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Gateway 4535GZ Reference Manual

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Summary of Contents for Gateway 4535GZ

  • Page 1 NOTEBOOK REFERENCEGUIDE ®...

  • Page 3: Table Of Contents

    Accessing your online User Guide ......2 Gateway contact information ......2 Gateway model and serial number .
  • Page 4 System key combinations ......26 Using the EZ Pad touchpad ......28 Using the optional multimedia panel .
  • Page 5 Adding or replacing memory modules ....95 Replacing the hard drive kit ......100 www.gateway.com...
  • Page 6 Telephone support ........128 Before calling Gateway Customer Care ... . . 128 Appendix A: Legal Information .

  • Page 7: Chapter 1: About This Reference

    CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...

  • Page 8: About This Guide

    About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive.

  • Page 9: Gateway Model And Serial Number

    Gateway model and serial number The label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone:...
  • Page 10 CHAPTER 1: About This Reference...

  • Page 11: Chapter 2: Checking Out Your Notebook

    Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area • LCD panel CHAPTER2...

  • Page 12: Front

    CHAPTER 2: Checking Out Your Notebook Front Battery charge indicator Speaker Component Icon LCD panel release latch Speakers Battery charge indicator Power indicator Microphone jack Headphone jack LCD panel release latch Headphone jack Microphone jack Power indicator Description Slide to open the LCD panel. Provide audio output when headphones or amplified speakers are not plugged in.

  • Page 13: Left

    Kensington™ lock slot S-Video out jack (optional) Ventilation fan CD or DVD drive www.gateway.com Ventilation fan CD or DVD drive Description Secure your notebook to an object by connecting a Kensington cable lock to this slot. Plug an S-Video device, such as a television, into this optional jack.

  • Page 14: Right

    CHAPTER 2: Checking Out Your Notebook Right Important Port or jack location may vary by notebook model. PC Card or Express Card slot Component Icon USB ports PC Card or Express Card slot IEEE 1394 port (optional) Memory card reader Ethernet jack Modem jack USB ports...

  • Page 15: Back

    Back Power connector Component Icon Power connector Monitor port www.gateway.com Monitor port Description Plug the AC adapter cable into this connector. Plug an analog VGA monitor or projector into this port. For more information, see display on a projector or monitor” on page...

  • Page 16: Bottom

    “Replacing the hard drive kit” on page 100. Includes the Customer Care contact information. For more information, see “Gateway contact information” on page Memory modules are located in this bay. For more information, see “Adding or replacing memory modules” on page Slide to release the battery.

  • Page 17: Keyboard Area

    (optional) Power button Microphone (optional) Touchpad Status indicators www.gateway.com Status indicators Touchpad Description Provides all the features of a full-sized, computer keyboard. For more information, see keyboard” on page Use to control playback of CDs and DVDs. The panel includes volume control buttons.

  • Page 18: Lcd Panel

    CHAPTER 2: Checking Out Your Notebook LCD panel Component Icon Webcam (optional) Webcam Description Use to let others see who they are communicating with when making VoIP calls. The Webcam status indicator turns on when the Webcam is turned on. For more information, see “Using the optional webcam”...

  • Page 19: Chapter 3: Setting Up And Getting Started

    Setting Up and Getting Started • Working safely and comfortably • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a broadband modem or network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook •...

  • Page 20: Working Safely And Comfortably

    Notebook operating temperatures can become quite high, increasing the risk of burns to your legs. Instead, use a laptop desk to protect your legs. • Do not use the notebook on any soft, conforming surface, such as your lap, a blanket, carpet, or a sofa.

  • Page 21: Setting Up Your Computer Desk And Chair

    Avoiding discomfort and injury from repetitive strain • Vary your activities to avoid excessive repetition. • Take breaks to change your position, stretch your muscles, and relieve your eyes. • Find ways to break up the work day, and schedule a variety of tasks. www.gateway.com...

  • Page 22: Connecting The Ac Adapter

    Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged.
  • Page 23 AC power until the battery charge indicator turns blue. Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see page “Front” on page 6 for the “Gateway contact information”...

