Page 1 NOTEBOOK REFERENCEGUIDE ®...
Page 3: Table Of Contents
Accessing your online User Guide ..... 2 Gateway contact information ......3 Gateway model and serial number .
Page 4 Using the EZ Pad touchpad ......29 Using the optional EZ Point pointing device ... . 32 Replacing the EZ Point pointing device cap .
Page 5 Chapter 8: Upgrading Your Notebook..93 Preventing static electricity discharge ....94 Adding or replacing memory modules 95 www.gateway.com...
Page 6 Telephone support ....... 130 Before calling Gateway Customer Care ... . 130...
Page 7 Appendix A: Legal Information ... . 133 Index ....... . 143...
Page 8 Contents...
Page 9: Chapter 1: About This Reference
CHAPTER1 About This Reference • About this guide • Accessing your online User Guide • Gateway contact information • Microsoft Certificate of Authenticity • For more information...
Page 10: About This Guide
About this guide This guide includes information and maintenance instructions that are specific to your model of Gateway notebook. For all other notebook information, see your online User Guide. Accessing your online User Guide In addition to this guide, your online User Guide has been included on your hard drive.
Page 11: Gateway Contact Information
Gateway model and serial number The label on the bottom of your notebook contains information that identifies your notebook model and its features. Gateway Customer Care will need this information if you call for assistance. Online Support: Tech Support Phone:...
Page 12: For More Information
For more information For more information about your notebook, visit Gateway’s Support page at shown on your notebook’s label. The Support page also has links to additional Gateway documentation and detailed specifications. CHAPTER 1: About This Reference www.gateway.com or the Web address...
Page 13: Chapter 2: Checking Out Your Notebook
Checking Out Your Notebook • Front • Left • Right • Back • Bottom • Keyboard area CHAPTER2...
Page 14: Front
CHAPTER 2: Checking Out Your Notebook Front LCD panel release latch Speaker Battery charge indicator Component Icon Speakers LCD panel release latch Battery charge indicator Power indicator Microphone jack Headphone jack Headphone jack Microphone jack Power indicator Description Provide audio output when headphones or amplified speakers are not plugged in.
Page 15: Left
Icon Kensington™ lock slot S-Video out jack Ventilation fan Modular bay www.gateway.com Ventilation fan Modular bay Description Secure your notebook to an object by connecting a Kensington cable lock to this slot. Plug an S-Video device, such as a television, into this jack.
Page 16: Right
CHAPTER 2: Checking Out Your Notebook Right PC Card slot IEEE 1394 port Component Icon PC Card slot IEEE 1394 port Memory card reader USB ports Ethernet jack Modem jack Memory card reader USB ports Ethernet jack Modem jack Description Insert one Type II PC Card into this slot.
Page 17: Back
Online Support: Tech Support Phone: Hours: Hard drive www.gateway.com Description Plug the AC adapter cable into this connector. Plug an analog VGA monitor or projector into this port. For more information, see the display on a projector or monitor” on...
Page 18 Connect the optional port replicator to this port. Warning: Power is passed through this port. This docking connection is certified to UL 1950 for use only with port replicators designed for your Gateway notebook. Provides power when the notebook is not plugged into AC power.
Page 19: Keyboard Area
Keyboard Microphone EZ Point pointing device buttons (optional) www.gateway.com Touchpad Description Provides all the functionality of a mouse. For more information, see “Using the optional EZ Point pointing device” on page Press to turn the power on or off. You can also configure the power button for Sleep/Resume mode.
Page 20 CHAPTER 2: Checking Out Your Notebook Component Icon Touchpad Status indicators Description Provides all the functionality of a mouse. For more information, see “Using the EZ Pad touchpad” on page Inform you when a drive is in use or when a button has been pressed that affects how the keyboard is used.
Page 21: Chapter 3: Setting Up And Getting Started
Setting Up and Getting Started • Working safely and comfortably • Connecting the AC adapter • Connecting the dial-up modem • Connecting to a broadband modem or network • Starting your notebook • Turning off your notebook • Restarting (rebooting) your notebook •...
Page 22: Working Safely And Comfortably
Notebook operating temperatures can become quite high, increasing the risk of burns to your legs. Instead, use a laptop desk to protect your legs. • Do not use the notebook on any soft, conforming surface, such as your lap, a blanket, carpet, or a sofa.
Page 23: Setting Up Your Computer Desk And Chair
Avoiding discomfort and injury from repetitive strain • Vary your activities to avoid excessive repetition. • Take breaks to change your position, stretch your muscles, and relieve your eyes. • Find ways to break up the work day, and schedule a variety of tasks. www.gateway.com...
Page 24: Connecting The Ac Adapter
Make sure that you use the AC adapter that came with your notebook or one of the same type purchased from Gateway. Replace the power cord if it becomes damaged. The replacement cord must be of the same type and voltage rating as the original cord or your notebook may be damaged.
Page 25 Important If the battery charge indicator does not turn blue after three hours, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see information” on page “Front” on page 6 for the “Gateway contact...
