Toshiba DK14 Installation And Maintenance Manual page 14

Contents
Chapter 13 – ACD Installation
Two-CO Line External Amplified Conference................................................................................12-32
DK40i Information ....................................................................................................................12-32
DK424 Information ...................................................................................................................12-32
Amplified Talk Path ..................................................................................................................12-33
Amplifier Requirements ............................................................................................................12-33
Amplifier Programming ............................................................................................................12-33
SMDR Printer/Call Accounting Device Options .............................................................................12-35
SMDR Printout Examples .........................................................................................................12-37
SMDR Programming.................................................................................................................12-38
SMDR Printer/Call Accounting Device Installation .................................................................12-39
System Database Printout Using SMDR Port..................................................................................12-41
Program 97 ................................................................................................................................12-41
Voice Mail Options ..........................................................................................................................12-41
Toshiba Stratagy, Stratagy DK, or VP Voice Messaging Systems ...........................................12-42
Customer-supplied Voice Mail Messaging Systems .................................................................12-43
General Voice Mail (Standard Telephone Port) Programming .................................................12-43
Voice Mail Program Checklist ..................................................................................................12-44
Voice Mail System Installation .................................................................................................12-46
PC/Data Communications Interface Units .......................................................................................12-46
RPCI-DI Dual Mode..................................................................................................................12-47
Common DIU Connections .......................................................................................................12-47
EIA Interface Leads (Signals) ...................................................................................................12-49
DIP Switch Options ...................................................................................................................12-58
RPCI-DI and PDIU-DI to PC Installation .................................................................................12-60
PDIU-DS to Printer Installation ................................................................................................12-61
PDIU-DS to Modem Installation...............................................................................................12-62
Modem Setup Recommendations..............................................................................................12-64
PDIU-DS Disassembly and Assembly ......................................................................................12-64
RPCI-DI/PDIU-DI/PDIU-DS Data Communication Installation Tests ....................................12-65
DK Alarm Sensor.............................................................................................................................12-73
Auto Attendant .................................................................................................................................12-74
Strata DK Built-In Auto Attendant (AA) ..................................................................................12-74
Non-built-in Auto Attendant .....................................................................................................12-80
Multiple PIOU, PIOUS, RSSU Installation .....................................................................................12-81
Enhanced 911 Service (E911)..........................................................................................................12-83
E911 System Installation ...........................................................................................................12-83
E911 Programming....................................................................................................................12-83
Chapter 13 – ACD Installation
Installation..........................................................................................................................................13-2
Multiple Serial Port Installation ..................................................................................................13-2
Wiring..........................................................................................................................................13-2
ACD Installation Guidelines ..............................................................................................................13-4
ACD Line Operation/Programming Considerations..........................................................................13-6
ACD Programming......................................................................................................................13-6
Direct Incoming Assignments to ACD Groups...........................................................................13-6
DID/Tie/DNIS/ANI Incoming Line Calls ...................................................................................13-6
Transfer From Built-in Auto Attendant (AA) to ACD Group.....................................................13-7
Transfer From External AA to an ACD Group ...........................................................................13-7
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Strata DK I&M 5/00