  • Page 24: Protecting From Power Source Problems

    CHAPTER 3: Setting Up and Getting Started Protecting from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to levels far above normal levels and cause data loss or system damage. Protect your notebook and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your notebook.

  • Page 25: Connecting To A Broadband Modem Or Network

    Insert one end of the network cable into the network jack Insert the other end of the network cable into a cable modem, DSL modem, or Ethernet network jack. www.gateway.com Important The modem will not work with digital or PBX telephone lines. on your notebook.

  • Page 26: Starting Your Notebook

    CHAPTER 3: Setting Up and Getting Started Starting your notebook Warning Do not work with the notebook resting on your lap. If the air vents are blocked, the notebook may become hot enough to harm your skin. Caution Provide adequate space around your notebook so air vents are not obstructed.

  • Page 27: Waking Up Your Notebook

    -OR- Press F You can change the Sleep mode from the standard Sleep mode (default) to Hybrid Sleep. For more information about Sleep mode, see modes” on page www.gateway.com (Start), then click +F3. (Start). From that “Changing power modes” on (power).

  • Page 28: Restarting (Rebooting) Your Notebook

    CHAPTER 3: Setting Up and Getting Started To put your notebook into hibernation: • Click click Hibernate. The notebook saves your session and shuts down to save power. To turn off your notebook: • Click click Shut Down. The notebook turns off. Windows to turn off your notebook, press and hold the power button for about five seconds, then release it.

  • Page 29: Using The Status Indicators

    The status indicators are located below the touchpad. Wireless network Indicator Wireless network Caps lock Num lock Disc drive Hard drive www.gateway.com Hard drive Caps lock Disc drive Num lock Icon Description LED on - Optional wireless IEEE ■ 802.11 radio is turned on.

  • Page 30: Using The Keyboard

    CHAPTER 3: Setting Up and Getting Started Using the keyboard Your notebook features a full-size keyboard that functions the same as a desktop computer keyboard. Many of the keys have been assigned alternate functions, including shortcut keys for Windows, function keys for specific system operations, and the Num Lock keys for the numeric keypad.
  • Page 31 Key type Icon System keys Navigation keys Windows key Application key Arrow keys Description Press these colored keys in combination with the F key to perform specific actions. For more information, see “System key combinations” on page Press these keys to move the cursor...

  • Page 32: System Key Combinations

    CHAPTER 3: Setting Up and Getting Started System key combinations When you press the F your notebook performs the action identified by the text or icon on the key. Press and hold , then press this system key... key and a system key at the same time, To...
  • Page 33 Press and hold To... , then press this system key... Increase the LCD panel brightness above the normal brightest setting. Use this feature in bright lighting situations, such as outside in bright sunlight. Press a second time to decrease the brightness below the normal lowest brightness setting.

  • Page 34: Using The Ez Pad Touchpad

    CHAPTER 3: Setting Up and Getting Started Press and hold , then press this system key... Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Left button To... Decrease volume. For more information, see “Adjusting the volume”...
  • Page 35 “Changing the mouse, touchpad, or pointing device settings” in your online User Guide. To... Do this... Move the pointer on the screen. www.gateway.com Move your finger around on the touchpad. If you run out of space and need to move the pointer...
  • Page 36 CHAPTER 3: Setting Up and Getting Started To... Do this... Select an object on the screen. Start a program or open a file or folder. Access a shortcut menu or find more information about an object on the screen. Move an object on the screen.

  • Page 37: Using The Optional Multimedia Panel

    Mute the sound. Press again to restore the sound. For more information, see — Decrease volume. For more information, see volume” on page Increase volume. For more information, see volume” on page www.gateway.com Skip ahead Mute sound Stop Volume down Skip back “Adjusting the volume” on page Volume up “Adjusting the...