Page 26: Protecting From Power Source Problems
CHAPTER 3: Setting Up and Getting Started Protecting from power source problems During a power surge, the voltage level of electricity coming into your notebook can increase to levels far above normal levels and cause data loss or system damage. Protect your notebook and peripheral devices by connecting them to a surge protector, which absorbs voltage surges and prevents them from reaching your notebook.
Page 27: Connecting The Dial-Up Modem
Insert the other end of the modem cable into a telephone wall jack. www.gateway.com on your notebook. For the location of the modem jack on an optional port replicator, Important The modem will not work with digital or PBX telephone lines.
Page 28: Connecting To A Broadband Modem Or Network
CHAPTER 3: Setting Up and Getting Started Connecting to a broadband modem or network Your notebook has a network jack that you can use to connect to a cable or DSL modem or to a wired Ethernet network. To connect to a cable or DSL modem or to a wired Ethernet network: Insert one end of the network cable into the network jack...
Page 29 To start your notebook: Slide the latch on the front of your notebook, then lift the LCD panel. Press the power button located above the keyboard. For more information about changing the power button mode, “Changing advanced settings” on page...
Page 30: Waking Up Your Notebook
CHAPTER 3: Setting Up and Getting Started Waking up your notebook When you have not used your notebook for several minutes or if you close the LCD panel without turning off your notebook, it may enter a power-saving mode called Sleep. While in Sleep mode, the power indicator flashes.
Page 31: Restarting (Rebooting) Your Notebook
1. Press and hold the power button for about five seconds, then release 2. Unplug the power cord and remove the main and optional secondary batteries for more than 10 seconds. www.gateway.com (Start), click the arrow next to the lock icon, Important...
Page 32: Using The Status Indicators
CHAPTER 3: Setting Up and Getting Started Using the status indicators Important If none of the indicators are on, you may need to press F the status indicators on. Status indicators inform you when a drive is being used or when a button has been pressed that affects how the keyboard is used.
Page 33: Using The Keyboard
The keyboard has several different types of keys. Some keys perform specific actions when pressed alone and other actions when pressed in combination with another key. Key type Numeric keypad Function keys www.gateway.com Arrow keys Application key Icon Description Use these keys to type numbers when the numeric keypad is turned on.
Page 34 CHAPTER 3: Setting Up and Getting Started Key type System keys Navigation keys Windows key Application key Arrow keys Icon Description Press these colored keys in combination with the F perform specific actions. For more information, see combinations” on page Press these keys to move the cursor to the beginning of a line, to the end of a line, up the page,...
Page 35: System Key Combinations
Press and hold , then press this system key... www.gateway.com key and a system key at the same time, To... Toggle the status indicators on or off. For more information, see indicators”...
Page 36 CHAPTER 3: Setting Up and Getting Started Press and hold , then press this system key... To... Turn the optional Bluetooth radio on or off. Warning: Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.
Page 37: Using The Ez Pad Touchpad
Using the EZ Pad touchpad The EZ Pad™ consists of a touchpad, two buttons, and a scroll zone. Left button www.gateway.com To... Decrease the brightness of the display. Mute the sound. Press the key combination again to restore the sound. For more information, see “Adjusting the volume”...
Page 38 CHAPTER 3: Setting Up and Getting Started When you move your finger on the touchpad, the pointer (arrow) on the screen moves in the same direction. You can use the scroll zone to scroll through documents. Use of the scroll zone may vary from program to program. You can use the EZ-Pad left and right buttons below the touchpad to select objects.
Page 39 Move an object on the screen. www.gateway.com Position the pointer over the object. Quickly press and release the left button once. This action is called clicking. Position the pointer over the object.
Page 40: Using The Optional Ez Point Pointing Device
CHAPTER 3: Setting Up and Getting Started Using the optional EZ Point pointing device The EZ Point™ consists of a pointing device and two buttons. Pointing device Button Pointing device Left button Right button Right button Left button Function Move the pointer (arrow) on the screen or ■...
Page 41: Replacing The Ez Point Pointing Device Cap
Important Your notebook was sent from Gateway with the pointing device turned on. For instructions on how to turn the pointing device on or off, see the touchpad or pointing device on or off” on page For instructions on how to adjust the double-click speed, pointer speed, right-hand or left-hand configuration, and other pointing device settings, see “Changing the mouse, touchpad, or pointing device settings”...
Page 42: Turning The Touchpad Or Pointing Device On Or Off
CHAPTER 3: Setting Up and Getting Started Turning the touchpad or pointing device on or You can turn the touchpad and optional pointing device on or off, depending on which device you prefer to use. Both the touchpad and pointing device can be turned on at the same time.
Page 43: Adjusting The Brightness
Windows Mobility Center. The Windows Mobility Center window opens. Slide the Brightness control to the desired screen brightness. “Using the Windows Mobility Center” in your online User Guide. www.gateway.com (Start), All Programs, Accessories For more information about the Windows Mobility Center, see then click...
