HP Pavilion xz200 Service Manual page 77

Symptom Call Center:
Suggestions
Parallel/USB
General problems. Check connections.
Restart notebook.
Check port settings in Device
Manager.
Check settings in Control
Panel.
Use troubleshooters in
Windows Help.
For USB: contact device
vendor and HP Notebook
web site (see page vi) for
latest USB drivers.
For USB: if the device is
powered by the USB port, try
the other port.
Does not boot from Make sure floppy disk is
external USB floppy bootable.
drive.
Make sure floppy drive is
connected correctly.
Use BIOS configuration utility
to check boot order.
Modem
Modem will not Verify that host modem
connect at 56K. supports 56K (V.90)
connection speed.
Try connecting later in case
line quality or other external
factor is cause of problem.
Modem doesn't dial Check all cables and
or no dial tone. connections.
Connect a standard
telephone to the phone line
and make sure the line is
working.
Try another telephone line,
preferably one used for a fax
machine or modem.
If you're in a foreign country,
the dial tone may not be
recognized by the modem. In
Control Panel, disable option
that waits for dial tone.
Phone message recording
services provided by phone
companies use "broken dial
tone" to indicate waiting
message. This can prevent
notebook from detecting dial
tone.
3-14 Troubleshooting and Diagnostics
Repair Center: Repair Center:
Likely Causes Comments
Parallel/USB device. Use loop-back connector
when testing parallel port—
Motherboard.
see page 3-24.
Floppy drive.
Motherboard.
Mini-PCI card.
Motherboard.
Technology Code IC)