  • Page 38: Using The Optional Webcam

    CHAPTER 3: Setting Up and Getting Started Using the optional webcam You can use the optional webcam with many of the available Internet chat programs to add video and audio to your chat session. In addition, by using the software included with the webcam, you can take pictures or create video clips.
  • Page 39 To use the webcam: Click (Start), All Programs, Camera Assistant Software, then click Camera Assistant Software. The Camera Assistant Toolbar opens. -OR- Right-click (Camera assistant software) on the taskbar, then click Show Toolbar. The Camera Assistant Toolbar opens. Button...
  • Page 40 CHAPTER 3: Setting Up and Getting Started Click Click one of the following: Button Snapshot Video recording Audio recording Functions Resolution Mute Effects (Start camera). The Camera Assistant opens. Icon Description Take a picture of what is currently in the preview screen.

  • Page 41: Adjusting The Brightness

    Center window opens. Slide the Brightness control to the desired screen brightness. “Using the Windows Mobility Center” in your online User Guide. www.gateway.com For more information about using the webcam, click For more information about using the webcam while using an...

  • Page 42: Adjusting The Volume

    CHAPTER 3: Setting Up and Getting Started Adjusting the volume You can use the volume control to adjust the overall volume of your notebook. To adjust the overall volume level using hardware controls: • If you are using external speakers, turn the knob on the front of the speakers.
  • Page 43 To mute the volume, click click it again. To adjust device volume levels, click Mixer. The Volume Mixer dialog box opens, where you can click and drag sliders for individual devices. Adjust the Windows Sounds slider to change system sounds volume independently of general volume (such as the volume used for music and game sounds).

  • Page 44: Turning Your Wireless Radio On Or Off

    CHAPTER 3: Setting Up and Getting Started Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.

  • Page 45: Bluetooth Radio

    For more information about using your notebook on a Bluetooth Personal Area Network, see “Bluetooth Networking” in your online User Guide Help For more information about Bluetooth, click Start, then click Help and Support. Type the keyword Bluetooth in the Search Help box, then press NTER www.gateway.com + F6.
  • Page 46 CHAPTER 3: Setting Up and Getting Started...

  • Page 47: Chapter 4: Using Drives And Accessories

    Using Drives and Accessories • Using the CD or DVD drive • Using the memory card reader • Adding and removing a PC Card or Express Card • Installing a printer or other peripheral device • Viewing the display on a projector or monitor •...

  • Page 48: Using The Cd Or Dvd Drive

    You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo...

  • Page 49: Using A Cd Or Dvd Drive

    Your notebook must be turned on to remove CDs and DVDs using this method. If you do not want to turn on your notebook, manually eject the disc by inserting an opened paper clip into the manual eject hole. www.gateway.com Manual eject hole Eject button...

  • Page 50: Using The Memory Card Reader

    CHAPTER 4: Using Drives and Accessories Using the memory card reader You can use memory cards to transfer pictures from a digital camera to your notebook. You can also use the memory card reader to transfer data between your notebook and a device that uses memory cards, such as a PDA, MP3 player, or cellular telephone.

  • Page 51: Using A Memory Card

    If your notebook has an eject button, it uses Type II PC Cards. If your notebook does not have an eject button, it uses Type 54 Express Cards. www.gateway.com (Start), then click Computer. icon in the taskbar to remove the...
  • Page 52 CHAPTER 4: Using Drives and Accessories To insert a PC Card or Express Card: • Push the card firmly into the slot, label-side up, until the outer edge of the card is flush with the side of your notebook. card. Keep the dummy card in a safe place and reinsert it when you remove the Express Card.
  • Page 53 Eject the PC Card by pressing the eject button again. To remove an Express Card: Turn off your notebook, then go to step 5. -OR- Double-click the remove hardware taskbar. The Safely Remove Hardware dialog box opens. Important If the remove hardware icon does not appear on the taskbar, click the show hidden icons Click the Express Card name, then click Stop.

  • Page 54: Installing A Printer Or Other Peripheral Device

    CHAPTER 4: Using Drives and Accessories Installing a printer or other peripheral device Your notebook may have one or more of the following ports: IEEE 1394 (also known as Firewire Bus (USB), and S-Video (TV out). You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your notebook.