Page 44: Adjusting The Volume
CHAPTER 3: Setting Up and Getting Started Adjusting the volume You can use the volume control to adjust the overall volume of your notebook. To adjust the overall volume level using hardware controls: • If you are using external speakers, turn the knob on the front of the speakers.
Page 45: Turning Your Wireless Radio On Or Off
Click Turning your wireless radio on or off Your Gateway notebook may have a factory-installed wireless radio. Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft. Current aviation regulations require wireless devices to be turned off while traveling in an airplane.
Page 46: Ieee 802.11 Wireless Network Radio
CHAPTER 3: Setting Up and Getting Started IEEE 802.11 wireless network radio Your notebook may have an IEEE 802.11 radio for communicating with other computers on a wireless Ethernet network. To turn the wireless IEEE 802.11 radio on or off: •...
Page 47: Chapter 4: Using Drives And Accessories
Using Drives and Accessories • Changing modules • Using the CD or DVD drive • Using the memory card reader • Adding and removing a PC Card • Using a port replicator • Installing a printer or other peripheral device •...
Page 48: Changing Modules
CHAPTER 4: Using Drives and Accessories Changing modules Your notebook’s modular bay supports different bay modules, such as a CD drive, DVD drive, combination DVD/CD-RW drive, DVD±RW drive, a second hard drive, a diskette drive, or a secondary battery. To change bay modules: If you are removing a drive, make sure that there is no disc in it.
Page 49 Remove the optional security screw if your notebook has one. Slide the bay module release latch. The module moves out slightly. Slide the bay module out. Firmly push the new bay module straight into the bay until the latch clicks into place.
Page 50: Using The Cd Or Dvd Drive
You can use your notebook to enjoy a wide variety of multimedia features. Identifying drive types Your Gateway notebook may contain one of the following drive types. Look on the front of the drive for one or more of the following logos: If your drive has this logo...
Page 51: Using A Cd Or Dvd
When you place a single-sided disc in the tray, make sure that the label side is facing up. If the disc has two playable sides, place the disc so the name of the side you want to play is facing up. www.gateway.com This is your drive type...
Page 52: Using The Memory Card Reader
CHAPTER 4: Using Drives and Accessories To insert a CD or DVD: Press the eject button on the CD or DVD drive. After the tray opens slightly, pull the disc tray completely open. Place the disc in the tray with the label facing up, then press down carefully on the disc until it snaps into place.
Page 53: Using A Memory Card
PC Card while your notebook is running. If your PC Card does not work after hot-swapping, see the PC Card manufacturer’s documentation for further information. www.gateway.com (Start), then click Computer. icon in the taskbar to remove...
Page 54 CHAPTER 4: Using Drives and Accessories To insert a PC Card: • Push the card firmly into the PC Card slot, label-side up, until the outer edge of the card is flush with the side of your notebook. To remove a PC Card: Turn off your notebook, then go to -OR- Double-click the remove hardware...
Page 55: Using A Port Replicator
), Universal Serial Bus (USB), and S-Video (digital video). You use these ports to connect peripheral devices such as printers, scanners, and digital cameras to your notebook. Important Before you install a printer, scanner, or other peripheral device, see the device documentation and installation instructions. www.gateway.com ®...
Page 56: Connecting A Usb Device
CHAPTER 4: Using Drives and Accessories IEEE 1394 and USB ports support plug-and-play and hot swapping, which means that your notebook will usually recognize such a device whenever you plug it into the appropriate port. When you use an IEEE 1394 or USB device for the first time, your notebook will prompt you to install any software the device needs.
Page 57: Connecting An Ieee 1394 Device
Turn on your notebook. www.gateway.com on your notebook. For the location of the IEEE 1394 port on your notebook, see 8. For the location of the IEEE 1394 port on an optional For more information about editing video, see “Creating a video...
Page 58: Adjusting The Display Properties
CHAPTER 4: Using Drives and Accessories Plug the projector’s or monitor’s power cord into an AC power source and turn it on. Windows recognizes the new hardware and the New Display Detected dialog box opens. Select the options for the projector or external monitor, then click OK.
Page 59 Click (Change display settings). The Display Settings dialog box opens. Click monitor 2. Adjust properties such as Resolution or Colors if necessary. To use the external monitor or projector as a “mirror” (duplicate) of the notebook display (both displays have the same content), click to deselect the check box for Extend my Windows desktop onto this monitor.
Page 60: Using The Projector Or Monitor For A Presentation
CHAPTER 4: Using Drives and Accessories Using the projector or monitor for a presentation You can configure your notebook so the settings are correct each time you give a presentation. To use a projector or external monitor for a presentation: Click Windows Mobility Center.
Page 61: Viewing The Display On A Television
Start your notebook. video standard. For example, many televisions in Asia use PAL instead of NTSC. www.gateway.com For the location of the S-Video out jack on your notebook, see 7. For the location of the S-Video out jack on an optional...
