label system keys combinations locating www.gateway.com...
Page 135 Gateway Learning Libraries Learn With Gateway travel tips troubleshooting audio automated system device installation display DVD drive faxes files general guidelines...
Page 136 Index video camera connecting volume adjusting adjusting modem controls muting system keys troubleshooting waking up notebook Windows Product Key Code wired Ethernet troubleshooting wireless Ethernet using while traveling wireless network button turning off turning on www.gateway.com...
Page 138 MAN CYCLOPS REF GDE XP R2 8/07...

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Gateway 200ARC Reference Manual

Chapter 1: About this Reference

Chapter 2: Checking out Your Notebook

Chapter 3: Using Your Gateway Notebook

Chapter 4: Using Accessories

Chapter 5: Managing Power

Chapter 6: Traveling with Your Notebook

Chapter 7: Maintaining Your Notebook

Chapter 8: Upgrading Your Notebook

CHAPTER 9 Troubleshooting

Appendix A: Safety, Regulatory, and Legal Information

Index

Quick Links

Troubleshooting

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Summary of Contents for Gateway 200ARC

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Table of Contents