  • Page 55: Connecting An Ieee 1394 Device

    Important For more information about using the IEEE 1394 port on your device, see your device’s documentation. To connect your IEEE 1394 device to your notebook: Connect one end of the IEEE 1394 cable to your IEEE 1394 device. www.gateway.com...

  • Page 56: Viewing The Display On A Projector Or Monitor

    CHAPTER 4: Using Drives and Accessories Connect the other end of the cable to the IEEE 1394 port DVD” in your online User Guide. Viewing the display on a projector or monitor You can use your notebook for giving presentations by connecting an external monitor or projector to your monitor (VGA) port.

  • Page 57: Adjusting The Display Properties

    If the image on the projector or monitor does not appear correctly, or if you want to use the display as an extension of your notebook desktop, you should adjust the display properties. www.gateway.com on your notebook. +F4 to switch between viewing the display on Important...
  • Page 58 CHAPTER 4: Using Drives and Accessories To adjust the display properties on a projector or monitor: Click Windows Mobility Center. The Windows Mobility Center window opens. “Using the Windows Mobility Center” in your online User Guide. Click Settings dialog box opens. Click monitor 2.

  • Page 59: Using The Projector Or Monitor For A Presentation

    Click Turn on to turn on the presentation settings. When you are finished giving the presentation, click Turn off to return to your standard notebook settings. www.gateway.com (Start), All Programs, Accessories For more information about the Windows Mobility Center, see (Change presentation settings).

  • Page 60: Viewing The Display On A Television

    CHAPTER 4: Using Drives and Accessories Viewing the display on a television The optional S-Video out jack on your notebook lets you view your notebook display on a television screen using a standard S-Video cable. Important To turn on external video by default, connect the television (or other external video device) before starting your notebook.

  • Page 61: Adjusting The Television Display Settings

    Click Advanced Settings. the remaining steps may vary. Click Intel Graphics Media Accelerator Driver for Mobile. Click Graphics Properties. www.gateway.com (Start), All Programs, Accessories For more information about the Windows Mobility Center, see (Change display settings). The Display Important Depending on the graphic processor installed in your notebook,...

  • Page 62: Ordering Accessories

    61 for more information about using an additional battery. Carrying cases Gateway has large-capacity carrying cases if you need additional space for accessories or supplies. Hard drives If you want to increase your internal storage space, try replacing your existing hard drive with a larger drive. See “Replacing the hard drive kit”...
  • Page 63 Printers You can attach almost any type of printer to your notebook. The most common types are inkjet and laser printers, which print in color or black and white. Inkjet printers and cartridges are relatively inexpensive, but they are slower than laser printers. Using an inkjet color printer, you can print pictures, banners, and greeting cards, as well as documents.
  • Page 64 CHAPTER 4: Using Drives and Accessories...

  • Page 65: Chapter5 Managing Power

    CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery • Changing the battery • Recalibrating the battery • Extending battery life • Changing notebook power settings...

  • Page 66: Monitoring The Battery Charge

    Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. This design...

  • Page 67: Changing The Battery

    Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The battery used in this device may present a fire or chemical burn hazard if mishandled.

  • Page 68: Recalibrating The Battery

    Important If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see information” on page...

  • Page 69: Extending Battery Life

    Use the notebook touchpad instead of an external mouse. • Decrease or mute speaker volume. • Turn off all scheduled tasks. • Turn off auto-save features in Microsoft Office and other applications. www.gateway.com For more information about using power plans, see “Changing...

  • Page 70: Using Alternate Power Sources

    • Copy programs from CDs or DVDs to the hard drive so you do not use battery power by running optical drives. • Use the CD or DVD drive only when necessary. This drive uses a large amount of power. •...

  • Page 71: Using Power Saving Modes

    • Hybrid Sleep - while your notebook is in Hybrid Sleep mode, it switches to a low power state where devices, such as the display and drives, turn off similar to Sleep mode. The notebook also writes all current memory (RAM) information to the hard drive similar to Hibernate mode.