Page 62: Ordering Accessories
CHAPTER 4: Using Drives and Accessories Ordering accessories To order accessories, visit the Accessory Store at www.gateway.com. Accessories may not be available in all localities. Automobile/airplane power adapters With an automobile/airplane power adapter, you can save battery power by plugging your notebook into an automobile cigarette lighter or an airplane in-flight power receptacle.
Page 63 Port replicators Although you can attach devices directly to your notebook, a port replicator lets you make all of those connections at one time. When you travel with your notebook, you merely disconnect from the port replicator instead of unplugging all the devices.
Page 64 CHAPTER 4: Using Drives and Accessories...
Page 65: Chapter5 Managing Power
CHAPTER5 Managing Power • Monitoring the battery charge • Recharging the battery(ies) • Recalibrating the battery(ies) • Extending battery life • Changing notebook power settings...
Page 66: Monitoring The Battery Charge
Monitoring the battery charge Your new Gateway notebook is designed to provide an exceptional balance of performance and portability. Your notebook uses the latest chipset and mobile processor technologies to manage the processor speed and power consumption for a greater battery life experience. This design...
Page 67: Changing Batteries
Replacing the main battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or chemical burn hazard if mishandled.
Page 68: Installing A Secondary Battery
Installing a secondary battery Warning Danger of explosion if battery is incorrectly replaced. Replace only with a battery specifically manufactured for your Gateway notebook. Discard used batteries according to local hazardous material regulations. The batteries used in this device may present a fire or chemical burn hazard if mishandled.
Page 69: Recalibrating The Battery(Ies)
Important If, after completing this procedure, the battery charge indicator still does not show an accurate charge, contact Gateway Customer Care at the location shown on the Customer Care label. For more information, see information” on page www.gateway.com...
Page 70: Extending Battery Life
Extending battery life Maximizing battery performance To get maximum performance from your notebook battery(ies), we recommend that you initially condition (fully charge and discharge) your new battery(ies) a few times during the first several weeks of use, to let them reach their maximum rated capacity.
Page 71: Using Alternate Power Sources
Sleep - while your notebook is in Sleep mode, it switches to a low power state where devices, such as the display and drives, turn off. www.gateway.com “Recharging the battery(ies)” on For more information about traveling with your notebook, see...
Page 72: Using Power Saving Modes
• Hibernate - (also called save to disk) writes all current memory (RAM) information to the hard drive, then turns your notebook completely off. The next time you turn on your notebook, it reads the memory information from the hard drive and opens the programs and documents that were open when you activated Hibernate mode.
Page 73: Changing Notebook Power Settings
High performance - This power plan sacrifices battery life in order to gain performance. Use this plan if you need additional computing power for your program. Your battery may not last as long as you are accustomed to under the other two power plans. www.gateway.com...
Page 74 To change the power plan: Click Windows Mobility Center. The Windows Mobility Center window opens. Click plan window opens. Select the power plan you want to use. - OR - Click Change plan settings, modify the power plan you selected, then click Save changes. Start, then click Help and Support.
Page 75: Changing Advanced Settings
Start, then click Help and Support. Type the keyword power management in the Search Help box, then press E www.gateway.com (Start), All Programs, Accessories (Change power settings). The Select a power Help For more information about changing the power...
Page 76 To turn on Hybrid Sleep mode: On the Select a power plan window, click Change plan settings for the plan you are using. The Change settings for the plan window opens. Click Change advanced power settings. The Power Options dialog box opens. Click the + in front of Sleep, then click the + in front of Allow hybrid sleep.
Page 77: Chapter 6: Traveling With Your Notebook
Traveling with Your Notebook • Packing your notebook • Traveling by air • Dial-up modem • Radio frequency wireless connections • Files • Security • Power • Additional tips CHAPTER6...
Page 78: Packing Your Notebook
CHAPTER 6: Traveling with Your Notebook Packing your notebook • Remove all peripheral devices and cables. Remember to pack those you will need while traveling. • Pack your notebook securely into a briefcase or hand-carried luggage, and keep it separate from toiletries, liquids, and food.
Page 79: Radio Frequency Wireless Connections
• Take extra recordable media for transferring files between computers and backing up files. www.gateway.com For more information about turning your wireless device on or “Turning your wireless radio on or off” on page for general wireless regulatory...
Page 80: Security
The password feature is very secure, with no easy way to recover a forgotten password. If you forget your password, you must return your notebook to Gateway for service. To create a startup password: Restart your notebook. As soon as you see a startup screen, press F2.
Page 81: Power
• If your notebook has been exposed to cold temperatures, let it warm to room temperature before turning it on. • Carry proof of ownership or a merchandise passport when traveling internationally. www.gateway.com NTER NTER NTER Step “Managing Power”...
Page 82 • Take your recovery discs in case you need to install an additional driver or software. the Gateway Recovery Center. You can create a Drivers and Applications Recovery disc using...