  • Page 72: Changing Notebook Power Settings

    Changing notebook power settings You can change the function of your notebook’s power button, Sleep system key, and power-saving timers by changing power settings on your notebook. You can customize power settings from the Windows Mobility Center by selecting power plans and adjusting advanced power settings.

  • Page 73: Changing Advanced Settings

    LCD panel. To change advanced power management settings: Click Windows Mobility Center. The Windows Mobility Center window opens. www.gateway.com (Change power settings). The Select a power Help For more information about changing the power plan, click Start, NTER (Start), All Programs, Accessories...
  • Page 74 Click plan window opens. Click a setting on the left side of the screen that you want to change. The top three settings are not tied to a power plan. The bottom three settings modify the currently selected power plan. settings, click Start, then click Help and Support.

  • Page 75: Chapter 6: Traveling With Your Notebook

    Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips CHAPTER6...

  • Page 76: Packing Your Notebook

    CHAPTER 6: Traveling with Your Notebook Packing your notebook • Remove all discs, PC Cards or Express Cards, peripheral devices, and cables. Remember to pack those you will need while traveling. • Pack your notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food.

  • Page 77: Radio Frequency Wireless Connections

    Contact your network administrator for more information about remote access. • Take extra recordable media for transferring files between computers and backing up files. www.gateway.com for general wireless regulatory For more information about turning your wireless device on or off,...

  • Page 78: Security

    The password feature is very secure, with no easy way to recover a forgotten password. If you forget your password, you must return your notebook to Gateway for service. To create a startup password: Restart your notebook. As soon as you see a startup screen, press F2.

  • Page 79: Power

    • If your notebook has been exposed to cold temperatures, let it warm to room temperature before turning it on. • Carry proof of ownership or a merchandise passport when traveling internationally. www.gateway.com NTER NTER “Managing Power”...
  • Page 80 Take your recovery discs in case you need to install an additional driver or software. Gateway Recovery Center. For more information, see software and device driver recovery” on page You can create a Drivers and Applications Recovery disc using the...

  • Page 81: Chapter 7: Maintaining Your Notebook

    Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery • Cleaning CDs or DVDs • Recovering your system CHAPTER7...

  • Page 82: Caring For Your Notebook

    CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: • Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. •...

  • Page 83: Cleaning The Exterior

    Use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth. www.gateway.com...

  • Page 84: Maintaining The Battery

    CHAPTER 7: Maintaining Your Notebook Maintaining the battery The life span of a notebook battery is about 1.5 to 3 years, under normal conditions. As the battery begins to die, you will have to recharge the battery more frequently because it cannot hold a full charge.

  • Page 85: Cleaning Cds Or Dvds

    Problem solving may also involve re-installing some or all of the notebook’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. Caution To prepare your notebook for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible.

  • Page 86: Recovering Pre-Installed Software And Drivers

    You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. “Recovering pre-installed software and 80. For instructions on reinstalling “Using Microsoft System Restore” on “Recovering...
  • Page 87 To create discs for recovering pre-installed software and drivers: Click (Start), All Programs, Gateway Recovery Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens.
  • Page 88 CHAPTER 7: Maintaining Your Notebook Insert a blank, recordable disc into the recordable disc drive, then click Next. If an AutoPlay dialog box opens, click the x in the upper-right corner to close it. A dialog box opens that tells you the number of blank discs you need to create a full set of recovery discs.
  • Page 89 Important If you have recently reinstalled Windows or installed a new hard drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, see “Recovering pre-installed software and drivers using recovery discs”...
  • Page 90 CHAPTER 7: Maintaining Your Notebook To recover device drivers that were pre-installed, click Hardware, then click Device driver recovery. Click the software or driver you want to recover, then click Next. Recovering pre-installed software and drivers using recovery discs If you created a multiple-disc set of recovery discs, each disc contains a unique set of software and drivers.
  • Page 91 Insert a software and driver recovery disc into the CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and double-click the file Grc_Vista.exe on the disc. The Gateway Recovery Center starts.