Page 83: Chapter 7: Maintaining Your Notebook
Maintaining Your Notebook • Caring for your notebook • Cleaning your notebook • Maintaining the battery(ies) • Cleaning CDs or DVDs • Recovering your system CHAPTER7...
Page 84: Caring For Your Notebook
CHAPTER 7: Maintaining Your Notebook Caring for your notebook To extend the life of your notebook: • Be careful not to bump or drop your notebook, and do not put any objects on top of it. The case, although strong, is not made to support extra weight. •...
Page 85: Cleaning The Exterior
Let the liquid drain, then let the keyboard dry before trying to use it again. If the keyboard does not work after it dries, you may need to replace it. A replacement keyboard may not be covered by your warranty. www.gateway.com...
Page 86: Cleaning The Notebook Screen
CHAPTER 7: Maintaining Your Notebook Cleaning the notebook screen Caution A notebook LCD screen is made of specially coated glass and can be scratched or damaged by abrasive or ammonia-based glass cleaners. Use a soft cloth and water to clean the LCD screen. Squirt a little water on the cloth (never directly on the screen), and wipe the screen with the cloth.
Page 87: Cleaning Cds Or Dvds
If the battery is fully charged and you want to run on AC power, remove the battery. Cleaning CDs or DVDs Wipe from the center to the edge, not around in a circle, using a product made especially for the purpose. www.gateway.com...
Page 88: Recovering Your System
Problem solving may also involve re-installing some or all of the notebook’s software (also called recovering or restoring your system). Gateway provides everything you need to recover your system under most conditions. Caution To prepare your notebook for additional system recovery options, you should create a set of software and driver recovery discs as soon as possible.
Page 89: Recovering Pre-Installed Software And Drivers
You can recover pre-installed software and drivers from a set of recovery discs (you must create the discs) or by using Gateway Recovery Center. Preparing for software and device driver recovery You can usually recover your pre-installed software and drivers from your hard drive.
Page 90 CHAPTER 7: Maintaining Your Notebook To create discs for recovering pre-installed software and drivers: Click Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Applications and drivers external media, then click Next. The What would you like to do? dialog box opens.
Page 91 If you have enough blank discs of the specified type, click I have enough discs, then click Next. If you do not have enough discs, choose a different disc type, or click Cancel. The disc recording begins. Label the discs as they are completed.
Page 92 Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. drive, and your Start menu does not contain Gateway Recovery Center as an option, you must recover your software and drivers using software and driver recovery discs you have created. For instructions, “Recovering pre-installed software and drivers using recovery discs”...
Page 93 Insert a software and driver recovery disc into the CD or DVD drive. If an AutoPlay dialog box appears, click Run Grc_Vista.exe. If an AutoPlay dialog box does not appear and Gateway Recovery Center does not start, open Computer and run the file Grc_Vista.exe on the disc.
Page 94 Click Next. If the software or driver is not shown on the list, and you have a multiple-disc set of recovery discs, close Gateway Recovery Center and try another disc.
Page 95: Using Microsoft System Restore
You can also create a restore point manually. For instructions, see page Help For more information about using Microsoft System Restore, click Start, then click Help and Support. Type windows system restore in the Search Help box, then press E www.gateway.com “Manually creating a restore point” on NTER...
Page 96 CHAPTER 7: Maintaining Your Notebook To restore using Microsoft System Restore: Click Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. On the left side of the window, click Repair Windows using System Restore, then click Next. The Choose a restore point dialog box opens.
Page 97 Manually creating a restore point To manually create a restore point: Click (Start), Control Panel, System and Maintenance, then click Backup and Restore Center. The Backup and Restore Center opens. On the left side of the window, click Create a restore point or change settings, then click Next.
Page 98: Recovering Your System To Its Factory Condition
To delete everything on your hard drive and re-install all factory software: If you can still run Windows: Click Center, then click Gateway Recovery Center. The Gateway Recovery Center opens. Click Recovery, then click Next. Your notebook restarts. If you cannot run Windows: Turn on or restart your notebook.
Page 99 To perform a recovery with data backup (recommended), click Recovery with automatic data backup, then click Next. Important Before your hard drive is recovered, your personal files will be automatically backed up to c:\backup. - OR - To perform a full factory recovery without data backup, click Full factory recovery, then click Next.
Page 100: Recovering Your System Using The Windows Dvd
CHAPTER 7: Maintaining Your Notebook Recovering your system using the Windows DVD Important You must have a DVD-capable drive to install Windows Vista. If you install a new hard drive or completely re-format your original hard drive, you must recover your system using the Windows Vista operating system DVD.
Page 101: Chapter 8: Upgrading Your Notebook
Upgrading Your Notebook • Preventing static electricity discharge • Adding or replacing memory modules • Replacing the hard drive kit CHAPTER8...
Page 102: Preventing Static Electricity Discharge
CHAPTER 8: Upgrading Your Notebook Preventing static electricity discharge Warning To avoid exposure to dangerous electrical voltages and moving parts, turn off your notebook, unplug the power cord, modem cable, and network cable, and remove the main and optional secondary batteries before opening the case.