  • Page 92: Using Microsoft System Restore

    Click Next. If the software or driver is not shown on the list and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc. Using Microsoft System Restore Microsoft System Restore periodically takes “snapshots” of your system settings and saves them as restore points.
  • Page 93 To restore using Microsoft System Restore: Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens.
  • Page 94 CHAPTER 7: Maintaining Your Notebook Manually creating a restore point To manually create a restore point: Click Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. On the left side of the window, click Create a restore point or change settings, then click Next.

  • Page 95: Recovering Your System To Its Factory Condition

    To delete everything on your hard drive and re-install all factory software: If you can still run Windows: Click Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Recovery, then click Next. Your notebook restarts. If you cannot run Windows: Turn on or restart your notebook.

  • Page 96: Recovering Your System Using The Windows Dvd

    CHAPTER 7: Maintaining Your Notebook To perform a recovery with data backup (recommended), click Recovery with automatic data backup, then click Next. will be automatically backed up to c:\backup. - OR - To perform a full factory recovery without data backup, click Full factory recovery, then click Next.
  • Page 97 When the prompt “Press any key to boot from CD or DVD” appears, press any key on your keyboard. A list of valid boot devices appears. Press the arrow keys to select the drive containing the Windows DVD, then press E instructions.
  • Page 98 CHAPTER 7: Maintaining Your Notebook...

  • Page 99: Chapter 8: Upgrading Your Notebook

    Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit CHAPTER8...

  • Page 100: Preventing Static Electricity Discharge

    CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the battery before opening the case. Warning To prevent risk of electric shock, do not insert any object into the vent holes of the notebook.

  • Page 101: Adding Or Replacing Memory Modules

    Adding or replacing memory modules Important Use only memory modules designed for your Gateway notebook. Tools You need a small Phillips screwdriver to replace memory modules. Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any slot.
  • Page 102 CHAPTER 8: Upgrading Your Notebook Remove the keyboard screw. Loosen the six memory bay cover screws (these screws cannot be removed). Screw The screw hole is marked with a K. Screw Screw Screw Screw Screw Screw...
  • Page 103 Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite the thumb notch. Thumb notch...
  • Page 104 CHAPTER 8: Upgrading Your Notebook If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Clip Clip...
  • Page 105 Pull the memory module out of the slot. Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot. This module is keyed so it can only be inserted in one direction. If the module does not fit, make sure that the notch in the module lines up with the tab in the memory bay.

  • Page 106: Replacing The Hard Drive Kit

    Hard drive kit To replace the hard drive kit: Create a Drivers and Applications Recovery disc using the Gateway Recovery Center. For more information, see “Recovering pre-installed software and drivers” on page Back up any data you want to transfer to the new hard drive.
  • Page 107 Remove the two hard drive bay cover screws. Screw Screw Slide the hard drive bay cover, then remove it. The hard drive is attached to the back of the cover. If your new hard drive already includes the hard drive cover, go to step 15.
  • Page 108 CHAPTER 8: Upgrading Your Notebook Remove the screws that secure the hard drive to the hard drive cover. Remove the cover from the old drive. Insert the new drive label side up onto the cover so the screw holes line up. Replace the screws that secure the cover to the drive.

  • Page 109: Chapter9 Troubleshooting

    CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support...

  • Page 110: Safety Guidelines

    Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. For more information about preventing damage from static electricity, see “Preventing static electricity discharge”...

  • Page 111: Troubleshooting

    Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.

  • Page 112: Display

    You see an “Access Denied” or “Write protect” error message • Move the write-protection tab in the upper-right corner of the diskette down (unprotected). • The diskette may be full. Delete unnecessary files on the diskette and try again. • Not all diskettes are IBM-compatible.

  • Page 113: Dvd Drives

    If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.
  • Page 114 • Try a different disc. Occasionally discs are flawed and cannot be read by the drive. • Some music CDs have copy protection software. You may not be able to play these CDs on your notebook. • Your notebook may be experiencing some temporary memory problems.

  • Page 115: Ethernet

    You installed an Express Card and now your notebook is having problems • Make sure that you have correctly installed required software for the Express Card. For more information, see your Express Card’s documentation. www.gateway.com “Using the CD or DVD drive” on page “Networks (wired)”...

  • Page 116: File Management

    File management A file was accidentally deleted • Recover the file from the Recycle Bin by following the instructions in “Deleting files and folders” in your online User Guide. Recycle Bin has been emptied, the file cannot be restored. then click Help and Support. Type the keyword System Restore in the Search Help box, then press E Hard drive You see an “Insufficient disk space”...

  • Page 117: Internet

    ISP connection and close your browser, then reconnect and open the browser. If you still get the error, your ISP may be having technical difficulties. www.gateway.com “Right” on page “Right” on page 117. Help For more information about troubleshooting Internet 100.

  • Page 118: Keyboard

    Connecting to a Web site takes too long Many factors can affect Internet performance: • The condition of the telephone lines in your residence or at your local telephone service • The condition of the Internet computers to which you connect and the number of users accessing those computers •...

  • Page 119: Media Center

    Media Center mode is available only on Windows Vista Home Premium and Windows Vista Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. Help For more information about Windows Media Center, click Start, then click Help and Support.
  • Page 120 Quality of video cables—Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from Gateway. quality. A poor cable connection can lower video quality. •...
  • Page 121 VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, review the FAQ topic at www.gateway.com. You want to change display settings to get better TV or DVD image quality •...

  • Page 122: Memory

    You want to know whether you can play recorded videos on your home DVD player • Yes, you can. DVDs recorded with the Media Center can be played on a home DVD player. Memory You see a “Memory error” message •...

  • Page 123: Modem (Dial-Up)

    Disconnect any answering machine, fax machine, or printer that is on the same line as the modem. Do not connect these devices to the same telephone line as the modem. www.gateway.com Help For more information about dialing properties, click Start, then NTER (Start), then click Control Panel.
  • Page 124 • Make sure that you are not using a digital, rollover, or PBX line. These lines do not work with your modem. • Check for line noise (scratchy, crackling, or popping sounds). Line noise is a common problem that can cause the modem to connect at a slower rate, abort downloads, or even disconnect.
  • Page 125 Your fax communications program only sends and receives faxes at 14,400 bps when you have a 56K modem • Current fax technology only supports a maximum send and receive rate of 14,400 bps. The modem is not recognized by your notebook •...

  • Page 126: Mouse

    The modem is noisy when it dials and connects • When your modem tries to connect to another modem, it begins handshaking. Handshaking is a digital “getting acquainted” conversation between the two modems that establishes connection speeds and communication protocols. You may hear unusual handshaking sounds when the modems first connect.

  • Page 127: Networks (Wired)

    Ethernet, and Gigabit Ethernet components will result in your network running at the slowest component speed. You cannot connect to your company network • Every network is unique. Contact your company computer department or network administrator for help. www.gateway.com NTER “Right” on page...

  • Page 128: Networks (Wireless)

    Internet Explorer is unable to access the Internet • Reset the power on your cable or DSL modem and your access point. This reestablishes communication between your Internet Service Provider and your modem and between your modem and your access point. •...
  • Page 129 Important Note any antenna placement constraints in the access point user guide because the speed of a wireless network is related to signal strength. Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, floors, and doors.

  • Page 130: Passwords

    You forgot your startup password The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards...

  • Page 131: Power

    • Make sure that the printer is online. Many printers have an online/offline button that you may need to press. • Make sure that the power cable is plugged into an AC power source. www.gateway.com NTER “Connecting the “Changing the...
  • Page 132 The printer is on but will not print • Check the cable between the printer and your notebook. Make sure that it is connected to the correct port. • Make sure that the printer is online. Many printers have an online/offline button that you may need to press so the printer can start printing.

  • Page 133: Sound

    • Turn on the touchpad. For instructions on how to adjust the touchpad settings, see “Changing mouse, touchpad, or pointing device settings” in your online User Guide. www.gateway.com NTER “Adjusting the volume” on page “Adjusting the volume” on page...