Page 103: Adding Or Replacing Memory Modules
Adding or replacing memory modules Important Use only memory modules designed for your Gateway notebook. Tools You need a small Phillips screwdriver to replace memory modules. Your notebook uses memory modules called SO-DIMMs (Small Outline Dual Inline Memory Modules). The modules are available in various capacities and any module can be placed in any slot.
Page 104 CHAPTER 8: Upgrading Your Notebook Remove the keyboard screw. Loosen the six memory bay cover screws (these screws cannot be removed). Use the thumb notch to lift the memory bay cover, then remove it. Be careful not to break off the tabs located on the end of the cover opposite of the thumb notch.
Page 105 If you are removing a module, gently press outward on the clip at each end of the memory module until the module tilts upward. Pull the memory module out of the slot. Hold the new or replacement module at a 30-degree angle and press it into the empty memory slot.
Page 106: Replacing The Hard Drive Kit
Hard drive kit To replace the hard drive kit: Create a Drivers and Applications Recovery disc using the Gateway Recovery Center. For more information, “Recovering pre-installed software and drivers” on page The screw hole is marked with a K.
Page 107 Back up any data you want to transfer to the new hard drive. For more information, see “Backing up files” in your online User Guide. Follow the guidelines under electricity discharge” on page Turn off your notebook. Disconnect from the optional port replicator.
Page 108 CHAPTER 8: Upgrading Your Notebook Remove the four screws that secure the hard drive to the hard drive bay cover. Screws Remove the cover from the old drive. Place the new drive, label side up, onto the cover so the screw holes line up.
Page 109 Turn on your notebook, open the DVD drive, insert the Windows DVD, close the DVD drive, then restart your notebook. When the prompt “Press any key to boot from CD or DVD” appears, press any key on your keyboard and follow the on-screen instructions.
Page 110 CHAPTER 8: Upgrading Your Notebook...
Page 111: Chapter9 Troubleshooting
CHAPTER9 Troubleshooting • Safety guidelines • First steps • Troubleshooting • Telephone support...
Page 112: Safety Guidelines
Safety guidelines Warning Do not try to troubleshoot your problem if power cords or plugs are damaged, if your notebook was dropped, or if the case was damaged. Instead, unplug your notebook and contact a qualified computer technician. For more information about preventing damage from static electricity, “Preventing static electricity discharge”...
Page 113: Troubleshooting
Make sure that your hard drive is not full. • If an error message appears on the screen, write down the exact message. The message may help Gateway Customer Care in diagnosing and fixing the problem. • If you added or removed peripheral devices, review the installation procedures you performed and make sure that you followed each instruction.
Page 114: Diskette Drive (Modular Or External)
Diskette drive (modular or external) The diskette drive is not recognized • Shut down and restart your notebook. • The modular drive may not be inserted completely into the modular bay. Press the module into the bay, then try to access the diskette again. You see an “Access Denied”...
Page 115: Display
Gateway’s inspection standards keep these to a minimum. If you feel these pixels are unacceptably numerous or dense on your display, contact Gateway Customer Care to identify whether a repair or replacement is justified based on the number of pixels affected.
Page 116: Dvd Drives
• Make sure the notebook is not in Sleep or Hibernate mode. Press the power button. • The notebook may be sending its display to an external monitor or projector. Press F toggle through the LCD panel, an external monitor or projector, or both.
Page 117 • If you are using the built-in speakers, make sure that nothing is plugged into the headphone jack on the notebook. For the location of the headphone jack, see “Front” on page • If you are using powered speakers, make sure that they are plugged in and turned on.
Page 118: Ethernet
Ethernet Ethernet troubleshooting is covered under on page 121. File management A file was accidentally deleted • Recover the file from the Recycle Bin by following the instructions in “Deleting files and folders” in your online User Guide. Recycle Bin has been emptied, the file cannot be restored. then click Help and Support.
Page 119: Internet
(ISP) is set up correctly. Contact your ISP technical support for help. connections, click Start, then click Help and Support. Type the keyword troubleshooting connections in the Search Help box, then press E www.gateway.com “Right” on page “Right” on page 117. Help...
Page 120: Keyboard
You see an “Unable to locate host” message and are unable to browse the Internet • This problem can occur when you have typed a URL (Web address) incorrectly, you have lost your Internet connection, or your ISP is having technical difficulties. Double-check the URL or try a different URL.
Page 121: Media Center
Home Premium and Ultimate versions. To view Media Center troubleshooting information that is not covered in this section, go to the Gateway support Web Site at www.gateway.com. The Media Center video display looks bad on your TV Many factors, such as the display type, quality of the video...
Page 122 Quality of video cables—Poor quality or the incorrect type of video cables can cause problems and affect the video quality. Gateway recommends using high-quality video cables that can be purchased from the Gateway Accessory Store. quality. A poor cable connection can lower video quality.
Page 123 VGA or an S-Video display device and automatically changes the display settings for the type of display device you are using. For more information, review the FAQ topic at www.gateway.com. You want to change display settings to get better TV or DVD image quality •...
Page 124: Memory
You want to know whether you can play recorded videos on other computers • Yes, you can. A DVR-MS file recorded to DVD can be replayed on another Media Center computer or on a non-Media Center computer that has a DVD player and DVD decoder software (such as PowerDVD).
Page 125: Memory Card Reader
Also make sure that the modem dialing properties are set appropriately. then click Help and Support. Type the keyword dialing in the Search Help box, then press E www.gateway.com Help For more information about dialing properties, click Start, NTER “Right”...
Page 126 To check the dialing properties: Click Control Panel window opens. Click Hardware and Sound. Click the Phone and Modem Options. The Phone and Modem Options dialog box opens. Click the Dialing Rules tab. Click the location from which you are dialing, then click Edit.
Page 127 You cannot connect to the Internet • The ISP may be having technical difficulties. Contact your ISP for technical support. • See if the modem works with a different communications program. The problem may be with just one program.
Page 128 Click Phone and Modem Options. The Phone and Modem Options dialog box opens. Click the Modems tab. Click your modem, then click Properties. The Modem Properties dialog box opens. Click the Diagnostic tab, then click Query Modem. If information about the modem appears, the modem passed diagnostics.
Page 129: Mouse
Most routers have lights that indicate they are working. For more information, see the documentation that came with your router. • Make sure that all computers on your network have the same workgroup name. www.gateway.com 129. NTER...
Page 130 • Make sure that all computers are using the same Subnet Mask. • If you assigned IP addresses to the computers, make sure that all computers have different IP addresses. For home networks, IP addresses should be 192.168.N.N where N is a number you assign between 0 and 254. The first N should be the same for all computers on your network and the second N should be different for all computers on your network.
Page 131: Networks (Wireless)
Signal strength is affected by the distance between your wireless network devices, by radio interference, and by interference from natural obstructions such as walls, floors, and doors. www.gateway.com Caution If your notebook was a member of a domain before you join a...
Page 132 To check the signal strength: Click Properties. The Network and Sharing Center window opens. Click View status for the network connection. The Wireless Network Connection Status dialog box opens. The meter shows the signal strength for wireless networking on your computer if other computers with the same network name are within range of your computer.
Page 133: Passwords
The password feature (which is set in the BIOS Setup utility) is very secure, with no easy way to recover a forgotten password. You must return your notebook for repair. Call Gateway Customer Care for instructions. PC Cards You installed a PC Card and now your notebook is having problems •...
Page 134: Pointing Device
Pointing device “Touchpad or pointing device” on page Power Your notebook is not working on AC power • Make sure that your AC power adapter is connected correctly to your notebook. For instructions on connecting the AC power adapter, see AC adapter”...
Page 135: Printer
Right-click the name of the printer you want to be the default printer, then click Set as Default Printer. • Reinstall the printer driver. See the guide that came with your printer for instructions on installing the printer driver. www.gateway.com NTER (Start), then click Control Panel. The...
Page 136: Sound
You see a “Printer queue is full” error message • Make sure that the printer is not set to work offline. To make sure that the printer is not set to work offline: Click Control Panel window opens. Click Hardware and Sound. Click Printers.
Page 137: Status Indicators
Make sure that the monitor is turned on and that the video cable is connected correctly. TV out is not working • Make sure that you have activated TV out. For more information, see on page www.gateway.com ““Viewing the display on a television” +F4 to activate the...
Page 138: Telephone Support
If you have recently installed hardware or software, make sure that you have installed it according to the instructions provided with it. If you did not purchase the hardware or software from Gateway, see the manufacturer’s documentation and technical support resources.
Page 139 Make sure that your notebook is nearby at the time of your call. The technician may have you follow troubleshooting steps. • The label on the bottom of your notebook includes the Gateway Customer Care telephone number. For more information, see “Gateway contact information” on page...
Page 140 CHAPTER 9: Troubleshooting...
Page 141: Legal Information
APPENDIXA Legal Information • Important safety information • Regulatory compliance statements • Environmental information • Notices...
Page 142: Important Safety Information
No. 24 AWG) UL-listed or CSA-certified telecommunication line cord for your dialup modem connection. Your Gateway notebook is designed and tested to meet the latest standards for safety of information technology equipment. However, to ensure safe use of this notebook, it is important that the safety instructions marked on the notebook and in the documentation are followed.
Page 143: Replacement Parts And Accessories
• The notebook was dropped or the cabinet is damaged. • The notebook performance changes. Replacement parts and accessories Use only replacement parts and accessories recommended by Gateway. Regulatory compliance statements Wireless guidance Warning Radio frequency wireless communication can interfere with equipment on commercial aircraft.
Page 144: United States Of America
Gateway believes these devices are safe for use. Regardless of the power levels, care should be taken to minimize human contact during normal operation.