  • Page 134: Video

    Telephone support Before calling Gateway Customer Care If you have a technical problem with your notebook, follow these recommendations before contacting Gateway Customer Care: • Make sure that your notebook is connected correctly to a grounded AC outlet that is supplying power. If you use a surge protector, make sure that it is turned on.
  • Page 135 If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.
  • Page 136 CHAPTER 9: Troubleshooting...

  • Page 137: Appendixa Legal Information

    APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices...
  • Page 138 24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection. Your Gateway notebook is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this notebook, it is important that the safety instructions marked on the notebook and in the documentation are followed.

  • Page 139: Replacement Parts And Accessories

    • The notebook was dropped or the cabinet is damaged. • The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements Wireless guidance Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft.

  • Page 140: United States Of America

    Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.
  • Page 141 FCC rules. FCC declaration of conformity Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the notebook. Caution Recycle or dispose of the used notebook properly according to federal, state and local laws.
  • Page 142 California Proposition 65 Warning Warning This product contains chemicals, including lead, known to the State of California to cause cancer, birth defects or reproductive harm. Mercury Warning Warning THE LAMP IN THIS DISPLAY CONTAINS MERCURY. DISPOSE ACCORDING TO LOCAL, STATE, AND FEDERAL LAW. Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products fitted with USA modems)
  • Page 143 Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook.

  • Page 144: Japanese Modem Notice

    Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly.

  • Page 145: Environmental Information

    All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
  • Page 146 Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.

  • Page 147: Index

    Index AC adapter connecting connector international adapters accessories purchasing safety precautions acoustic handset coupler airplane power adapters application key arrow keys audio adjusting volume back button headphone jack microphone jack muting next button pause button play button stop button troubleshooting volume down button volume up button audio CD...
  • Page 148 cable lock cable modem connecting troubleshooting camera See digital camera See digital video camera Camera Assistant Camera Assistant Toolbar Caps Lock indicator cards Express Card slot inserting Express Card inserting memory card memory card slot memory cards supported PC Card slot removing Express Card removing memory card slots...
  • Page 149 User Guide www.gateway.com double-clicking dragging drivers recovery discs re-installing drives DVD/CD-RW DVD±RW hard drive identifying drive types multi-format DVD±RW replacing hard drive status indicators...
  • Page 150 Firewire port Fn key folders opening function keys Gateway contact information model number serial number Support Gateway Recovery Center re-installing drivers re-installing programs re-installing software Index hard drive indicator installing purchasing replacing troubleshooting headphone jack Help button...
  • Page 151 Microsoft Certificate of Authenticity model number serial number laser printer latch battery LCD panel release LCD panel cleaning release latch www.gateway.com switching display troubleshooting LCD/CRT system key line protector line tester lock cable Kensington cable maintenance cleaning Media Center...
  • Page 152 monitor adding external color quality port screen resolution troubleshooting external using using external mouse connecting troubleshooting USB port moving pointer screen objects MP3 player memory cards multimedia adjusting volume using DVD drive multimedia panel mute button muting sound navigation keys network troubleshooting network jack...
  • Page 153 See memory rebooting notebook recalibrating battery www.gateway.com recharging battery recovering defaults drivers programs software system Windows with Gateway Recovery with Windows DVD with Windows System recovery discs creating drivers programs software using Recycle Bin deleting files emptying regional code...
  • Page 154 Gateway Recovery Center with Windows DVD with Windows System Restore right-clicking safety avoiding repetitive strain caring for notebook general precautions guidelines for troubleshooting posture reducing eye strain setting up computer sitting at computer static electricity scanner installing USB port...
  • Page 155 DVD drive Express Cards external monitor faxes files www.gateway.com general guidelines hard drive Internet connection keyboard LCD panel Media Center memory memory card reader modem mouse network passwords...
  • Page 156 connecting device port USB port user password VGA port video monitor port projector port S-Video out jack troubleshooting VGA port video camera connecting volume adjusting adjusting modem controls muting system keys troubleshooting waking up notebook webcam Windows Product Key Code Windows System Restore creating restore point wired Ethernet...
  • Page 158 MAN OASIS REF GDE V R2 7/07...

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