Page 145 FCC rules. FCC declaration of conformity Caution Changes or modifications not expressly approved by Gateway could void the FCC compliance and negate your authority to operate the notebook. Caution Recycle or dispose of the used notebook properly according to federal, state and local laws.
Page 146 California Proposition 65 Warning Warning This product contains chemicals, including lead, known to the State of California to cause cancer, birth defects or reproductive harm. Mercury Warning The lamp in this display contains mercury. Do not put in trash. Recycle or dispose as hazardous waste Telecommunications per Part 68 of the Code of Federal Regulations (CFR 47) (applicable to products...
Page 147 Wireless devices are not user-serviceable. Do not modify them in any way. Modification to a wireless device will void the authorization to use it. Contact Gateway for service. Caution The transmitting device embedded in this notebook may not be used with any antenna other than provide with the notebook.
Page 148: Japanese Modem Notice
Before installing this equipment, users should make sure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. In some cases, the inside wiring associated with a single-line individual service may be extended by means of a certified connector assembly.
Page 149: Epa Energy Star
All Gateway systems equipped with CD and DVD drives comply with the appropriate safety standards, including IEC 825. The laser devices in these components are classified as “Class 1 Laser Products” under a US Department of Health and Human Services (DHHS) Radiation Performance Standard.
Page 150 Due to continuing system improvements, Gateway is not responsible for inaccurate information which may appear in this manual. For the latest product updates, consult the Gateway Web site at www.gateway.com. In no event will Gateway be liable for direct, indirect, special, exemplary, incidental, or consequential damages resulting from any defect or omission in this manual, even if advised of the possibility of such damages.
Page 151 Index AC adapter connecting connector international adapters accessories purchasing safety precautions acoustic handset coupler airplane power adapters application key arrow keys audio adjusting volume back button headphone jack microphone jack muting next button pause button play button stop button troubleshooting volume down button volume up button audio CD...
Page 152 cable lock cable modem connecting troubleshooting camera See digital camera See digital video camera Caps Lock indicator cards inserting memory card inserting PC Card memory card slot memory cards supported PC Card slot removing memory card removing PC Card slots troubleshooting memory card troubleshooting PC Card...
Page 153 IEEE 1394 port directional keys diskette troubleshooting diskette drive locating status indicator troubleshooting display brightness switching troubleshooting display properties adjusting docking port www.gateway.com documentation User Guide double-clicking double-tapping dragging drivers recovery discs re-installing drives changing modular drives diskette DVD/CD-RW DVD±RW hard drive...
Page 154 Firewire port Fn key folders opening function keys Gateway contact information model number Index serial number Support Gateway Recovery Center re-installing drivers re-installing programs re-installing software hard drive indicator installing purchasing replacing second hard drive troubleshooting headphone jack Hibernate mode...
Page 155 Hybrid Sleep LCD brightness LCD/CRT navigation numeric keypad power status Sleep Status system www.gateway.com system key combinations toggle display Windows wireless Ethernet labels Customer Care Microsoft Certificate of model number serial number laser printer latch battery...
Page 156 inserting card locating memory cards supported removing card troubleshooting using microphone built-in jack Microsoft Certificate of Authenticity model number modem cable connecting dial-up international adapter jack (dial-up) troubleshooting modular bay modular drive indicator module latch release latch modules changing purchasing monitor adding external color quality...
Page 157 AC adapter advanced settings alternate sources automobile/airplane adapter battery button changing modes changing plans connector conserving battery power www.gateway.com EmPower adapter extending battery life Hibernate mode Hybrid Sleep mode indicator international adapter management plans Sleep mode source problems SpeedStep settings...
Page 158 See memory rebooting notebook recalibrating battery recharging battery recovering defaults drivers programs software system Windows with Gateway Recovery Center with Windows DVD with Windows System Restore recovery discs creating drivers programs software using Recycle Bin deleting files emptying regional code...
Page 159 DVD drive hard drive location modular drive numeric keypad Pad Lock power toggle on or off troubleshooting supervisor password surge protector www.gateway.com Suspend S-Video (TV) out jack system identification label system keys combinations locating technical support Support tips before contacting telephone...
Page 160 faxes files general guidelines hard drive Internet connection keyboard LCD panel Media Center memory memory card reader modem mouse network passwords PC Cards pointing device power printer projector safety guidelines screen screen area screen resolution sound status indicators technical support telephone support touchpad video...
Page 161 safely...
Page 162 Index...
Page 164 MAN MYSTIQUE REF GDE V R1 4/07...

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Gateway 200E Reference Manual

Chapter 1: About this Reference

Chapter 2: Checking out Your Notebook

Chapter 3: Setting up and Getting Started

Chapter 4: Using Drives and Accessories

CHAPTER5 Managing Power

Chapter 6: Traveling with Your Notebook

Chapter 7: Maintaining Your Notebook

Chapter 8: Upgrading Your Notebook

CHAPTER9 Troubleshooting

Quick Links

Troubleshooting

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Summary of Contents for Gateway 200E

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Table of Contents